Edpuzzle Help Center

I can't log in or I am not able to sign up

In order to log in or sign up on Edpuzzle, you have to enable cookies and pop-ups. In this article we explain how to do this:


Cookies are used to store information directly on your web browser and they are necessary for the log in/sign up process. To enable cookies you need to modify your browser's security settings. To do so please choose your browser from the following options:

Chrome (https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en)

Internet Explorer (https://www.microsoft.com/en-us/download/internet-explorer.aspx)


Pop-ups appear to allow access from another site such as Google. To authorize pop-ups, please visit Chrome settings (https://productforums.google.com/forum/#!msg/chrome/m-WfaAOYRyA/lBrW0mIdE5gJ)

 or Internet Explorer Pop-up Blocker (https://support.microsoft.com/en-us/help/17479/windows-internet-explorer-11-change-security-privacy-settings)


Also, you can click on this button (located at the top-right corner) and select the Always allow option, as shown in the image.


If you are still having trouble after enabling cookies and pop-ups, please email us at support@edpuzzle.com and we'll look into the issue for you!