Edpuzzle Help Center

Why can't I see my colleagues in the School Channel?

If your colleague's content isn't showing up and their name seems to be missing from the list of Teachers on your School Channel, there could be a few different reasons why:


They have not verified their email address

In order to view a colleague's content folders on your shared School Channel, they'll have to verify their email first. They can do this by logging into Edpuzzle, and clicking "Resend Link" on the blue banner that displays at the top of their account. If they can't find the email, they may be looking in the wrong inbox, or it may have been sent to their spam folder. Check out this article for more details: https://support.edpuzzle.com/hc/en-us/articles/360007501451-Email-Verification


They are not registered at the same school

If your colleague has verified their account, you might want to check which school they are registered in. Go to the School section of your Profile and confirm that your schools are the same. You can reach this section by clicking the circular icon at the top right of the page, then selecting the "School" tab. Here's an article on how you can change your school: https://support.edpuzzle.com/hc/en-us/articles/360009933652-Change-School


They don't have an Edpuzzle account

Don't panic! This is totally fixable. Send them an invite using your referral link, and they'll even get bonus storage once they register and verify with it. Check out this article to see how you can refer your colleague and earn extra storage space at the same time: https://support.edpuzzle.com/hc/en-us/articles/360007544752-How-can-I-refer-other-teachers-