I'm having issues uploading my videos.

Currently, you can't upload videos from iPads due to an iOS issue between the communication of the gallery and the browser on iOS devices. We suggest using another device. You can go directly to edpuzzle.com from your laptop or desktop computer and upload videos from there!

If you're having trouble with your browser, this could be due to your internet connection, temporary server issues or the size or format of the video.

One important note is that videos cannot exceed 1GB.

If you're following these rules and your connection seems to be working, but you're still having problems, feel free to contact us at support@edpuzzle.com with the original video file and we'll take a look. If the video is too large to be attached, please send us a Dropbox or Google Drive link.