EDpuzzle Help Center

My video is not playing and I am using an app (iOS or Android)

Please make sure that you have the last version of the app installed. If this does not solve the issue, please send us an email at support@edpuzzle.com or “leave a message” below, explaining which error message appears (a screenshot would be appreciated) and specifying which device and app version you are using.

For iOS users, if a "URL not found" error appears, please visit this article.