Edpuzzle Help Center

I can't log in or I am not able to sign up

In order to log in or sign up on Edpuzzle, you have to enable cookies and pop-ups. In this article we explain how to do this:

Cookies are used to store information directly on your web browser and they are necessary for the log in/sign up process. To enable cookies you need to modify your browser's security settings. To do so please choose your browser from the following options: Chrome (https://www.google.com/aclk?sa=l&ai=DChcSEwi-76ypk8DcAhUP_mQKHZkxAC8YABAAGgJwag&sig=AOD64_2DMJ9-1k3tcXUk_u4qZS2iAxKT7Q&q=&ved=2ahUKEwi-xqipk8DcAhVrslQKHf80APAQ0Qx6BAgCEAI&adurl=)or Internet Explorer (https://www.microsoft.com/en-us/download/internet-explorer.aspx)  (*keep links the same from original article*)

Pop-ups appear to allow access from another site such as Google. To authorize pop-ups, please visit Chrome settings (https://productforums.google.com/forum/#!msg/chrome/m-WfaAOYRyA/lBrW0mIdE5gJ)

 or Internet Explorer Pop-up Blocker (https://support.microsoft.com/en-us/help/17479/windows-internet-explorer-11-change-security-privacy-settings)

Also, you can click on this button (located at the top-right corner) and select the Always allow option, as shown in the image.

If you are still having trouble after enabling cookies and pop-ups, please email us at support@edpuzzle.com and we'll look into the issue for you!