Issues with the Edpuzzle screen recorder extension

Using the Edpuzzle screen recorder extension for Google Chrome should be a seamless process, but if you run into any trouble, it’s likely due to your device or browser permissions settings.

Below you’ll find a list of possible errors and their solutions to help you navigate through any issue.

Your camera and/or microphone are blocked.

You may see a camera or microphone icon with a slash through it towards the top-right of your browser. Click that icon to allow Chrome to use your camera or microphone. Alternatively, you can click the three vertical dots at the top right of your browser and then go down the following path: Settings > Privacy and security > Site settings > Camera/Microphone, and choose your preferred settings.

If the problem persists, check your device settings to ensure Chrome has permission to access both your camera and microphone.

    • Find instructions to do this on a Mac here.
    • Find instructions to do this on a Windows PC here.

“Sorry, something went wrong.” error when trying to record your desktop.

Your device may be blocking Chrome’s ability to screen record your desktop and you need to allow Chrome permission to do so. This is specific to Macs only.

    • Find instructions to do this here.

“Almost ready! You’ll be able to record your screen once the website has finished loading.” error when trying to record a browser tab or window.

This may mean your internet connection is running slow. Try refreshing your page or checking your internet connection/speed. You can also try connecting via an ethernet cable instead of WiFi for a more stable connection.

Another reason for this error is that the Edpuzzle extension doesn’t have access to the website you’re trying to record. To fix this: 

    1. Click the puzzle piece at the top right of your browser.
    2. Select “Manage Extensions” from the drop-down menu.
    3. Find Edpuzzle among your list of extensions and click the “Details” button.
    4. In the “Site access” section, use the drop-down to choose “On all sites” or add the specific site you want to record to the allowed list by clicking “Add a new page”.

“Oops! The screen recording extension doesn’t work on this website” error.

This error will occur on the simulation pages of the PhET Interactive Simulations website or websites of a similar function. Unfortunately, our screen recorder cannot record these pages at this time.