• How can I redo my assignment?

    At the moment, you can only have one attempt at the questions during a video lesson.

    If you want to include more detail about your answers or change them, we recommend that you write them down to give to your teacher.

    If you'd like to redo the questions in the video lesson, you can ask your teacher to reset your progress. Share our article with your teacher on how they can reset your progress.

    Note: It's a good idea to ask your teacher what they would like you to do when you want to change an answer.

  • I don't know my class code.

    If you’re not sure of your class code for Edpuzzle, don’t worry! There are two ways to get into the class:

    1. If your teacher has shared a link or an embedded video with you, simply click on it and click “Join” once the pop-up appears.

    2. If you don't have a link or video, you’ll need to ask your teacher or another classmate for the code. Let them know that they can find it here:

      • Teachers: By clicking the "Invite students" button in the upper right-hand corner of the "My Classes" page.

      • Classmates: On the "My Classes" page, in the upper right-hand corner.

    If your classmate doesn't see a class code, please ask your teacher to check if you're enrolled in the same class in Google Classroom. Also double-check to make sure the email on your Edpuzzle account and your Google Classroom account match, otherwise you'll need to log out and log back in with the correct email.
     

    If you haven't done so already, check out our article for help on how to create an account

    Note for Teachers: Google Classroom connected classes do not have a class code. If your student is being asked for a class code, please refer to this article: https://support.edpuzzle.com/hc/en-us/articles/360009936312

  • How do I turn on closed captioning or subtitles?
    Some videos on YouTube have subtitles or closed captions. If your video assignment has closed captions, you can enable them on Edpuzzle.
     
    To enable closed captions, follow these easy steps:
     
    1. Go to the video lesson you want to watch.
    2. Start playing the video.
    3. Click on the "CC" button to enable subtitles. Some videos have closed captions in multiple languages, so you can select the language of your choice.
    Closedcaptionswide_cropped.jpg
     
     
    Note: Not all YouTube videos have closed captions or subtitles which is why the "CC" button won't appear if these aren't available.
     
    If you need closed captions, ask your teacher to use YouTube's advanced search to filter videos with closed captions when they search for class videos.
  • I'm a student and I can't find my assignment.

    If you already have an Edpuzzle account and it's your first time completing an assignment please follow these steps:

    1. Make sure you're logged in with the same account you created, especially if you joined the class already. To do so visit www.edpuzzle.com/logout and log back in with the same username and password you created previously. If you don’t remember, ask your teacher!

    2. Click the link or the embedded video given to you by your teacher.

    3. Click the "Join" button if this is the classroom you want to join.

    4. Once inside the class, you’ll be able to see all of your assignments for that class!

    To complete your first assignment on Edpuzzle, you need to create an account

    Note for Teachers: Google Classroom connected classes don't have a class code. If your student is being asked for a class code, please refer to this article: https://support.edpuzzle.com/hc/en-us/articles/360009936312

  • How are my assignments organized?

    For students, assignments are grouped into three categories:

    Due Assignments
    This tab shows assignments that are currently active or due in the future. There are two sections:

    1. "In Progress" shows assignments that are currently active. It also shows assignments you haven't completed yet but whose due dates have passed.
    2. "Upcoming Assignments" shows assignments that have start dates in the future. You can't access these videos before the start date.

    No Due Date
    This section shows assignments that don't have a specific start and due date.

    Completed
    This section shows the assignments that you've finished.

  • I'm a student and my issue isn't listed here!

    Here are some common issues and how to fix them:

    If the video won't play, your progress isn't being tracked or for any other issue, let your teacher know and ask them to reach out to the Edpuzzle support team.

    They can contact the Edpuzzle support team using the "Contact us" button to the right of the search bar on the Help Center page or review the list of articles to see if we have already have one which addresses your issue: https://support.edpuzzle.com/hc/en-us

  • I'm a student and I can't enter my Google Classroom class on Edpuzzle.

     

    Have a Google Classroom account but having trouble finding your class on Edpuzzle?

    No worries - it’s an easy fix and typically comes down to one of these three common situations:

    1. You're not logged into Edpuzzle with the same email registered to your Google Classroom.

    • If you're logged into the wrong account, log out and log back in with the correct email associated with your Google Classroom. Make sure to log in by clicking "Log in with Google."
    • If you don't know which email this is, ask your teacher what email they have on their end.

    2. You created a new account by accident using an email different from your Google Classroom email.

    • Similar to the above solution, log out then log into Edpuzzle under the correct email. Make sure to log in by clicking "Log in with Google" and selecting the email address associated with your Google Classroom account. 

    3. You're not on the Google Classroom roster or weren't on the roster when the class was imported.

    • To fix this, your teacher must invite you to their Google Classroom first before going to Edpuzzle and syncing the classrooms. Please ask your teacher to check out the article below on how to do this.

    If you're still having trouble, ask your teacher to contact the support team at Edpuzzle – we’ll be happy to help!

    Note for Teachers: Google Classroom connected classes don't have a class code. If your student is being asked for a class code, please refer to this article: https://support.edpuzzle.com/hc/en-us/articles/360009936312