Edpuzzle Help Center

YouTube video is restricted

Videos can be restricted because your YouTube account is on Restricted Mode, or because the video is blocked from being played on third party websites.


Restricted Mode


When you see a message like this: "This video is restricted. Try signing in with a Google Apps account" it means that your internet network or your Google Apps domain has a filter for YouTube videos. To solve this, please follow these steps:


  1. Visit YouTube.
  2. Log in to your school account if you haven't already. Make sure it is your school account.
  3. Click the profile icon in the top right-hand corner of the screen to open the drop down menu.
  4. At the bottom of the drop down menu there should be a "Restricted Mode" button. This should be switched to OFF.



Don't see the button? Sometimes the "Restricted Mode" setting is blocked and you as a teacher don't have control over it -- that means that your school/district has enabled this.


Privacy Restrictions

 If the message that you see says "This video contains content from ____. It is restricted from playback on certain sites…”, this means that the video is restricted from being played on 3rd party sites.

 Sometimes these videos can be played on some accounts and not others, but unfortunately there is legally nothing we can do to lift the restriction, since the creator of the video has control of the settings.

If this is happening to you, let us know at support@edpuzzle.com and we'll be happy to help you find a similar video to use instead!