The problem with the video freezing/stopping is usually something related to the Internet connection: the connection speed might be too slow or there are too many people trying to connect to the same content and that can be limited by the Internet bandwidth.
To ensure the best experience we highly recommend students to watch the videos on:
- iPads and iPhones via our iOS App
- Laptop + Chrome, Firefox or Safari (please check that your browser's version updated)
- Android phone or tablet via our Android App
If the video doesn't load at all, however, we may be facing a problem caused by network filters. Just to make sure that is not the case, check first the following link: edpuzzle.com/test.
If you are still having issues, please click "leave us a message" below or email us at email@example.com providing the title of the video.