• I assigned a video to a class and it's not there.

    A) If you have assigned the video in the past and "Archived it", you will have to "Un-archive it":

     

    Like this, you can re-use the same videos you used last year by just un-archiving them. :)

     

    B) If you never archived a video, then you can check the "Load More" button or the "Upcoming" lessons.

    EDpuzzle.png

     

    C) If you cannot find it, please contact us to support@edpuzzle.com with the title of the video and the class it should be assigned to. We will take a close look and find a solution. :) 


  • I found Inappropriate content

    If you found content that shouldn't be in Edpuzzle, there are a few things that we need to check first before taking it down.

    1) "I found this video on the YouTube/Vimeo channel". When you search on YouTube or Vimeo, you are searching in the trillions of videos in those websites. We filter some videos, but we do not have control over the content coming from these sites. Fortunately, the video library of Edpuzzle is only available for teachers and the students will only see the videos that you assign to them. This means that you as a teacher will be the filter for your students' content.

    2) "I found this video in the Edpuzzle library". If that is the case, please contact us to support@edpuzzle.com and let us know the title of the video or the name of the teacher that created it. We will check it right away, and remove it if it violates our terms of use.

    I hope this was helpful. If there is anything else that I can help with or clarify, please let us know. I will be more than happy to work past office-hours to answer your questions! 

  • How do I recover a deleted student or class?

    "I accidentally deleted a student or class" If you deleted a class by mistake or you removed a student from a class and you want to recover all his/her assignments and progress, we have bad news.

    Unfortunately once a class or a student has been deleted, we do not keep any information for security and privacy reasons. That is why we cannot recover that data.

    We are very sorry, but when we deal with student information, privacy is our number one priority. We hope you understand.

    If you want to help your student get started again, you just need to share the class code with them or click "import students" if it's a Google Classroom group.

    Thanks for your patience.

  • Uploading issues

    First of all, right now, you cannot upload videos from iPads due to a documented iOS issue between the communication of the gallery and the browser on iOS devices. We suggest to use another device as a workaround, you can go directly to www.edpuzzle.com from your laptop or desktop computer and upload videos from there!

    If you are currently having troubles with the browser, then the internet connection, temporary server issues, the size or the format of the video can be the origin of the problem.

    Also, note that videos cannot exceed 1GB.

    If you comply with these requirements and still doesn't work, feel free to contact us with the original file of the video and we will have a look into it. If the video is too large to be attached, please send us a Dropbox or Google Drive link.

  • I can't copy my colleague video

    Edpuzzle is free for teachers and students. You can use and create as many lessons as you want and share them with your students. The "School Channel" is a premium feature, so we give limited access to our free users. You can copy and share lessons with other colleagues in the same school.

    Once you reach that limit of copies, your school will need to upgrade. We offer unlimited copies to premium schools. There are different options and we can adjust to your budget. Feel free to put us in touch with the person responsible. We are nice and former teachers, so we know how to deal with these situations.

     

     

     

     

  • Video with Sad face - Video blocked - YouTube restrictions

    Video with Sad face or error message: "The connection was reset" -blocked in my school

    If the video is blocked at your school or is displaying a sad face or a message "The connection was reset" like this one:

    Video_with_Sad_face_or_error_message___The_connection_was_reset____EDpuzzle_Support.png

    It sounds like there is a strong filter in your school. In this case, we recommend a few alternatives:

    1. If your administrator or person responsible for filters could email us, we will share the Spec Sheet with the different technologies that we use.
    2. You can upload your videos directly to Edpuzzle servers, those videos won't be blocked. Follow this steps: https://www.youtube.com/watch?v=ToSWSg8yEOE&feature=youtu.be
    3. You can flip your class. This means that you assign the videos to watch at home and you get more time in the classroom.

    In the meantime, if we could talk with the IT person in your school, we would love to check if there is anything we can do to make it work.

     

    YouTube video is restricted

    When videos are restricted or it shows a message like this: "This video is restricted. Try signing in with a Google Apps account" it means that your internet network or your google apps domain has a filter for YouTube videos. To solve this please follow these steps:

    1. Visit YouTube page
    2. Check if you are logged in to your school account (do so if not)
    3. Scroll all the way down and see if you see this:YouTube_video_is_restricted___EDpuzzle_Support.png

    "Restricted Mode" is probably ON for you, if you can switch it off. Sometimes the button is blocked and you as a teacher don't have control over it -- that means that your school/district has enabled this. If there is somebody in your IT department that can contact us at support@edpuzzle.com, we will make all possible to make Edpuzzle work at your school.

     

     

  • Copyright issues?

    Since Edpuzzle is just streaming videos from YouTube or Vimeo through their embed APIs, we (and you) are in compliance with copyright issues. That is provided the original video isn't infringing on anything, in which case the video could be taken down at any time.
    The original video still accumulates views through Edpuzzle videos, because we do not use the Auto-Play embed. Meaning the user has to click play in order to watch the video and it's verified that someone is watching the video and it's not just automatically playing. Through YouTube's embed API, pre/post-roll ads do not play, but the pop-up banner ads still show in the Edpuzzle video. This is important if the owner of the video making money from advertisers to assure their video content and ads are being seen. Again, this is in compliance with YouTube, as long as you are not making money directly off of video content that you do not own.

    Besides, following YouTube terms of use, education is an exception and you can use any public video for educational purposes, as long as you don't make money out of it.

  • Watch videos offline

    Right now the videos are not available without internet connection. The Internet is necessary so that teachers can get the progress of their students while their watch the video-lesson. We are tracking all the information to our servers so teachers can follow the activity of their students without any delay.

    We will explore alternatives, but at the moment, make sure students complete their task online. :)

  • I can't log in or I am not able to sign up

    In order to log in or sign up on Edpuzzle, you have to enable cookies and pop-ups. In this article we explain to you how to do so:

    Cookies are used to store information directly on your web browser and they are necessary on the log in/sign in process. To enable cookies you need to modify your browser's security settings, to do so please choose your browser from the following links: Chrome or Internet Explorer

    Pop-ups appear to allow access from another site, Google or Edmodo. To authorize pop-ups please visit Chrome settings or Internet Explorer Pop-up Blocker

    Also, you can click on this button (located at the top-right corner) and select the option 'Always allow', as shown in the image.

     

     

  • Enable the microphone usage

    If you have the microphone blocked by default and need to enable it, just follow these basic instructions (images made with Chrome but should work for most browsers):

    1. Click on the padlock on the top left corner of your browser. Maybe instead of a padlock, it appears an image of a white paper, it does not matter.

    2. This drop down menu will show up. Search for the microphone option and then select 'always allow for this site' option. 

  • Translate Edpuzzle

    Unfortunately, right now Edpuzzle is just available in English, and since we are still improving our product we are not planning on translating the website into other languages at the moment.

    However, once we have all of our current ideas completed, we would love to count with all of you to help us translate Edpuzzle to as many languages as possible!

  • Edit an assigned video-lesson or I cannot edit my video

    Once you've assigned you video-lesson to your class, you can't edit it again. Right now the only option is to delete the assignment and assign the video again: Delete > Edit > Assign.

    Click here to watch it on Youtube 

    We are working as we talk about this issue and we will enable our users to edit videos even if they've been assigned to a class.

     

  • Integration with your LMS (Canvas, Schoology, Blackboard,...)

    Unfortunately, we do not have a deep integration with any LMS, but there are many teachers who use Edpuzzle and their LMS at the same time without a problem.

    It is easy to share (embed) the videos and export the grades to your LMS gradebook account. Here are the two embedding options Edpuzzle offers right now:

    Option 1: Sharing a video lesson with another teacher or with your students without tracking their progress/responses.

     

    Option 2: Sharing a video assignment with your students and tracking their progress/responses. This option requires that you assign the video to a classroom and then share the assignment instead of the video lesson itself.

    If you are worried about the creation of your students accounts, please know that your student will not need an email address in order to access Edpuzzle, they can do so by using a username.

    Expect us to work on this integration, but also please be patient since we are quite a small team and we work our best to improve all of our teacher's experience and right now we are working on other tools that I bet you will also enjoy.

  • Students' progress is not showing up

    First, it's very important that you assign the video to one class. If you don't follow this step, we cannot track the student progress. If you want to embed this video afterward to an external site you can do so by following these steps.
    Instructions: Assign video to a classroom > My Classes > click on the "Share" button on the right of the assignment info > Link or Embed code. Students will be asked to log in (to be able to identify who is doing that assignment) and then they will be able to see the video and answer the questions. So, students will need to have an Edpuzzle account on this option.

    Second, let's make sure the students are using the right tools. We usually recommend students to watch the videos:

    1. iPhone and iPads: Edpuzzle iOS App
    2. Android Smartphone or Tablet: Android App
    3. Laptops and Desktop computers with Chrome (latest version)

  • YouTube video is restricted

    When videos are restricted or it shows a message like this:"This video is restricted. Try signing in with a Google Apps account" it means that your internet network or your google apps domain has a filter for YouTube videos. To solve this please follow these steps:

    1. Visit YouTube page
    2. Check if you are logged in to your school account (do so if not)
    3. Scroll all the way down and see if you see this:

    Screen_Shot_2017-04-28_at_8.34.06_AM.png

    "Restricted Mode" is probably ON for you, if you can switch it off. Sometimes the button is blocked and you as a teacher don't have control over it -- that means that your school/district has enabled this.

  • YouTube is blocked in my school

    Edpuzzle should work even if your school blocks YouTube. If your video-lessons do not work for your students, please tell your administrators to do the following:

    1. If the video still doesn't play on the student end, please ask them to contact us and we will share a Spec sheet with all the information they need. support@edpuzzle.com You can upload your videos directly
    2. You can also upload your videos directly to Edpuzzle servers. Those videos won't be blocked.
    3. You can flip your class. This means that you assign the videos to watch at home and you get more time in the classroom.

     

    In the meantime, if we could talk with the IT person in your school, we would love to check if there is anything we can do to make it work.

  • Prevent Skipping not working?

    If you selected prevent skipping, but when you check one of your students' progress reports and it seems like they skipped parts of the video, do not panic. :)

    The student is probably using a smartphone or a tablet to watch the lesson. It is harder to track the students when they use these devices, that is why we have Apps for iOS and Android. Make sure the students use one of the following:

    1. iPhone and iPads: Edpuzzle iOS App
    2. Android Smartphone or Tablet: Android App
    3. Laptops: Chrome, Firefox or Safari (latest version)

     

  • I switched to a new school/district

     

    If you switched to a new school/district and want to update your Edpuzzle account with the right info, you can do so by visiting your profile page at www.edpuzzle.com/profile, there you will be able to change your:

    - Email address

    - Subject Area

    In order to switch your school in “My School” just send us an email to support@edpuzzle.com with the following information:

    - Email address, once you have updated it

    - School information: name of your school and an email from a teacher in that school that is using Edpuzzle

    If you lost access to your Edpuzzle account because you were using Sign In with Google, let us know and we will set a password to your account so you can access it and connect it with your new Google account. This way, you will keep all your awesome video lessons!

    Lastly, if you have already created a new account with your new email address, we can delete it so you will be able to change the email address.