I am not able to import new students from Google Classroom

Team EDpuzzle -

Once a classroom has been connected to Google Classroom, the only way to add more students to that class is to add the students to the Google Classroom course and then go back to EDpuzzle and click on "Import new students". This way, the new students who joined the Google Classroom course now will also be enrolled to the EDpuzzle classroom. Finally, the student will have to enter EDpuzzle with the account connected to the Google email address he/she uses to enter Google Classroom, by clicking the log in Google red button. 

 

Here is a video that might help you import new students from google classroom: Click here to watch it on Youtube

 

 

If your students are not being imported correctly it may be due to:

  • Google has some restrictions when it comes to authentication, therefore it is necessary to logoff and log back in using the Google log in button before importing Import new Students.
  • You are not using the same email address as your Google Classroom, email us at support@edpuzzle.com to disconnect your current account from Google so you can connect it with the correct one.
  • Your students have not been imported correctly to Google Classroom, please make sure that the new students are correctly placed on the class you want to import to EDpuzzle.

If any of these solutions work for you, please email at us explaining your problem and we will be more than happy to help you out! 

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