What do I do if a video is blocked or restricted?

When watching an Edpuzzle video that comes from YouTube, you may encounter error messages. Usually, these errors have simple solutions or reasons for appearing. Some of the most common “restricted” error messages are below.

 

Age-Restriction

When a video indicates that it is age-restricted, this based on a classification made by YouTube. This restriction makes it so that the video can’t be viewed on third-party sites like Edpuzzle. 

Unfortunately, there is nothing we can do about this. If you see this message, let your teacher know so that they can create a new lesson using a video that does not fall under the same restrictions, or make other accommodations.

 

Playback ID: XXXXXXX (“Please try again later.”)

Oftentimes this error comes up when there’s an ad blocker enabled in your browser. Make sure to disable any ad blockers for edpuzzle.com and it should resolve the issue.

If the problem persists, it could be due to an issue within your school’s network filter. In that case, notify your teacher of the error so that we can work with them to resolve the issue.

 

Private Video

If a video indicates that it is “Private” this means that the person who originally posted the video on YouTube has restricted access to it. Private videos are not visible to anyone other than the YouTube video owner and the video owner may decide to make a video private at any time.

Unfortunately, there is nothing we can do about this. If you see this message, let your teacher know so that they can create a new lesson using a video that does not fall under the same restrictions, or make other accommodations.

 

Restricted Mode (“Contact the Google Workspace Administrator”)

This error indicates that your school uses Restricted Mode on YouTube to help filter content that may not be appropriate for students. The video either needs to be approved by your teacher or you will need to sign in to YouTube with your school email address before being able to view the video in Edpuzzle.

First, log in to youtube.com using your school email address. Double-check that you’re not logged into YouTube or your browser (if using Chrome) with a personal account.

Once you’re logged into YouTube with the appropriate account, try again to view the Edpuzzle assignment. 

If you continue to receive the error, talk to your teacher to have them approve the video for students through YouTube’s Restricted Mode.

 

When in doubt, ask your teacher! If you’re not able to resolve any of these errors on your own or you see a different error message, make sure to notify your teacher that you can’t complete the assignment and why. Once they know what’s going on they can try to work with us to fix the issue or alter the assignment so that you can continue your work.