• How does Edpuzzle work?

    Edpuzzle is designed to give you and your teachers an opportunity to take learning outside of the box and to make it a more fun and interactive experience.


    The way that Edpuzzle works is simple:

    1. Your teacher creates a video lesson and assigns it to your class.
    2. You watch the video and answer the questions posed along the way. Multiple-choice questions are graded as you answer them and open-ended questions are graded later by your teacher.
    3. You can rewatch small sections or the entire video as many times as you want or need.
    4. Your teacher monitors your progress, responses, and grades from their account.

    That’s it!


    You can watch your video lessons from any device, anywhere which means that completing assignments is as easy as logging in and clicking “Play.”

  • What do I do if a video is blocked or restricted?

    When a class is archived, this will tuck it away in a separate section of your My Classes page so that you can focus only on your current, active classes. 


    A class being archived also means that you can view assignments from within that class, but you will no longer be able to complete those assignments or submit responses for any assignments you hadn’t finished.


    Classes can only be archived by the teacher of that class. If a class has ended and you don’t wish to have the class visible within your active classes, talk to your teacher about the possibility of archiving it. If they need some help, they can find instructions for arching classes here.

  • What do I do if a video is blocked or restricted?

    When watching an Edpuzzle video that comes from YouTube, you may encounter error messages. Usually, these errors have simple solutions or reasons for appearing. Some of the most common “restricted” error messages are below.



    When a video indicates that it is age-restricted, this based on a classification made by YouTube. This restriction makes it so that the video can’t be viewed on third-party sites like Edpuzzle. 

    Unfortunately, there is nothing we can do about this. If you see this message, let your teacher know so that they can create a new lesson using a video that does not fall under the same restrictions, or make other accommodations.


    Playback ID: XXXXXXX (“Please try again later.”)

    Oftentimes this error comes up when there’s an ad blocker enabled in your browser. Make sure to disable any ad blockers for edpuzzle.com and it should resolve the issue.

    If the problem persists, it could be due to an issue within your school’s network filter. In that case, notify your teacher of the error so that we can work with them to resolve the issue.


    Private Video

    If a video indicates that it is “Private” this means that the person who originally posted the video on YouTube has restricted access to it. Private videos are not visible to anyone other than the YouTube video owner and the video owner may decide to make a video private at any time.

    Unfortunately, there is nothing we can do about this. If you see this message, let your teacher know so that they can create a new lesson using a video that does not fall under the same restrictions, or make other accommodations.


    Restricted Mode (“Contact the Google Workspace Administrator”)

    This error indicates that your school uses Restricted Mode on YouTube to help filter content that may not be appropriate for students. The video either needs to be approved by your teacher or you will need to sign in to YouTube with your school email address before being able to view the video in Edpuzzle.

    First, log in to youtube.com using your school email address. Double-check that you’re not logged into YouTube or your browser (if using Chrome) with a personal account.

    Once you’re logged into YouTube with the appropriate account, try again to view the Edpuzzle assignment. 

    If you continue to receive the error, talk to your teacher to have them approve the video for students through YouTube’s Restricted Mode.


    When in doubt, ask your teacher! If you’re not able to resolve any of these errors on your own or you see a different error message, make sure to notify your teacher that you can’t complete the assignment and why. Once they know what’s going on they can try to work with us to fix the issue or alter the assignment so that you can continue your work.

  • How do I record an audio response?

    When answering an open-ended question, you may have the opportunity to record an audio response, rather than or in addition to a written response. 


    To do this:


    1. Click the microphone icon next to “Answer with audio” beneath the response text box.
      If your browser does not already have permission to use your computer’s microphone, you’ll need to grant it permission at this point. You’ll receive a prompt at the top of your browser if access needs to be granted. Follow the prompt to allow the use of your microphone.
    2. As soon as you click the microphone icon, your recording will begin. 
    3. To stop recording, click the red, blinking box.
    4. You can play back your audio response by clicking the play button to the left of your recording.
    5. If you aren’t happy with your response, click the trashcan icon on the right to delete it and then record a new response by clicking the microphone again.
    6. Once you’re done recording and satisfied with your answer, click “Submit” to move on in the video.


    Your teacher will decide whether or not to allow audio responses for each open-ended question. If you feel that responding with audio is a necessary accommodation for you, talk to your teacher about enabling this option.


    If you’re not sure if you should submit an audio response, a written response, or both, check with your teacher for instructions!

  • How can I redo my assignment?

    At the moment, you can only have one attempt at the questions during a video lesson, but we do offer an option for teachers to reset your progress at any point before or after you’ve completed the assignment.


    If you'd like to redo the assignment, you can ask your teacher if they would reset your progress. Resetting your progress will erase your initial attempt at the assignment so that you can try again. 


    If you want to change your answer to an open-ended question or include more detail in any of your responses, check with your teacher to see how they would like to handle this situation. Progress can only be reset for an entire assignment and not for individual questions within a video.


    Once your progress is reset, we can’t recover the grade or responses from your first attempt so make sure that you’re ready to rewatch all of the video and answer all questions again before asking your teacher about this.

    If your teacher needs help resetting your progress, they can find instructions here.

  • How do I find my class code?

    If you don't know your class code for Edpuzzle, don’t worry! There are two ways to get into the class:

    1. If your teacher shared a link or an embedded video with you, simply click on it and click the “Join” button when the pop-up window opens.
    2. If you don't have a link or video, you’ll need to ask your teacher or a classmate for the class code. Here’s where that code can be found:
      • Teachers: By clicking the blue "Invite Students" button on the “Class members” tab for the class.
      • Classmates: On the "My Classes" page, in the upper right-hand corner.

    Note: If your teacher uses Google Classroom with Edpuzzle, you won't need a class code because you’ll be automatically enrolled in Edpuzzle. If you’re being prompted for a class code, double-check that you are logging into Edpuzzle with the same email address you use for Google Classroom. 


    If you haven’t created an account and need some help, check out this article on how to join Edpuzzle.

  • How do I turn on closed captioning or subtitles?

    Some videos on YouTube have subtitles or closed captions. If your video assignment has closed captions, you can enable them on Edpuzzle.

    To enable closed captions, follow these easy steps:

    1. Go to the video lesson you want to watch.

    2. Start playing the video.

    3. Click on the "CC" button to enable subtitles. Some videos have closed captions in multiple languages, so you can select the language of your choice.

    Note: Not all YouTube videos have closed captions or subtitles, which is why the "CC" button won't appear if these aren't available.

    If you need closed captions, ask your teacher to use YouTube's advanced search to filter videos with closed captions when they search for class videos.

  • I'm a student and I can't find my assignment.

    If you already have an Edpuzzle account and it's your first time completing an assignment please follow these steps:

    1. Make sure you're logged in with the same account you created, especially if you joined the class already. To do so, visit www.edpuzzle.com/logout and log back in with the same username and password you created previously. If you don’t remember, ask your teacher!
    2. Click the link or the embedded video given to you by your teacher.
    3. Click the "Join" button if this is the classroom you want to join.
    4. Once inside the class, you’ll be able to see all of your assignments for that class!

    To complete your first assignment on Edpuzzle, you need to create an account

    Note for teachers: Google Classroom connected classes don't have a class code. If your student is being asked for a class code, please refer to this article: https://support.edpuzzle.com/hc/en-us/articles/360009936312

  • How are my assignments organized?

    For students, assignments are grouped into three categories:

    Due Assignments
    This tab shows assignments that are currently active or due in the future. There are two sections:

    1. "In Progress" shows assignments that are currently active. It also shows assignments you haven't completed yet but whose due dates have passed.
    2. "Upcoming Assignments" shows assignments that have start dates in the future. You can't access these videos before the start date.

    No Due Date
    This section shows assignments that don't have a specific start and due date.

    This section shows the assignments that you've finished.

  • I'm a student and my issue isn't listed here!

    If you don’t see your specific issue listed in our other articles, here are some basic troubleshooting steps that can help clear up any trouble you may encounter.


    For the best results, make sure you’re using one of the following:

    • iPad or iPhone: download the Edpuzzle iOS App 
    • Android phone or tablet: download our Edpuzzle Android App 
    • Laptop/desktop: Chrome, Firefox, or Safari (latest versions)

    If you’re using a browser:

    • Clear your browser cookies and cache.
    • Make sure you have ad blockers and pop-up blockers disabled for Edpuzzle.
    • Allow third-party cookies.

    Check your internet connection.

    Issues related to videos or questions buffering or not loading properly could be due to a slow internet connection. We recommend watching the video after restarting your device and ensuring all other browser tabs and windows are closed. If available, you can also try connecting to the internet with an ethernet cable instead of Wi-Fi.


    Use a different access point.

    Try changing devices or browsers. 

    If you’re using a web browser on a mobile device (like a phone or tablet) download and use the Edpuzzle app instead of the browser.


    For any questions not covered here, or continued difficulty after following our troubleshooting steps, talk to your teacher for help!

  • I'm a student and I can't enter my Google Classroom class on Edpuzzle.

    Have a Google Classroom account but having trouble finding your class on Edpuzzle?

    No worries - it’s an easy fix and typically comes down to one of these three common situations:

    1. You're not logged into Edpuzzle with the same email registered to your Google Classroom.

    • If you're logged into the wrong account, log out and log back in with the correct email associated with your Google Classroom. Make sure to log in by clicking "Sign in with Google".
    • If you don't know which email this is, ask your teacher what email they have on their end.

    2. You created a new account by accident using an email different from your Google Classroom email.

    • Similar to the above solution, log out then log in to Edpuzzle under the correct email. Make sure to log in by clicking "Sign in with Google" and selecting the email address associated with your Google Classroom account. 

    3. You're not on the Google Classroom roster or weren't on the roster when the class was imported.

    • To fix this, your teacher must invite you to their Google Classroom first before going to Edpuzzle and syncing the classrooms. Please ask your teacher to check out the article below on how to do this.

    If you're still having trouble, ask your teacher to contact the support team at Edpuzzle – we’ll be happy to help!

    Note for teachers: Google Classroom connected classes don't have a class code. If your student is being asked for a class code, please refer to this article: https://support.edpuzzle.com/hc/en-us/articles/360009936312