Students see an error

Did the students refresh the page and try again? Usually, that fixes most of these uncommon errors. If it persists, please check the following options.

If the error says: "Oops! It seems there's some configuration issue. Ask your IT Admin for advice" This can come from two different problems:

  • If you are using linked classes and the error only appears for some students: Please check the article about Linked Sections or watch this video starting at second 0:25:



  • If you are not using linked classes and the error appears for all students: Due to an issue in Schoology, please make sure that the "Consumer key" and "Shared Secret" fields are empty before you press the “Edit” button.

If the error says: "Select “Edit,” check the “Enable Grading” box in the pop-up window, click “Save Changes” and you're done!" This problem is because the teacher didn't assign the lesson correctly. You must click "Edit" and check the "Enable Grading" option.

If the error says: "Invalid-lti-launch-request" check this video starting at second 2:30:


If the error persists after watching the solutions in this video, please contact lausd@edpuzzle.com