Edpuzzle Help Center

Email verification

We need to validate your email address in order to confirm your identity and secure your personal information. Please follow these steps:

If you are new to Edpuzzle:

As soon as you sign up for Edpuzzle, you will receive email directly to the email address you signed up with, so please:

  1. Check your email inbox
  2. Open the Edpuzzle verification email
  3. Click on the verify link
  4. A webpage will open up showing you an acknowledgment that you have been verified. You'll be all set!

If you don't receive the email within 5 minutes, please check your spam folder, you will probably find it there.

If you already have an Edpuzzle account:

If you have already been using Edpuzzle, you can confirm your email by following these steps:

  1. Click on this link to go to your profile: www.edpuzzle.com/profile
  2. Click on the blue "Send link" button, under the "Settings" tab.
  3. Check your email inbox (make sure you visit the same address you used to sign in to Edpuzzle)
  4. Open the Edpuzzle verification email
  5. Click on the "Verify your email" button
  6. A webpage will open up showing you an acknowledgment that you have been verified!

If you don't receive the verification email within 5 minutes, please check your spam folder, you will probably find it there.

What if you don't receive the verification email within 5 minutes of registering or clicking on "Send Link"?

  1. First, check your spam-box, the email will probably be there.
  2. If the email isn't there, go back to your Edpuzzle account settings by clicking here: 
  3.  www.edpuzzle.com/profile
  4. Update the email address associated with your account for a different one where you can receive emails.
  5. Click on the blue "Send Link" button. You should receive an email to your inbox within 5 minutes.
  6. Click on the "Verify your email" button
  7. Open the email, click on the "Verify your email" button, and you'll be all set!

Please note that if you update your email address, the new one will be the one you will have to use to log into Edpuzzle going forward. 

Also, please note that updating your email address won't affect the sync with Google Classroom.

 

Finally, here's more information in case you would like to know more about why we ask you to verify your email address:

  • We use it to verify your identity.
  • To recover your account in case you lose access to it.
  • To contact customer support regarding changes to your account.
  • It's a mandatory element for parental consent to be valid.
  • We want to make sure that no one has used your email address for impersonation.