EDpuzzle Help Center

Getting Started

  • Flip your classroom

    Flipping the classroom is a great way to use the time with your students more efficiently. 

    EDpuzzle is a fantastic tool to make sure the flipped classroom works. You can save time customizing videos and you will hold your students accountable if they watch the videos at home.

    Here is a quick video that explains the basics of the flipped classroom, and there are penguins, which is awesome: Click here to watch the video at Youtube

  • Getting Started with EDpuzzle

    Welcome to EDpuzzle! We are excited that you decided to join our community of awesome teachers. Here are six steps that will help you get started to use video-lessons with your students. It should take less than 15 min.

     

    1) Think about your next lesson. Is there anything you would like your students to know in advance? Or maybe a concept you explained in a previous lesson?

    2) Search on EDpuzzle or YouTube. Once you have a sense for what topic you want to cover, search for it on EDpuzzle. Don't worry if it's not perfect, you can edit it to make it so! 

    3) Edit the video with EDpuzzle. Now let's make the almost perfect video, just perfect. Trim and take only the part that you need, record your voice to make it more personal or embed questions to hold your students accountable during the video.

    4) Create a class. A class is a place where you can assign videos and any student in that class will receive them. Eventually, when a student completes a task, you will receive really useful information from each one of them.

    5) Assign the video-lesson to your class and give the class code to your students. They will create a student account (email is optional) and they will introduce the class code to join your class.

    6) Check the progress report. Before the class starts, you can check each student progress on that assignment. Who watched the video, who didn't understand the lesson, and who did a good job. 

     

    Here is a quick video that will help you get started: Click Here

     

  • Easy steps to get your department on board

    It is usually better to start EDpuzzle with another teacher in the same department. You will save time and you will be able to share awesome ideas with another person. If you want to engage someone in your department we recommend the following steps:

     

    1) Try EDpuzzle in your classroom for a week. You will see amazing improvements in your students. Get the data and show it to your colleagues.

    2) Explain the easy steps to create a video-lesson, a classroom, and an assignment.

    3) Help them get started and brainstorm about the next lesson they can create. We recommend re-using one of your lessons.

    4) If they have to use EDpuzzle with a different class, explain how did you got started. It is scary to try something new, so if you explain how you used your time in the first and second class, they will feel more comfortable.

    5) Check their progress every week and start sharing video lessons through EDpuzzle.

  • PDF for Students: Register & Add Class

    Hello Lovely Teachers! 

    Attached to this article you will find a PDF document that you can hand out to your students to have them register for their EDpuzzle accounts and add themselves to your class by using the class code (non-Google Classroom only). 

    Feel free to use this handout as guidance if you would like to have your students register at home instead of during class time as well! 

  • Edpuzzle Coach Program. Edpuzzle Certification Program.

    We are very happy that you decided to become an officially certified in Edpuzzle. Here you have more information if you need help to get started or to complete the certification:

     

    Where do I get started? 

    If you want to start the Edpuzzle Coach program, here is a link with all the information to get started:https://go.edpuzzle.com/resources_coach.html

     

    If you want to learn more about the flipped classroom, here is a link with all the information about another certification program that will help you become an expert: https://go.edpuzzle.com/01CertificateProgram_01EDpuzzleCoach.html

     

    How long is it going to take? 

    It's up to you. We have seen teachers that use edpuzzle weekly to complete the certification in one hour. We understand that teachers have a busy schedule, so you can complete it at your own pace. We expect teachers to complete the program in less than 90min.

     

    What happens if I make a mistake? 

    We decided that in order to complete the certification you need to get on average +70%. This means that you can make a few mistakes along the way, but still get your certification at the end. 

    If you really want a second chance, please contact us to support@edpuzzle.com with the module you want to repeat and we will reset your assignments.

  • What is Edpuzzle?

    EDpuzzle is a video platform for teachers and students. It empowers teachers to make any video their lesson with really easy to use tools and powerful analytics. How?

    • find, upload or create a video (YouTube, Vimeo and more)
    • stop the video at different points and insert your questions, audio, text and links
    • share that lesson with a class and get your students registered by using a "class code"
    • review student participation and answers to your questions
    • grade open-ended questions and much more!

    How can I learn more and get started?

    • View the Demo EDpuzzle (1:13 minute video)
    • After you create an account, you can access free public interactive videos

    What do I need to use EDpuzzle?

    • Computer speakers or headset
    • A computer or laptop
    • The latest versions of Chrome, Firefox or Safari and the newest versions of Internet Explorer.

    What will my students need to view my EDpuzzle lesson and feedback?

    • Computer speakers or headset
    • One of the following:
    1. PC or Mac or Laptop + Chrome or Firefox or Safari
    2. Android phone or tablet (using the Edpuzzle Mobile apps for students)
    • Students do need an account; they should login to EDpuzzle via Google with their ConnectMail Google account
    • Note: iOS and Android apps are available.

    How do I create an interactive video?

    • Login with your instructor email you've created at https://edpuzzle.com
    • On the Dashboard, at the top, click on Search
      • On the left, click on YouTube, or somewhere else you'd like to search for your video; then type in your search terms
        • Click on a video, play it.
        • Once you like a video, at top, click on Use it
      • Now you'll see four icons above the video; click on the question mark icon to add quizzes (questions)
      • Play the video and pause it; click on the question mark icon below the video, then pick one of three types of questions on the right:
        • Type in your question (Open Question) or questions/answers (Multiple Choice) or tip (Comment)
        • After typing your question/feedback or comment, click Save; then Continue
      • When done, at the top, click Finish
      • Check beside your class name or click "Add Class" to create the class (folder) such as CIS110; add a due date and time, click Assign
    • At the top right of the Dashboard, click on Invite your Students, and save the class code to share with your students
      • Beside the new interactive video, click Share, then copy the link to add to your Sakai course

    Is there a quick way to create an EDpuzzle for a YouTube video?

    • Yes! You can download the Chrome Extension, and a little EDpuzzle button will appear below your YouTube video.
    • In YouTube, click on the EDpuzzle button, and immediately create your EDpuzzle.

    How do I preview an EDpuzzle after I create it?

    • On your Dashboard, click on My Classes, on the left click on the class name (if you have more than one) you want to preview
      • Under Assignment, you'll see your EDpuzzle lessons listed. Beside your lesson, click on View as a student link.

    How do I find my course code to share with my students?

    • On your Dashboard, click on My Classes, on the left click on the class name, (if you have more than one)
      • At the top right, click on Invite your Students, and save the class code to share with your students
See all 14 articles

Video managment

  • Include Feedback in Video Questions

    Do you want to give immediate feedback to your students? We have a feature that allows you to write a message that students will automatically see after submitting a question. This is useful if you want to clarify an incorrect answer or you want to engage students with a cheerful message.

    To include feedback in your questions, please follow these steps:
     
    1. Select the Open Ended or Multiple Choice question option and write your question

      Screen_Shot_2017-07-21_at_12_31_26_PM.jpgScreen_Shot_2017-07-21_at_12_31_08_PM.jpg
    2. Click the "Feedback" button and the text are will turn blue

      Screen_Shot_2017-07-21_at_12_35_55_PM.jpg    

    3. Write a comment you want to display after the student's answer
    4. To go back to your question, press the "Question" button

    Notice that you will also be able to include immediate feedback for each multiple choice answer.   

    Click here to watch it on Youtube 

     

    At this moment, immediate feedback isn't available for our Android and iOS apps. That's why we recommend using our web version for this purpose, although we will include these features in future releases!

  • Edit a video: Audio Notes and Audio Tracks

    Studies show students pay more attention to content if they hear it from a familiar voice. Therefore we highly recommend recording a simple introduction or comment to your video to engage your students even more.

    Here are two ways to add audio to your video-lesson:

     

    How to record an Audio Note

    Create_audio_notes.jpg

    You can add a quick voice commentary by recording an audio note, to do so follow these steps:

    1. In "My Content", select the video you would like to edit
    2. Click the blue "Edit" button at the top of the video
    3. Choose the "Speaker" button at the top of the editing page (you will see that it turns yellow once you click it)
    4. Drag the yellow microphone flange along the video to the place you want the audio-note to be
    5. Click the flange to start recording your voice
    6. If this is the first time you've ever recorded an audio voice, a microphone pop up will appear, click "Allow" so your voice can be recorded
    7. Start talking!
    8. Once finished, click the yellow button again and it will stop recording
    9. Your message has been recorded! You can create another audio-note! Remember to click the green "save" button so you don't lose any progress.

    Click here to watch a video of it on YouTube

     

    How to move your Audio Note

    Move_audio_note.jpg

    If you want to move your audio-note to another place in the video, follow these steps:

    1. While editing the video select the "Speaker" button, the one that says audio-notes.
    2. Select and click the audio note you want to move
    3. Drag the yellow microphone glange to where you want students to hear it

     

    How to delete Audio Notes

    To remove audio-notes follow these simple steps:

    1. While editing the video choose the "Speaker" button at the top of the editing page (you will see that it turns yellow once you click it)
    2. Select and click the audio note you want to remove
    3. A red bin will appear underneath it, choose it
    4. If you are sure you want to remove it, select the "Yes" option

    Note: if you just recorded the audio-note, you will be prompted with the "Remove all new audio-notes" and "Remove the last note" buttons at the bottom of the video. The first button will remove all the audio notes with a "New" tag over them, and the second one will remove the last one you just recorded.

    Screen_Shot_2017-07-17_at_12.45.02_PM.png

    Click here to watch a video of it on YouTube

     

    How to record an Audio-Track 

    Create_Audio_tracks.jpg

    You can record your voice over the entire video-lesson using the "Audio Track" feature:

    1. In "My Content", select the video you would like to edit
    2. Click the blue "Edit" button at the top of the video
    3. Click on the "Microphone" button at the top of the editing page (you will see it turns blue once you click it)
    4. A new microphone button will appear below the video. Click it to start recording your voice
    5. If this is the first time you record an audi-track, a microphone pop up will appear, click "Allow" so your voice can be recorded
    6. To preview what is ahead in the video click the "Play" button" This will not record your voice. Click the blue microphone button to record your voice.
    7. Note that you will have to record your voice over the entire video. If you want to record small sections, then please use the audio-note feature. This feature will not allow you to record your voice over sections of the video. If while recording your audio track you wish to pause it, will be able to do so by pressing the "Pause" button. To resume the recording, press the blue microphone button again.
    8. Your voice has been recorded!

    Click here to watch a video of it on YouTube

     

    How to delete your Audio Track

    Remove_Audio_Track__1_.jpg

    To delete an audio track:

    1. While editing the video choose the "Microphone" button (you will see that it turns blue once you click it)
    2. Select the red "Remove the current audio track" button
    3. You are done! You can create a new audio track if you wish!

     

  • Embed Formulas, Images, Links or PDFs to your questions

    A great way to add more value to your questions or comments is by adding some pictures or linking the question to another website or document.

    You can do so by clicking on the specific button when inserting a comment/question. Here we explain how to add the following:

    Screen_Shot_2017-07-13_at_4_33_28_PM.jpg

     

    Embed Images

    Upload_image.jpg

    You can embed a picture in a question or comment by uploading it from your computer or using a URL. Follow these steps to do so:

    1. In "My Content", select the video you would like to edit
    2. Click the blue "Edit" button at the top of the video
    3. Click on the "Question" button at the top-right of the editing page (you will see it turns green once you click it)
    4. A new question button will appear at the timeline of the video. Click to add a new question
    5. Choose what kind of question you would like to insert by selecting: Open Ended Question, Multiple Choice Question, or Comment.
    6. Select the image button above the text area and a pop-up will open
    7. Decide if you want to upload your own picture or use one from the Internet
    8. Set a title and a size
    9. Press "OK". Now you can continue editing the question!

    Click here to watch a video of it on YouTube

     

    Embed Formulas

    Embed_Formula.jpg

    You can embed a formula in a question or comment using the Code Cogs equation editor, follow these steps:

    1. In "My Content", select the video you would like to edit
    2. Click the blue "Edit" button at the top of the video
    3. Click on the "Question" button at the top-right of the editing page (you will see it turns green once you click it)
    4. A new question button will appear at the timeline of the video. Click to add a new question
    5. Choose what kind of question/comment you would like to insert by selecting: Open Ended Question, Multiple Choice Question, or Comment.
    6. Select the formula button (fx) above the text area and a pop-up will open
    7. Use the math expression buttons to insert your formula
    8. Press "OK". Now you can continue editing the question!
  • Upload Your Own Video to EDpuzzle

    Click here to watch it on Youtube

    From the Search section, click on the Upload button besides the search bar and select a video from your computer.

    All major formats are supported but videos must not exceed 1GB.

  • Upload audio files to EDpuzzle

    We support audio files, but first, have to be converted to a video file. There are many online platforms like Zamzar or Mp3toolbox that easily convert the files. Once you have your mp3 file converted to mp4, from the Search section at EDpuzzle, click on the Upload button beside the search bar and select the video from your computer.

  • Record Your Own Videos Lessons from PowerPoint

    Not finding the right video for your lesson? Use a screen recording tool such as Snagit, Screencastify or Screencastomatic to capture your powerpoint slides as well as your voice as you walk your students through the lesson of the day!

    Then, upload your lesson directly to EDpuzzle and begin creating an interactive video lesson for your students!

    Click here to watch it on Youtube

See all 16 articles

Classroom & Student's Managment

  • Move one student to another classroom

    If you'd like to reorganize your students, for example moving some of them from one class to another, these are the steps you should follow:

    1) Go to "My Classes" select from the left bar the original class that your students belong to.

    2) Go to "Members"

    3) Remove the students we want to change to another class

    4) Go to the new class and click the "Invite students" blue button at the right. 

    5) Then give the new class code to the students you want to add to that class.

    Here's a quick video that might help.

     

     

  • Delete, Lock, Edit, Archive a classroom

    Please select what you would like to do

     

    How to delete or lock a classroom

    If you'd like to get a better control about your class, you can lock it to prevent other students from joining it, even with the class code. Another useful tip is to delete it, for example, when you're starting a new semester and you want to delete the old classes to avoid mixing them.

    In order to do any of the mentioned options, please follow these steps:

    1. Go to "My Classes"
    2. Select the class you'd like to lock or delete
    3. Go to "Members"

    - Delete a class:

    • Click the "Remove Class" option at the right, below the Locking access.
    • Confirm the deletion by selecting 'yes'

    Here's a quick video that might help.      

     

    - Lock a class:

    • Click the "Lock access" option at the right.
    • Click it unlock the class whenever you want to add new students to the class.

    Here's a quick video that might help. 

     

    How to edit a classroom

    Once you've created your class, if you want to edit its information like its name, subject or grade, just follow these instructions: 

    1. Go to "My Classes" and find the class you want to edit.
    2. Edit the classroom name: Press the class name on the list. Type the new name and press "Return"
    3. Change subject and grade: Select the correct option in the drop down menu below the class name.

    Here is a quick video that will show you how to do it: https://www.youtube.com/watch?v=l2mnKon9saY

     

    How to archive a classroom

    Unfortunately archiving classes is not available for the moment, even though we are considering it for newer versions of EDpuzzle, right now we do not have this feature. Although we strongly recommend that teachers delete and create new classes every year.

     

  • Change student password, name or remove / Class members

    If one of your students has forgotten their password, you need to change their name in EDpuzzle, or they need to be removed from your class, it's easy! 

    Please follow these steps:

    1) Go to the class that the student is enrolled in and then click on the tab titled "Members".

    2) There you will see your entire roster of students who have been invited to that class and you can click on the links "Edit Name", "Reset Password", or "Remove". EDpuzzle.png

    Here's a quick video that will show you how to do it: https://www.youtube.com/watch?v=2EtSVNyFE_4

     

  • Set the Due date.

    Due Date

    The "due date" is used to set a starting and a finish date. Students will be able to watch the videos even after the due date has passed (for example to review before an exam). However, you will always hold your students accountable and if someone completed the task after the due date, you will be notified in the progress report. 

    You can set a due date directly when assigning video or once assigned:

    1. Press the following buttons under "My Classes" to:

    EDpuzzle.png

     

    EDpuzzle.png

    It is important to remark that if you set a future start date, the assignment will appear under the "Upcoming" section and your students will not be able to watch it until the start date arrives.

     EDpuzzle.png

     

    Organize Assignments

    The due date is, right now, the only way to organize the content for your students, which by default is organized by last assigned on top. We are aware that we need to improve the user experience by adding more organization tools, we will work on it.

     

     

     

     

  • Create a new classroom

    If you do not use Google Classroom, there are two ways you can create a new EDpuzzle classroom. The first one after editing your video and the second one directly from the "My Classes" page. If you are a Google Classroom user please check this article to see how to import a new classroom.


    Create a classroom after editing your video

    1. Once you have finished editing your video, click on the blue "Finish" button at the top right of the page. A pop-up will appear
    2. Select the option "Add Class"
    3. Set a name for that class
    4. Press enter or click the check mark 

    Click here to watch a video of it on YouTube 

     

    Create a classroom from "My Classes"

    1. Click the "My Classes" tab at the top of the page.
    2. On the left, under my classes, click "Add class".
    3. Set a name.
    4. Press enter or click the check mark.

    Click here to watch a video of it on YouTube 

     

    If you want to edit your class name / grade / subject, lock it or remove it, once it has been already created, please check this article.

     

     

  • How to Sort Students Alphabetically in "Progress"

    Currently, we sort student progress reports by grade. This way you can quickly segment who in your class needs additional instruction or didn't understand the concept in the video. 

    However, if you would like to sort your progress report in alphabetical order by the Last Name, here is how to do so: 

    1. Go to "My Classes"
    2. Select the "Progress" button of the assignment you want to check
    3. Then click on the title "Student Name" to sort them alphabetically

    Screen_Shot_2017-07-17_at_3_38_48_PM.jpg

     

    You can only sort them alphabetically by the Last Name if the students have written their names as "Last Name, First Name" in their profile. If they have not, you can ask them to change their names by visiting the profile page, or you can easily change it yourself:

    1. Go to "My Classes"
    2. Select the "Members" tab, at the top right corner
    3. Click on the "Edit Name" text on the student you want to modify
    4. Change the name so it meets the "Last Name, First Name" criteria
    5. Then you will be able to order them correctly on the Progress page 

    Click here to watch a video of it on YouTube

     

See all 19 articles

Account Managment

  • Check the progress of your students in real-time

    Wondering how you can check if students are watching the videos you’ve assigned? Want to see how many of your students are watching and in-class video assignment without checking their screens?

     

    To go to the Progress Report and view of all your student's grades and progress for a specific video, follow these steps:

    HC_Updates_-_Carl_-_Documentos_de_Google.png

    Go to "My Classes" and select a class

     

    On the assignment you want. Click the blue "Progress" button on the right side

     

    Next click the “In Classroom” button on the upper right-hand corner. Pictured below.

    HC_Updates_-_Carl_-_Documentos_de_Google.png

    And there you go! Track student’s progress in real time from the “In Classroom” tab.

  • Forgot my password

    If you are a teacher and you forget your password, click the “forgot password” button at the bottom of the login screen:

                                  TJ3PpLO3A0f3S5blDKbEa8atJSFD5GsvUOU5npgF1NbGnsApB_GqMgqAq5Q0EUka7BO1Tm6Tsq6CIEp7eQhz_Wru_XEAKjzihFoMRVZhwYaLCIDM-XL4QJ1YSb6p07aGH.png

    You will then be asked to enter your EDpuzzle email and will be sent instructions to reset your password.

    • If you don’t receive a reset email in your inbox, make sure to check your spam folder
    • If you still can’t find it, it’s possible that you did not give us the same email address that you used to sign up for EDpuzzle
    • To figure out which email is the right one to use, check your old emails to see which account has received EDpuzzle emails in the past

    If you’re still having trouble, email us at support@edpuzzle.com, and we’ll be happy to help you out! :)



  • Change School

    If you've registered in the wrong school or you've moved to another school, you can change your school settings in your profile. It's very easy! Just go to your Profile section and from there click on the "Change school" button.

    Keep in mind that, for privacy reasons, to change your school will involve deleting all your classrooms and assignments. 

    There is a limit of one change every 6 months. Once, you have done the available change you will see a message which will inform you about the date when you will be able to change your school again.

     

  • My student has created a teacher account

    Unfortunately, it's not possible to turn a teacher account into a student account. However, If you have some students with teacher accounts, tell them to go to https://edpuzzle.com/logout and then sign up as a student. EDpuzzle allows you to have a teacher and a student account with the same username/email. This way, you will not have any problem creating the new student account.

    If a student wants to delete that teacher account, s/he will have to contact us directly, requesting for us to delete his/her teacher account using the same email s/he used to register.

     

  • I am a teacher and I want to join a classroom
    Unfortunately, it is not possible to join another classroom from a teacher account. So if you'd like to join another teacher's classroom, you should create a student account. (You can use the same email address that you use for your teacher account). But keep in mind that you won't be able to share the assignments or videos from that class with your students. 
  • Change email, username, name

    You can change your email or username at the profile page. You will be able to update the following information:

    Email address: If you log in using an email address and a password you can update it by pressing the "Change" button.

    Update/Disconnect from Google: When you use Google sign you can disconnect it or you can update it by disconnecting it from your current account and connecting EDpuzzle to the new Google account. But if you do not have a password or an Edmodo account set up yet we will ask you to first add one to prevent you from losing all access to EDpuzzle.

    Update/Disconnect from Edmodo: You are able to update your Edmodo account by "Disconnecting" and "Connecting" with the new email address. But you will, also, need to add another sign in method.

    You will also be able to set/change your password and change your subject. If you want to update your school please see this article.

    Click here to watch it on Youtube

     

See all 8 articles

Google Classroom

  • There are students in my Google Classroom that are not in my Edpuzzle Class.

    If there are students that are in your Google Classroom group but not in edpuzzle or if you enrolled new students to your Google Classroom, you will need to import them to EDpuzzle. We cannot do that automatically.


    To sync both platforms again, you just need to follow these steps:

    1. Go to edpuzzle.com and log into your account.

    2. Go to My Classes and select the class where your student should be registered. This is VERY important.

    3. Click the "Import students" button in the top-right corner. If you want to sync more than one class, you will have to repeat this process for each one of them.

    EDpuzzle.jpg

    Here is a video that might help you import new students from google classroom.

    Click here to watch it on Youtube

     

    I hope this clarifies all your doubts, otherwise, let me know, I am happy to help you further, contact us to support@edpuzzle.com with the name of the class and the student that should be in. :)

  • My students are asking for a class code, but I'm using Google Classroom

    Once a student clicks on the URL to your assignment, they will have to log in. It is very important that they log in using the "Google" red button.

    EDpuzzle.png

     

    "IT STILL ASKS THEM TO ADD A CLASS CODE"

    If that is the case, it's probably because the student enrolled the Google Classroom group and it's still not imported to edpuzzle. There is an easy solution.

    To sync both platforms once a student has joined your Google Classroom group, you just need to follow these steps:

    1. Go to edpuzzle.com and log into your account.

    2. Go to My Classes and select the class where your student should be registered.

    3. Click the "Import students" button in the top-right corner

    EDpuzzle.jpg

     

    I hope this clarifies all your doubts, otherwise, let me know, I am happy to help you further :)

  • I use Google Classroom and I do not find my class code

    Since you are using Google Classroom classes in EDpuzzle, you don't need the class code because your students are automatically enrolled in your class. We do this by asking Google Classroom which students are in your class and then adding them to EDpuzzle automatically. To see that you can check your "Members" section inside "My Classes".

    Knowing that your students are enrolled automatically now, you can now share an assignment. You have two options to share your assignment:

     

    1. Tell students to log into EDpuzzle using their Google account (press the big red Google button). They will already see your class and all the videos you assign to it now and in the future without needing to do any extra step.

    2. When you assign a video to a class in EDpuzzle, post the link to the assignment to your Google Classroom feed. To do this, you need to click the "Post" button next to the assignment in "My Classes". Please note that you will need to do this for every assignment of each class as the assignment links are unique for each classroom. Your students can then click it in Google Classroom to access your assignment directly but they will be prompted to log in with their Google account.

     

    In both cases, they have to log in so we can track each of your students' progress for you to see. The second option has the advantage that if you post the link to your Google Classroom feed, your students will be notified the same way as when you post any other thing on the feed. The first option requires you to remind your students to check their EDpuzzle assignments.

     

    "BUT I HAVE A STUDENT IN MY GOOGLE CLASSROOM GROUP THAT IT'S NOT IN EDPUZZLE"

    If that is the case, it's probably because the student enrolled the class after you started using edpuzzle. There is an easy solution.

    To sync both platforms once a student has joined your Google Classroom group, you just need to follow these steps:

    1. Go to edpuzzle.com and log into your account.

    2. Go to My Classes and select the class where your student should be registered.

    3. Click the "Import students" button in the top-right corner

    EDpuzzle.jpg

     

    I hope this clarifies all your doubts, otherwise, let me know, I am happy to help you further :)

  • How do I share my assignments on Google Classroom

    Click here to watch it on Youtube

  • I got students from a different class in my Progress report

    When you assign an Edpuzzle lesson to multiple classes, we create different assignments for each class. This means that you have to share different URLs to each class. Here is a video that explains how to "Post" an EDpuzzle assignment to each class: https://youtu.be/VrVDKhYVbZU

    Click here to watch it on Youtube 

    If you want to delete students that are in the wrong class, you just have to go to My Classes > Members > Delete student.

  • I click "Post" and nothing happens

    If you are trying to share your assignment with your Google Classroom Group and you are having an unusual behavior, it might be due to some filters from your browser:

    ​ 

    Here is a video that explains how to solve them: Click here to watch it on Youtube

     

Troubleshooting

  • I assigned a video to a class and it's not there.

    A) If you have assigned the video in the past and "Archived it", you will have to "Un-archive it":

     

    Like this, you can re-use the same videos you used last year by just un-archiving them. :)

     

    B) If you never archived a video, then you can check the "Load More" button or the "Upcoming" lessons.

    EDpuzzle.png

     

    C) If you cannot find it, please contact us to support@edpuzzle.com with the title of the video and the class it should be assigned to. We will take a close look and find a solution. :) 


  • I found Inappropriate content

    If you found content that shouldn't be in edpuzzle, there are a few things that we need to check first before taking it down.

    1) "I found this video on the YouTube/Vimeo channel". When you search on YouTube or Vimeo, you are searching in the trillions of videos in those websites. We filter some videos, but we do not have control over the content coming from these sites. Fortunately, the video library of edpuzzle is only available for teachers and the students will only see the videos that you assign to them. This means that you as a teacher will be the filter for your students' content.

    2) "I found this video in the edpuzzle library". If that is the case, please contact us to support@edpuzzle.com and let us know the title of the video or the name of the teacher that created it. We will check it right away, and remove it if it violates our terms of use.

    I hope this was helpful. If there is anything else that I can help with or clarify, please let us know. I will be more than happy to work past office-hours to answer your questions! 

  • How do I recover a deleted student or class?

    "I accidentally deleted a student or class" If you deleted a class by mistake or you removed a student from a class and you want to recover all his/her assignments and progress, we have bad news.

    Unfortunately once a class or a student has been deleted, we do not keep any information for security and privacy reasons. That is why we cannot recover that data.

    We are very sorry, but when we deal with student information, privacy is our number one priority. We hope you understand.

    If you want to help your student get started again, you just need to share the class code with them or click "import students" if it's a Google Classroom group.

    Thanks for your patience.

  • Uploading issues

    First of all, right now, you cannot upload videos from iPads due to a documented iOS issue between the communication of the gallery and the browser on iOS devices. We suggest to use another device as a workaround, you can go directly to www.edpuzzle.com from your laptop or desktop computer and upload videos from there!

    If you are currently having troubles with the browser, then the internet connection, temporary server issues, the size or the format of the video can be the origin of the problem.

    Also, note that videos cannot exceed 1GB.

    If you comply with these requirements and still doesn't work, feel free to contact us with the original file of the video and we will have a look into it. If the video is too large to be attached, please send us a Dropbox or Google Drive link.

  • I can't copy my colleague video

    EDpuzzle is free for teachers and students. You can use and create as many lessons as you want and share them with your students. The "School Channel" is a premium feature, so we give limited access to our free users. You can copy and share lessons with other colleagues in the same school.

    Once you reach that limit of copies, your school will need to upgrade. We offer unlimited copies to premium schools. There are different options and we can adjust to your budget. Feel free to put us in touch with the person responsible. We are nice and former teachers, so we know how to deal with these situations.

     

     

     

     

  • Video with Sad face - Video blocked - YouTube restrictions

    Video with Sad face or error message: "The connection was reset" -blocked in my school

    If the video is blocked in your school or is displaying a sad face or a message "The connection was reset" like this one:

    Video_with_Sad_face_or_error_message___The_connection_was_reset____EDpuzzle_Support.png

    It sounds like there is a strong filter in your school. In this case, we recommend a few alternatives:

    1. If your administrator or person responsible of filters could email us, we will share the Spec Sheet with the different technologies that we use.
    2. You can upload your videos directly to EDpuzzle servers, those videos won't be blocked. Follow this steps: https://www.youtube.com/watch?v=ToSWSg8yEOE&feature=youtu.be
    3. You can flip your class. This means that you assign the videos to watch at home and you get more time in the classroom.

    In the meantime, if we could talk with the IT person in your school, we would love to check if there is anything we can do to make it work.

     

    YouTube video is restricted

    When videos are restricted or it shows a message like this: "This video is restricted. Try signing in with a Google Apps account" it means that your internet network or your google apps domain has a filter for YouTube videos. To solve this please follow these steps:

    1. Visit YouTube page
    2. Check if you are logged in with your school account (do so if not)
    3. Scroll all the way down and see if you see this:YouTube_video_is_restricted___EDpuzzle_Support.png

    "Restricted Mode" is probably ON for you, if you can switch it off. Sometimes the button is blocked and you as a teacher don't have control over it -- that means that your school/district has enabled this. If there is somebody in your IT department that can contact us at support@edpuzzle.com, we will make all possible to make EDpuzzle work on your school.

     

     

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Android and iOS Apps

  • Apps for cellphones and tablets

    Did you know we have some cool apps for students? We have an iOS and an Android app that are super easy to use! It lets students who don't have a computer watch EDpuzzle videos anywhere, anytime!

    Click the following links to download them:

    1. iOS App
    2. Android App

    Let us know what you think, any feedback is appreciated :)

  • Apps (Android & iOS) for Teachers

    Currently, apps for Teachers are not available. The apps are only available for students. As former teachers, we understand how comfortable this would be for you and that is why we are working hard on making the teacher's app available in the future. At the moment though we are centering all our resources to improve your EDpuzzle experience and include many new features that we are sure you will also enjoy. We are quite an small team but we work really hard on making our teacher’s and student’s experience the best we can, one out of time. Thank you for your patience in this matter and hopefully this is not a main stopper for you and you are able to work with EDpuzzle directly on the browser.

  • Can't access EDpuzzle on my iPhone

    In order to make EDpuzzle work correctly, you must download the iOS app for iPhone and other iOS devices. Here is the link to download it:  (iOS App)

    iPhone devices do not allow to reproduce YouTube videos directly on a browser, it only allows to play them on the YouTube app, therefore in order to make EDpuzzle work correctly it is necessary to download the iOS app for iPhone devices (although it is highly recommended for all iOS devices).

    We apologize for any inconvenience this may cause you and please contact us at support@edpuzzle.com if you have any questions!

  • My video is not playing and I am using an app (iOS or Android)

    Please make sure that you have the last version of the app installed. If this does not solve the issue, please send us an email at support@edpuzzle.com or “leave a message” below, explaining which error message appears (a screenshot would be appreciated) and specifying which device and app version you are using.

    For iOS users, if a "URL not found" error appears, please visit this article.

  • Feedback is not appearing on my iOS/Android app

    Immediate feedback and feedback comments aren't available for our mobile apps yet. At the moment we recommend using our web version for this purpose, although we will include these features in future releases!

  • URL not found on iOS app

    Please make sure you have the latest version of the iOS app downloaded. If you do and are still getting this message, email us at support@edpuzzle.com or "leave us message" below telling us: 

    1. The title of the video (or the link)

    2. Which device and app version you are using 

    Thanks!

Premium School Edition - Teachers

  • What is the My School Channel?

    When teachers use Edpuzzle, they curate excellent curriculum for their department and school. Edpuzzle provides the space to store all that content. My School Channel is a complete video-library for teachers to share and collaborate in Edpuzzle. This video-library comes with hundreds of ready-to-go video lessons for any department, at any grade level. This means that your school will have all the videos they need in one place and teachers will be able to customize for their unique classrooms.



    What is the value for my school?


    
Collaboration, standardization of content, and quick access to the best content have a significant impact in schools.

     

    1. 

Students will have access to excellent video-curriculum in any subject area.
    2. Teachers will save a ton of time. They won’t have to reinvent the wheel or spend hours on YouTube to find appropriate content.
    3. If your school or district invested in technology, teachers need to have great online content. Edpuzzle is there to help get that curriculum and you can adjust it to your needs in seconds.
    4. Standardization of content. Collaboration between teachers ensures that the content delivered matches the standards, even if the teacher is sick or there is a snowstorm.
    5. Excellent content forever. All the content created by teachers will belong to the school. This means new teachers will be able to build on top of the school content. This is an investment that will get better and better over time.


     

    My school has no money, they do not have a budget for online curriculum.

     

    

We are former teachers, and we know a school is not a big corporation. However, if there is value and you are helping students learn more effectively, there might be a budget now or in the future.


    
We are doing a special offer until the end of 2017. Contact us and we'll make sure your school can see the full value at a very affordable price. We are here to help you demonstrate Edpuzzle is an excellent investment for your school.



    Are you going to charge my school a lot of money?



     

    We understand not all schools have budgets for online resources. We want to help every single school and every single student. That is why we believe in offering a lot of value and making it affordable for everyone. We want to help 100% of the schools, not just 5%.



     

    Please, contact us (support@edpuzzle.com) and we'll make sure we make it work.

  • Pricing, how much does Edpuzzle cost?

    We love to help teachers make any video their lesson. We have seen classes and schools being transformed by the power of video-lessons. If you see the value in our FREE product, edpuzzle is offering your school a way to empower the whole faculty.

    Having unlimited access to the School Channel is a premium service for schools on top of our free product. The My School Channel is a complete video-library for teachers to share and collaborate in edpuzzle.

    We understand not all schools have budgets for online resources. We want to help every single school and every single student. That is why we believe in offering a lot of value and making it affordable for everyone. We want to help 100% of the schools, not just 5%.



    Please, contact us (support@edpuzzle.com) and we'll make sure we make it work.

     

  • What is the Gradebook?

    The Gradebook feature is an excellent add-on for teachers that use edpuzzle weekly or as a formative assessment tool. It enables teachers to see the progress of the students across multiple videos. Here is an example.

    Here is a video that will give you more details about it: https://www.youtube.com/watch?v=AkcFIQDXrcg&disable_polymer=true

    If your school is interested in the gradebook for you and other colleagues, please contact us and we can make that happen. edpuzzleschool.com

     

    EDpuzzle.png

  • The Basics of Gradebook

    Watch this short video for a description and a quick "how-to" on the basics of the Gradebook feature!  

    Click here to watch it on Youtube

  • Find Your Colleagues in EDpuzzle

    You have access to all of your colleagues and their video lessons through the School Edition of EDpuzzle. Here's where you can find your thought-partners! 

    Click here to watch it on Youtube

  • Copy and Edit a Colleague's Video Lesson

    With the Premium School Edition of EDpuzzle, you now have unlimited access to all of your colleagues' video lessons and content! Here is a quick tutorial with instructions on how to find, copy and edit your colleague's video to match your specific needs! 

    Click here to watch it on Youtube

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