Edpuzzle Help Center

The "Prevent Skipping" feature isn't working.

If you selected "Prevent Skipping" but it seems like your students were still able to skip parts of the video, don't worry!

The student is probably using a smartphone or a tablet to watch the lesson. It's harder to track the students when they use these devices, which is why we have apps for iOS and Android. Make sure the students use one of the following: 

1. iPhone and iPads: iOS App

2. Android Smartphone or Tablet: Android App

3. Laptops: Chrome, Firefox or Safari (latest version)

If they're using these correct devices and versions, progress should be tracked much more effectively. If you continue to have this problem, please let us know at support@edpuzzle.com and we'll take a look!