If you’ve signed up for the wrong school or you’ve moved to another school, you can easily change your school settings in your profile. There you will be able to change your:
- Email address
Your classes, assignments, and student data will be removed once you've switched schools, to protect student privacy. Your content will be saved, so no need to worry about losing videos!
If you know you’ll be moving schools, please change your school in Edpuzzle as soon as possible! If your old school disables your email address and you’re not able to log in, we won't be able to recover your account.
To change your school:
- Click the circular profile icon in the upper right-hand corner.
- Click on your name to access your profile.
- Click the "School" tab.
- Click the "Change school" button found next to your current school name.
- A pop-up menu will appear – read and check each point listed, then click the "I agree" button.
- Select your new school and subject, and click on the "Join school" button.
You can only switch schools once every six months. Once you’ve changed schools, you'll see a message with the date when you'll be able to change schools again.
If you lost access to your Edpuzzle account because you were signing in with Google and your Google email is no longer valid, let us know at firstname.lastname@example.org and we'll help you get back into your account so that you can keep all of your awesome video lessons!
Lastly, if you have already created a new account with your new email address, but you want to switch the email address of your original account and use that instead, you'll have to log into the new account and delete it first. You can delete an account by navigating to the bottom of the "Settings" page. (Make sure you don't delete an account if you have videos in it that you want to keep!)