If the video is blurry, the sound is damaged, or you are having an issue with the video or audio of a video you uploaded, it may due to a new feature Chrome has enabled for computers without a graphical card.
If you're more tech-savvy, then follow the instructions below or send this article to your IT team so they can help. The feature can be disabled doing the following:
- Go to this webpage: chrome://flags/ (Just copy and paste it into your browser as if it were a normal webpage)
- You will see a search bar at the top, click on it and search for "Hardware-accelerated video decode" (without the "")
- The option "Hardware-accelerated video decode" should appear with an "Enabled" blue tab at the right. Click on the blue tab and select "Disabled".
- It will then ask you to Relaunch the browser to apply this change, click the "Relaunch Now" button at the bottom.
- Done! Now please check if the video is working when using Chrome.
Please note this particular issue only applies to Chrome browsers.
If this did not solve the issue, do not hesitate to contact us at email@example.com and we will help you further. If you could please follow these steps:
- Visit chrome://gpu/
- You will see lots of information here, do not worry. Click on the "Copy Report to Clipboard".
- Send us what you just copied to the clipboard along with the information of the device you use, that would also be very helpful.