Currently you cannot upload videos from iPads due to a documented iOS issue between the communication of the gallery and the browser on iOS devices. We suggest that you use another device. You can go directly to www.edpuzzle.com from your laptop or desktop computer and upload videos from there!
If you are currently having troubles with the browser, this could be due to your internet connection, temporary server issues, or the size or format of the video.
One important note is that videos cannot exceed 1GB.
If you comply with this requirement and your connection seems to be working, but you are still having problems, feel free to contact us at firstname.lastname@example.org with the original file of the video and we will take a look. If the video is too large to be attached, please send us a Dropbox or Google Drive link.