• I don't know my Class Code
    If you’re not sure of your class code for Edpuzzle, don’t worry! There are two ways to get into the class:
     
    1. If your teacher has shared a link or an embedded video with you, simply click it and press “Join” once the pop-up appears.
    2. If you don't have a link or video, you’ll need to ask your teacher or another classmate for the code. Let them know that they will be able to find it:
      • Teachers: By pressing the "Invite more students" button at the top right of the class
      • Classmates: On the "My Classes" page, at the top right-hand side of the page
     
    If you haven't created an account and need some help check out this article for instructions on how to do this: https://support.edpuzzle.com/hc/en-us/articles/360020449591
  • I'm a student and I can't find my assignment
    If you already have an Edpuzzle account and it is your first time completing an assignment please follow this steps:
     
    1. Make sure you are logged in with the same account you created, especially if you joined the class already. To do so visit www.edpuzzle.com/logout and log back in with the same username and password you did previously. If you don’t remember, ask your teacher!
    2. Click the link or the embedded video given to you by your teacher
    3. Press join if this is the classroom you want to join
    4. Once inside the class, you’ll be able to see your all of your assignments for that class!
     
    To complete your first assignment in Edpuzzle you need to create an account. For detailed instructions on how to do this, check out this article: https://support.edpuzzle.com/hc/en-us/articles/360020449591
     
    NOTE FOR TEACHERS: Google Classroom connected classes do not have a class code. If your student is being asked for a class code, please refer to this article: https://support.edpuzzle.com/hc/en-us/articles/360009936312 
  • I'm a student and I can't enter my Google Classroom connected class
    Have a Google Classroom account but having trouble finding your class in Edpuzzle?
     
    No worries - it’s an easy fix and typically comes down to one of the three common situations below:
     
    1.  You're not logged into Edpuzzle under the same email registered with your Google Classroom
    • If you're logged into the wrong account, log out and log back in under the correct email associated with your Google Classroom. Be sure to log in by clicking "Log in with Google"!
    • If you don't know which email this is, ask your teacher what email they have on their end.

    2.  You created a new account by accident using an email different from your Google Classroom email

    • Similar to the above solution, log out then log into Edpuzzle under the correct email. Be sure to log in by clicking "Log in with Google" and selecting the email address associated with your Google Classroom account. 

    3.  You're not on the Google Classroom roster or weren't on the roster when the class was imported

    • To fix this, your teacher must invite you to their Google Classroom first before going to Edpuzzle and syncing the classrooms. Please ask your teacher to check out the article below for how to do this.
     
    If you still have trouble, ask your teacher to contact the support team at Edpuzzle - we’ll be with you right away!
     
    NOTE FOR TEACHERS: Google Classroom connected classes do not have a class code. If your student is being asked for a class code, please refer to this article: https://support.edpuzzle.com/hc/en-us/articles/360009936312 
  • I'm a student and I need or I don't have a class code
    If you’re not sure of your class code for Edpuzzle, don’t worry! There are two ways to get into the class:
     
    1. If your teacher has shared a link or an embedded video with you, simply click it and press “Join” once the pop-up appears. Click here for a more detailed walkthrough of how to join a class after you've created an account
    2. If you don't have a link or video, you’ll need to ask your teacher or another classmate for the code.
     
    Ask a teacher or classmate, here's where they should check to be able to find it:
    1. Teachers: By pressing the "Invite more students" button at the top right of the class
    2. Classmates: On the "My Classes" page, at the top right-hand side of the page.
     
    If your classmate doesn't see a class code, please ask your teacher to check if you're enrolled in the same class in Google Classroom on Google Classroom's end.
     
    And double check to make sure the email on your Edpuzzle account and your Google Classroom account match, otherwise you will need to log out and log back in under the correct email.
     
    If you use Google Classroom, you won't need a class code. Check out this article for more details: https://support.edpuzzle.com/hc/en-us/articles/360020192492 
     
    NOTE FOR TEACHERS: Google Classroom connected classes do not have a class code. If your student is being asked for a class code, please refer to this article: https://support.edpuzzle.com/hc/en-us/articles/360009936312 
  • How are my assignments organized?

    For students, assignments are currently grouped into three categories.

    Due Assignments
    This tab shows assignments that are currently active or due in the future. There are two sections:

    1. "In Progress" shows assignments that are currently active or have passed the due date that you have not completed.
    2. "Upcoming Assignments" shows assignments that have start dates in the future. You cannot access these videos before the start date.

    No Due Date
    This section shows assignments that don't have a specific start and due date.

    Completed
    This section shows assignments that you have finished!


    Great, now you can browse your assignments like a pro!

     

  • I'm a student and my issue isn't listed here!

    Here are some common issues and how to fix them:

    I forgot my username or password: https://support.edpuzzle.com/hc/en-us/articles/360020027492 

    How do I leave a class?: https://support.edpuzzle.com/hc/en-us/articles/360020027812 

    How do I redo an assignment?: https://support.edpuzzle.com/hc/en-us/articles/360020285591 

    If the video won't play, your progress isn't being tracked, or any other issue, let your teacher know and ask them to reach out to the Edpuzzle support team!

    They can contact the Edpuzzle support team using the "Contact us" button to the right of the search bar on the Help Center page or review the list of articles to see if we have already have one which addresses your issue: https://support.edpuzzle.com/hc/en-us 

  • How do I restart my assignment? I want to redo my assignment.

    At the moment, you can only have one attempt at the questions during a video-lesson.

    If you want to include more detail about your answers or change them, we recommend that you write them down and give it to your teacher.

    If you would like to redo the questions in the video-lesson, you can ask your teacher to reset your progress for the video-lesson. Here's an article that explains how your teacher can do this: https://support.edpuzzle.com/hc/en-us/articles/360012373491-How-to-Reset-Assignment-for-a-Student 

    Note: it is a good idea to ask your teacher what they would like you to do when you want to change an answer.

  • How do I enable Closed Captions/Subtitles?
    Some videos on Youtube have subtitles or closed captions. If your video assignment has closed captions, you can enable this in Edpuzzle.
     
    To enable closed captions, follow these easy steps:
    1. Go to the video lesson you want to watch
    2. Start playing the video
    3. Click on the "CC" button to enable subtitles. Some videos have closed captions in multiple languages, click the button again to cycle through the available languages
    Closedcaptionswide_cropped.jpg
     
    Now you can enable closed-captions in Edpuzzle!
     
    Note: Not all YouTube videos have closed-captions/subtitles which is why the "CC" button won't appear if these aren't available.
     
    If you need closed-captions, ask your teacher to use Youtube's advanced search to filter videos with closed captions when they search for class videos.