Skipping questions or rewinding

Team EDpuzzle -

If your video is skipping questions, fast-forwarding or re-winding please email us at support@edpuzzle.com indicating the title of the video that is causing you problems. 

This behavior usually just happens on iOS devices, therefore we strongly recommend using our EDpuzzle iOS app for students that works smoothly and prevents many of these errors. If you are using an iPad or an iPhone, we strongly recommend it. You can access it by visiting: edpuzzle.com/getios

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