Getting Started

  • Parental Consent

    What is parental consent?

    Parental consent laws require that one or more parents (or legal guardians) consent to or are notified before their minor child can legally engage in certain activities. In the edtech field, for teachers, this means having proven parental consent before students provide any personal identifiable information to third parties - for instance, Edpuzzle.

    The fact that in our platform teachers cannot invite students to their classrooms without confirming parental consent, combined with the impossibility to create a student account without a unique class code or link, ensures that we do not collect any data we are not allowed to.

     

    Where do I get it from?

    Contacting your IT admin - or any role in your school familiar with Data Protection - should be the very first step; fortunately, many schools and districts have agreements in place with parents that consent sharing child's data with third parties - what is commonly referred to as "school consent" -for educational purposes only.

    If you are not part of a school or in the unlikely event that your school won't take care of parental consent, you should be requesting it for EVERY student that you would be bringing into Edpuzzle.

     

    Do I need it?

    Parental consent applies to different age ranges depending on the governing laws:

    • USA: minors under 13, according to COPPA
    • Canada: minors under 13, according to PIPEDA
    • Europe: varying age limit, depending on the Member State, according to GDPR. 
      • Croatia, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Romania and Slovakia; minors under 16
      • France, Czech Republic, Greece and Slovenia: minors under 15
      • Austria, Bulgaria and Cyprus: minors under 14
      • Belgium, Denmark, Estonia, Finland, Latvia, Poland, Portugal, Spain, Sweden andUK: minors under 13.

    If you are not and are not planning to use Edpuzzle with students in these age ranges, you can simply select "I don't need parental consent" when you are asked to.  

  • Welcome to Edpuzzle!

    Welcome to Edpuzzle!

     

    We are excited to have you here because it means that you are ready to join a community of thousands of teachers that are engaging their classrooms one video at a time.

     

    Edpuzzle is an easy-to-use platform where you can make any video your lesson. One click and you can find video-lessons created by other teachers with formative assessment included! Another click and you can adjust that video by embedding your own questions or audio during the video. Final click, you assign it to your students and get beautiful hassle-free analytics: who watched the video, who didn't understand the lesson, and who did a good job. Students can re-watch the video as many times as they need, at their own pace. You can comfortably check their progress from your account.

     

    Enough about us, we would love to learn more about you and your students! If you are not comfortable around technology, Edpuzzle is as easy as it gets, and our support team is here to help with every single step. If you are looking for something powerful, Edpuzzle is flexible enough for you to build amazing video-lessons in minutes. We know your students will love it! It's visual, interactive, and enables them to learn at their own speed.

     

    If you are as excited as we are, feel free to jump into it and let us know what you think! We always listen to teachers as we are working hard to build a platform that you will love.

     

    Kind regards, 

    Edpuzzle Team

     

  • How Edpuzzle Works

    In Edpuzzle you can make any video your lesson in three easy steps:

    1. Search a video from YouTube, upload your own, or re-use a video-lesson created by another teacher.
    2. You can edit the video to make your lesson. Record your voice at any point to make it personal. Hold your students accountable by embedding questions during the video.
    3. Assign that video to your students and check their progress in real time while they learn at their own pace.

    That's it. Powerfully simple.

  • How To Create An Account

    If you want to get out the most of any video by using Edpuzzle, you will need to create an account. If you haven't already, follow these easy steps:

     

    1. Click the "Sign up" blue button and select the 'Teacher' option.
    2. You will have two options; you can use your Google account or introduce basic information: first and last name, email, and password.
    3. To keep you informed we recommend selecting the option to receive notifications about your account or improvements to Edpuzzle.

     

    Make sure to check your Email Inbox (or Spam folder) for the verification email. This will give you full access to all the features in Edpuzzle.

     Congrats! You just created your account!

    If you'd like to learn more about account verification, check out this article: https://support.edpuzzle.com/hc/en-us/articles/360007501451-Email-Verification

  • Adding Your School And Subject

    After creating your account, you can easily connect with your department and school. Select your subject area and then search for your school.

    If you cannot find your school or organization, at the bottom of the list there is always an option to "Add new school". The only information you have to add is the city. 

    Fantastic! You are ready to search your first video.

     

  • Email Verification

    We need to validate your email address in order to confirm your identity and secure your personal information. Please follow these steps:

     

    If you are new to Edpuzzle: 

    As soon as you sign up for Edpuzzle, you will receive email directly to the email address you signed up with, so please:

    1. Check your email inbox
    2. Open the Edpuzzle verification email
    3. Click on the verify link
    4. A webpage will open up confirming that you have been verified. You're all set!
    5. If you don't receive the email within 5 minutes, please check your spam folder, you will probably find it there.

     

    If you have already been using Edpuzzle, you can confirm your email by following these steps:

    1. Click on this link to go to your profile: www.edpuzzle.com/profile?tab=settings
    2. Click on the blue "Send link" button, under the "Settings" tab.
    3. Check your email inbox (make sure you visit the same address you used to sign in to Edpuzzle)
    4. Open the Edpuzzle verification email
    5. Click on the "Verify your email" button
    6. A webpage will open up showing you an acknowledgment that you have been verified!
    7. If you don't receive the verification email within 5 minutes, please check your spam folder, you will probably find it there.

     

     

    What if I don't receive the verification email within 5 minutes of registering or clicking on "Send Link"? 

    1. First, check your spam-box, the email will probably be there.
    2. If the email isn't there, go back to your Edpuzzle account settings by clicking here: www.edpuzzle.com/profile?tab=settings
    3. Update the email address associated with your account for a different one where you can receive emails.
    4. Click on the blue "Send Link" button. You should receive an email to your inbox within 5 minutes.
    5. Click on the "Verify your email" button
    6. Open the email, click on the "Verify your email" button, and you'll be all set!

     

    Please note that if you update your email address, the new one will be the one you will have to use to log into Edpuzzle going forward.

    Also, please note that updating your email address won't affect the sync with Google Classroom.

     

    Finally, here's more information in case you would like to know more about why we ask you to verify your email address:

    1. Verifying your identity
    2. To recover your account in case you lose access to it.
    3. To contact customer support regarding changes to your account.
    4. Mandatory element for parental consent to be valid.
    5. We want to make sure that no one has used your email address for impersonation.

     

Creating Video Lessons

  • How Do I Search For Videos?

    There are a number of ways to find a video for your next lesson on Edpuzzle. Just click the Content tab to get started, and select a section to search from the menu on the left side of the screen.

     

    My Content

    This is the default section. Here, you can search through videos you already have stored in your account.

    To find new content, click the blue “Add Content” button and select “Create a Video”, OR choose a popular channel to search on the left-side menu:

     

    Curriculum

    1. Edpuzzle’s Curriculum is a curated collection of thousands of ready-to-use assignments, organized by subject and unit. It's a huge time saver and a great jumping off point since you can always modify the questions in Curriculum videos after you’ve copied them to your Content.
    2. Choose either “Elementary School”, “Middle School”, or “High School” and navigate through the folders to find great lessons for your students!

     

      My School

    1. This is where you can view and copy lessons that other teachers at your school have used. The My School channel is like a video-library for your school.
    2. To see content from teachers registered on Edpuzzle outside your department, click the teacher counter (“__ teachers on Edpuzzle") and select another department.

     

      Edpuzzle channel

    1. The Edpuzzle Channel will show you video lessons that other teachers have created. You can always edit them to make them more relevant to what you're teaching!
    2. Type your keywords into the search bar, and Edpuzzle will display the top results. Not finding what you're looking for? Feel free to get more specific with your search words!

     

      Other Popular Channels (YouTube, Khan Academy, etc.)

    1. Search videos from YouTube, Khan, National Geographic, and other channels. None of the videos you find on these channels will have questions added to them by other teachers.

     

    Finding videos directly in Youtube

    You don’t have to search the YouTube channel to find your favorite YouTube videos to use as Edpuzzle lessons. Just copy the URL of a video on YouTube, and paste it into the Edpuzzle or YouTube channels to start editing.

     

    If you're browsing YouTube and come across a video you'd like to share with your students, you'll definitely want to install the Edpuzzle YouTube extension for Google Chrome so that you can quickly and easily bring the video to your Edpuzzle library directly from YouTube.

    Check out our article on what to do once you've found your video: https://support.edpuzzle.com/hc/en-us/articles/360007501731

     

  • I've found a video, what do I do now?

    Now that you’ve found a video, there are three things you can do: edit the video, watch the video, or copy the video. You can choose any of these by hovering over the video and clicking on the icon that you want.

     

    1. Edit the video

    Clicking the pencil icon will allow you to edit the video and customize it for your students. You can shorten the length of a video, add questions, add audio notes, add an audio track, or change the title!

     

    Editing the video automatically saves it to your content and takes you directly to where you can customize it.

     

    2. Watch the video

    Clicking the eye icon will allow you to preview the video, you can check whether it would be a great video for your students.

     

    3. Copy the video

    Clicking the paper icon will allow you to copy the video to your content. The video will be automatically saved to your content. This allows you to edit it at a later date and gives you the opportunity to continue searching for videos. 

    So, once you’ve found a video, you can edit, view or copy it!

    If you'd like to learn more about what type of questions you can add, read this article: https://support.edpuzzle.com/hc/en-us/articles/360007501671-What-type-of-questions-can-I-add

     

     

  • How do I trim a video?

    Found the perfect video but only need to use part of it? Then trim it with Edpuzzle! You can use the crop feature in the editing section to include only what you need for your lessons and assignments.

     

     To trim a video, follow the instructions below:

    1. Once on the editing page for a video, click the button with a scissors icon, in the top bar
    2. Next, move your cursor to the video timeline underneath the video
    3. Drag each red tab to choose which section of the video you want to show

    Now you can trim videos into lessons like a pro! 

    TIP: We recommend shorter video-lessons for your students to stay engaged and focused. Multiple small assignments can be more palatable than a single larger one.

    Now that you have your video lesson at the perfect length, check out the article below to learn what questions you can add to engage your students: https://support.edpuzzle.com/hc/en-us/articles/360007501671-What-type-of-questions-can-I-add

     

  • What type of questions can I add?

    Edpuzzle allows you to customize your lessons to fit your class by letting you create your own quiz questions and comments. You can add:

     

    1. Open-ended questions

    Great if you want your students to have space to give a free response. These are not automatically graded since each student answer will differ.

     

    2. Multiple choice

    Here you can select which answers are correct and incorrect. Test your student's understanding with all kinds of question formats, like true/false, single answer, multiple answers, and more. These are automatically graded.

     

    3. Comments

    This is your tool for letting your students know anything you need them to know about their video. Add context, give instructions, or add anything else you'd like them to know.

     

    If you'd like to add rich text, embed images, or other engaging media to your questions, check out this article: https://support.edpuzzle.com/hc/en-us/articles/360009934172

  • How do I add questions to my video?

     

    If you'd like to embed a question in your video, click the Content tab at the top right of the page and hover your cursor over the video you'd like to use. Click the pencil icon to open up the editor, then follow these easy steps:

     

    1. Click on the "Quizzes" button at the top of the editor 
    2. Using the 'timeline' below the video, find the spot in the video where you'd like to pause for a question and click the green Question Mark in the box below the timeline. 
    3. The question editor will appear to the right of the video.
    4. You can enter:
    5. Open-Ended Questions
    6. Multiple Choice Questions
    7. Comments

    To add a second question at the same point in the video, click the "+" icon at the top-right of the question editor (next to where it says "1 of 1")

     

    After you've added your question(s), you can click the Play button to confirm that they appear in the video at the right spot. If the timing is wrong, you can drag the question box along the timeline to the left or right until it's perfectly timed!

    To learn how to grade those questions once your students have watched the lesson, please check out this article (https://support.edpuzzle.com/hc/en-us/articles/360007261192-View-Students-Progress-and-Grade-Questions).

     

  • Can I embed formulas, images, links, or pdf's, to my questions and comments?

    A great way to enhance your questions and comments is by adding pictures, websites, documents, and even formulas to your video-lesson! To enhance your questions and comments, click on the "Quizzes" icon on far right after you've trimmed your video.

    You can do this by clicking on the corresponding icon when adding a question or comment. When adding a question, you can also:

    1. Embed links
    2. Insert images
    3. Make formulas
    4. Add rich text

     

    Embed Links

    You can include a link to another website like Google Drive or a relevant article. To do so, follow these steps: 

    1. Add a new question by clicking at the time-stamp that you want the question to appear
    2. Choose whether you want to add an open ended question, multiple choice question or comment
    3. Above the typing area, click the “link” icon
    4. Next, type/paste in the URL for the website you want to share, and what text you want to be shown
    5. Click “OK” and you’ll be returned to editing the question/comment

    Great, now you can embed a link in your question/comment to enhance the material.

     

    Insert Images

    You can insert a picture in a question or comment by uploading it from your computer or using a website URL. To do this, here are the steps:

    1. Above the typing area of your question or comment, click the “image” icon
    2. You can choose whether you upload a picture from your computer or type/paste in a URL  
    3. Next, you can choose the title and size of the picture
    4. Click “OK” and you’ll be returned to editing the question/comment

    Yay, now you can add pictures to further engage your students!

     

    Make Formulas

    You can make a formula in a question or comment using the CodeCogs equation editor. To embed a formula, follow these steps:

    1. Above the typing area of your question or comment, click the “fx” icon
    2. Use the math symbol buttons to type your formula
    3. Click “OK” and you’ll be returned to editing the question/comment

     Awesome, now you can embed formulas, ideal for math lessons!

     

    Add Rich Text

    You can add rich text to a question or comment: bold, underline, italicize. This is a great way to emphasize certain parts of the text. To do this, follow these steps:

    1. Above the typing area of your question or comment, click to add bold, italics, or underline
    2. Type what you want in that format
    3. Click the corresponding icon again to reset to normal text.

    Now you can add rich text!

    If you'd like to learn more about how to add questions, check out this article: https://support.edpuzzle.com/hc/en-us/articles/360009934152

     

See all 17 articles

Assigning Video Lessons

  • How To Assign A Video Lesson

    You can either assign each video individually, or assign a class multiple edited videos together.

     

    Assigning videos individually

    Once you have edited your video lesson, you can assign it to a class directly.

     

    1. Click  “Finish” on the top right hand corner of your video
    2. Select the classes you want to assign the video to
    3. Add a due date and prevent skipping as desired
    4. Click “Assign”

     

    If you would like to assign the video later, click "Later" after clicking on "Finish". Your lesson will be saved for when you'd like to continue editing or it's ready to be assigned.

     

    Assigning a set of videos

    You are also able to select several videos from the ones that you have already edited and saved, and assign them  to the same class. To do this:

     

              1.  Click on "Content" on the top bar

              2. Select the videos you want to assign

              3. Click assign, at the bottom of the screen

              4. Select the classes you want to assign the videos to

              5. Add a due date and prevent skipping as

                  desired

              6. Click "Assign"

     

    With this, you are able to assign multiple videos to multiple classes at the same time.

    Here's an article explaining how to assign a start and due date for your students: https://support.edpuzzle.com/hc/en-us/articles/360007501971

     

     

  • How do I assign a start date and a due date?

    You can set a start and due date for your students when assigning them the video or after the video is assigned.

     

    To set a start and due date while assigning a video right after editing:

    1. Go to the video you'll be assigning
    2. Click "Set due date"
    3. Select the start date and end date, and click save
    4. Click “Assign”

     

    To set a start and due date after assigning a video:

    1. Click on My Classes
    2. Select your class on the left panel on the homepage
    3. Click "No due date" to see the classes without an assigned start and due date
    4. Click on the assignment you want to add a start or due date to
    5. Click "Change"
    6. Select the start date and end dates, then click "Change dates"

    If you'd like to assign to multiple classes, check out this article: https://support.edpuzzle.com/hc/en-us/articles/360007501951

     

     

  • Can I Assign To Multiple Classes

    Yes, you may assign the same video to multiple classes. When you are on the assign page, click on the classes you want to assign the video to, and click “Assign”, and all the checked classes will be assigned the video.

     

    When you assign an Edpuzzle lesson to multiple classes, you will have a different assignment URLs to share with each class. If you share a link from the wrong classroom to a student, they could get added to that class instead of their own.

     

    To find the correct URL for each class that you shared the video with: 

    1. Go to the My Classes tab and select a class
    2. Click on your assignment, and select Share assignment
    3. This will give you the URL for that specific class's assignment
    4. Do the same thing with each of your classes to find their unique link 

    If you want to re-assign an already-assigned video to the same class, you will need to copy the video, make the changes you'd like, and then you can assign it again.

    If you've accidentally assigned a video that needs to changed, check out this article on how to make the fix: https://support.edpuzzle.com/hc/en-us/articles/360007501911

     

  • Edit an assigned video-lesson

    In Edpuzzle, you cannot edit a video that has already been assigned.

    Instead you can create a copy of that video and then edit it by using the following steps:

    1. Go to Content, then the My Content tab
    2. Hover over the video you want to copy and click the copy icon
    3. Click the edit icon on the copied video
    4. Edit the video, then click "Finish"
    5. Assign it again to the class
    6. Go to Content, select the original video and delete it (unless you would like to keep both) 

    Please be aware that by deleting a previous video, all student data associated with that video will be deleted as well for privacy reasons.

     

  • How To Share My Assignments On Google Classroom

    Sharing assignments is easy if you use Google Classroom and have integrated your classes into Edpuzzle. 

    To post assignments directly to Google Classroom from Edpuzzle: 

    1. Go to your Google Classroom connected class in Edpuzzle
    2. Click the assignment you wish to post to Google Classroom
    3. Go to the right hand side of the assignment's page and click Post on Google Classroom
    4. You'll be taken to Google Classroom where you can create the post as a new assignment
    5. Once you've finalized your post, your assignment will now be available directly in Google Classroom!

    If you've accidentally assigned a video that needs to changed, check out this article on how to make the fix: https://support.edpuzzle.com/hc/en-us/articles/360007501911

     

Managing My Classes & Students

  • How do I remove a student from a class?

    If you need to delete a student from your Edpuzzle class, you'll want to follow these steps:

    1. Click the “My Classes” tab in the top right corner.
    2. Select the class that the extra student is in.
    3. Select the “Class students” tab.
    4. Choose the student account you would like to remove by checking the box next to their name. You can check multiple boxes at once if necessary.
    5. Click the “Remove from class” option that appears below.
    6. Confirm your removal(s) and you’re done!

     

    Removing students is helpful if they have created an extra account by mistake. However, doing so will delete that student's data from that class.

     

  • How can I sort my students?

    In your class roster, students are automatically sorted alphabetically by last name, from A-Z.

    When you are viewing student data from an assignment, you can sort by any of the listed headings:

    1. Alphabetically by student name
    2. How much of the video they’ve watched
    3. Grade received
    4. Date last seen on Edpuzzle
    5. Whether they’ve turned in the assignment

     

    Click on your desired heading to sort, and click again to flip the order.

     

  • How do I change student passwords and names?

    If one of your students has forgotten their password, or if you need to change their name in Edpuzzle, you can make these changes easily! Here’s how:

     

    Reset password

    1. Click the “My Classes” tab in the top right corner.
    2. Select the class that the student is in.
    3. Select the “Students” tab.
    4. For the student account you want to edit, click the ellipsis button (...) to the right of their name.
    5. From the drop-down menu, select “Reset Password”.
    6. A pop-up window will appear, allowing you to enter their new password. Save the changes and you’re all set!

     

    Change name

    1. Click the “My Classes” tab in the top right corner.
    2. Select the class that this student is in.
    3. Select the “Students” tab.
    4. For the student account you want to edit, click the ellipsis button (...) to the right of their name.
    5. From the drop-down menu, select “Edit Name”.
    6. A pop-up window will appear, allowing you to change their first and last name. Save the changes and you’re all set!

     

  • How do I delete, lock, or edit a class?

    After you've created your class, you'll have several options to manage it. This article will show you how to delete, lock, and edit your classes.

    Delete a class

    If you’d like to delete a class when you’re starting a new semester or when you no longer need it, you can follow the steps below. However, once you delete a class, the class data will be lost.

    1. Click the “My Classes” tab in the top right corner.
    2. Select the class you would like to delete.
    3. Click the “Class options” button on the right side of your class, and a drop-down menu will appear. {screenshot 01}
    4. Click the “Delete class” option.
    5. Confirm the deletion and you’re good to go!

    Lock a class

    To get better control of your class, you can lock it to prevent other students from joining it, even if they have the class code. This will lock access so that no new students can add themselves and re-take assignments. Here’s how:

    1. Click the “My Classes” tab in the top right corner.
    2. Select the class you would like to lock.
    3. Select the “Class students” tab.
    4. Click the “Lock classroom” button on the right side of the page. {screenshot 02}

    Edit a class

    Once you’ve created your class, you can still edit the class name. Follow these instructions:

    1. Click the “My Classes” tab in the top right corner.
    2. Select the class you would like to edit.
    3. Click the “Class options” button on the right side of the class, and a drop-down menu will appear. {screenshot 03}
    4. Click the “Edit class name” button.
    5. Type in the new title of your class.

  • How to move a student to another classroom?

    If you’d like to re-organize your students between your classes, you’ll need to remove them from one class and invite them to the other. However, this will lose the students' progress from their original class.

    Follow these steps: 

    1. Click the “My Classes” tab in the top right corner
    2. Select the class of the student you'd like to move
    3. Select “Class students”
    4. Remove the student from the class
    5. Navigate to the new class. Click the blue “Invite students” button on the right side of the page. {screenshot}
    6. Give the new class code or link to the student you want to add to that class.

     

    This can be done to multiple student accounts at once, by checking more than one name and sending the class code to as many students as you need to. Once the students have joined the new class, you’ve successfully transferred them from one class to another!

     

  • How do I create a new class?

    There are two ways you can create a new Edpuzzle class: directly from My Classes, or after editing a video lesson.

     

    Create a new class from “My Classes”

    1. Click the “My Classes” tab in the top right corner.
    2. If this is your first class, you will be prompted to click the “Create a new class” button. Otherwise, click the “Add new class” button on the left sidebar.
    3. Set a name for your class.
    4. Press “Add class”.

     

    Create a new class after editing your video

    1. Once you’re done editing your video, click the blue “Finish” button at the top right corner of the page. A pop-up window will appear.
    2. Select the “Add class” option.
    3. Set a name for your class.
    4. Click the check mark. Your new class will be created, and the video lesson will be assigned.

     

    Your new class is now ready to go!

     

    If you'd like to learn about how to add students to your class, check out this article: https://support.edpuzzle.com/hc/en-us/articles/360007502091-How-do-I-invite-new-students-

See all 10 articles

Managing My Students' Progress

  • Check the progress of your students in real-time

    It's easy to see the live progress of your students on the video assignment page, follow these steps:

    1. Click on the "My Classes" tab
    2. Go to the class where the assignment you'd like to track is located
    3. Select the assignment you're interested in tracking
    4. Now you can look at the bars underneath "Watched" to see the students' progress - the page refreshes automatically
    5. You can also see monitor when students answer the questions by looking under the "Grade" heading

    Great, now you can see students' live progress on an assignment page.

  • How can I download or export my students' grades?

    To download class data for a specific assignment, follow these steps:

    1. Click on the “My Classes” tab
    2. Find the class with the assignment you’re interested in
    3. Click the entry for the assignment that you want to check
    4. Click “Export results” on the right underneath “Prevent Skipping”
    5. The student data for that assignment will be downloaded as a CSV file to your computer

     

    To download all of your students' grades for one class across a range of assignments, take a look at this article about our Gradebook: https://support.edpuzzle.com/hc/en-us/articles/360007502591-Gradebook-Students-progress-across-different-videos 

    Awesome -- you can do this for any assignment that has been released to your students!

     

  • How to Reset Assignment for a Student

    Resetting an assignment for an individual student is useful if you want a student to have another go, or they have had time to review the material. 

    Here's how to reset an assignment:

    1. Click on the My Classes tab
    2. Select the class where the assignment is
    3. Click on the assignment
    4. Reset the assignment for an individual student by clicking the "..." next to their name
    5. Then click "Reset answers"

    Great, now you can reset a student's assignment on the assignment page!  

    If you'd like to reset an assignment for the entire class, then check out this article: https://support.edpuzzle.com/hc/en-us/articles/360012373471

     

  • How to Reset an Entire Assignment

    Resetting an entire assignment for the whole class is useful if you are reviewing material at the end of the year in preparation for a test.

    Here's how to reset an assignment:

    1. Click on the My Classes tab
    2. Select the class where the assignment is
    3. Click on the assignment
    4. Reset the assignment for the whole class by choosing "Reset all answers" (one of the options on the right) 

    Great, now you can reset an assignment for the whole class on the assignment page! 

    If you'd rather reset an assignment for an individual student, check out this article: https://support.edpuzzle.com/hc/en-us/articles/360012373491

  • How can I download or export my students' grades?

    To download class data for a specific assignment, follow these steps:

    1. Click on the “My Classes” tab
    2. Find the class with the assignment you’re interested in
    3. Click the entry for the assignment that you want to check
    4. Click “Export results” on the right underneath “Prevent Skipping”
    5. The student data for that assignment will be downloaded as a CSV file to your computer

     

    To download all of your students' grades for one class across a range of assignments, take a look at “Gradebook: Students’ progress across different videos”. https://support.edpuzzle.com/hc/en-us/articles/360007502591-Gradebook-Students-progress-across-different-videos

     

    Awesome, you can do this for any assignment that has been released to your students.

     

  • Delete an assignment

    You can delete an assignment, but remember that doing so will also delete any student data recorded about that assignment.

    If you are certain that you want to delete an assignment, follow these steps:

    1. Click on the “My Classes” tab
    2. Find the class with the assignment you want to delete
    3. Click the entry for the assignment that you want to delete
    4. Click “Delete assignment” on the right underneath “Prevent Skipping”

     Note: this will only remove the assignment, the video will still be available in the “My Content” tab.

     

See all 11 articles

Managing My Content

  • Can I upload my own videos?

    Absolutely! To upload your own videos, go to the My Content page and follow these steps:

    1. Click on the blue Add Content button. [Wide add content.png]
    2. Select Upload a Video from the drop down menu. [Upload a video.png]
    3. From here you can either drag the video file into the dotted line box, or choose a video file from your computer by clicking Choose a file… [Choose video]
    4. Once you've selected your file it will automatically start uploading and appear in My Content under the Content tab.

     Many video formats are supported including AVI, MOV and MP4. All uploaded files must be under 1 GB in size.

     

    Note: Content you upload must not infringe on the Digital Millenium Copyright Act: 

    Edpuzzle reserves the right to identify and terminate Users who violate this law.

    You can find our Terms of Service here: https://edpuzzle.com/terms

     

     

  • How to sort my content / videos?

    Now that you’ve found some great content, you might want to start organizing! We have a great folders feature to keep things neat - check out this article for instructions: [https://support.edpuzzle.com/hc/en-us/articles/360007746071-How-can-I-organize-my-videos-in-My-Content]

    You can also sort your My Content videos by:

    1. Name of the video (sorted alphabetically)
    2. Date of creation (with most recent videos on top)
    3. Duration of video (with shortest videos on top)

     

    You can choose one of these options from the drop-down menu on the upper-right side of the page. Choosing a sort option will organize both your folders and your videos by that method.

     

  • How can I organize my videos in My Content

    Your Content section may get a bit crowded, but it’s easy to organize your lessons, or remove content to make room for more. Below we have helpful tips on how to keep your content organized and easy-to-navigate.

     

    Folders

    To create a folder, click the Content tab up top and then click the blue Add Content button. Select the New Folder option. Enter the title of the folder you’re creating, and a short description. 

     

    Moving lessons into a folder

    In the My Content section you can move multiple videos into a folder at once. Simply click the white checkbox on each video you want to move, scroll to the bottom of the page and click the blue Move to folder button. A pop-up menu will allow you to select an existing folder or create a new one. Once you've selected a folder, click Move. Voila! Your videos are now beautifully organized.

     

     

  • How do I delete video lessons in My Content

    To delete video lessons from My Content that you do not plan to use…

     

    1. Click the Content tab at the top of the screen.
    2. Navigate to the My Content section from the left menu.
    3. There is a checkbox under each video. Select one video, or many, and a list of actions will appear at the bottom of the screen:
    4. Delete will open a new panel, where you’ll be asked if you really want to delete the selected video(s).

     

    Alternatively, to remove videos one at a time, just view the video by hovering over it with your mouse and clicking the View icon, and click the Delete button below the video.

     

     

  • How can I manage storage space?

    If you have copied or uploaded more videos into your My Content section than your plan allows for, you’ll see that the most recently added lessons are marked as “Unavailable”. This means that they cannot be assigned to your classes.

    If there are no other teachers in your network that you can refer to Edpuzzle to unlock extra space, you might consider deleting content so that you can assign your unavailable lessons. Deleting lessons automatically makes your unavailable content useable.

    First prioritize removing content that you don’t use. Then remove lessons that have already been assigned to your students. Please note that once you've deleted an assigned lesson from My Content your students will still be able to see it as part of their class. but you won't be able to copy it back to your My Content section in order to re-assign it to another class. Be sure that it's been assigned to all relevant classes before deleting.

  • I've used all my storage space. How can I get more?

    If you've used your maximum amount of storage space and would like more room, we'd love to show you how! Your storage maximum is flexible, meaning you can permanently increase your original 20 video limit through referrals or upgrading to a Pro plan.

     

    Check out the two options below for how to increase your storage limit: 

    1. Refer your colleagues to Edpuzzle! Are you enjoying Edpuzzle? Share the love! For every referral that creates and verifies an Edpuzzle account, both of you will receive space for 3 more videos or student projects! You can invite them here: https://edpuzzle.com/profile?tab=plan
    2. Talk to your school about going Pro! There are probably more teachers than you think using Edpuzzle in your school. When your school gets a Pro license, your admins gain access to curated curriculum for PD and student certifications, your school gets dedicated support, training, and coaching, and all the teachers receive unlimited storage space! Share this page with your supervisor so that they can check out our low-cost licensing options and apply to become Pro: https://edpuzzle.com/pricing?plan=premium 

     

    If you are not able to share Edpuzzle or get your school to subscribe to Pro, you can always delete content you're not using to free up some space. If that's not an option either, you might consider getting an individual Pro Teacher license to enjoy unlimited storage space.

     

    Promo Codes

    Occasionally, Edpuzzle may extend unique promotional codes for events or special circumstances. You’ll be able to enter a promo code if you’re registered at a non-Premium School.

     

    To use your promo code, click here OR:

    1. Click your Profile Menu (the icon in the upper-right corner while logged in),
    2. Click your name
    3. Select “Plan”
    4. Scroll to the bottom to find the Promo Code field
    5. Enter your code

     

    Edpuzzle Pro is unlimited lesson storage. If your school is ready, Request pricing for Edpuzzle Pro plans. Our Pro School team will get in touch and be happy to help you along the way.

     

Account Settings

  • How do I delete my account?

    We're sorry to see you go!

    To delete your account:

        1. Click the profile icon in the top right hand corner.

        2. Click on your name.

        3. Click the Settings tab.

        4. Scroll down and click Delete account.

        5. Read and check all the boxes, then click Delete account.

     

    Note: When you delete your account, due to our privacy policy, all of your classes, assignments and student progress data will be permanently deleted. We will not be able to recover any of this data after it is deleted.

  • I forgot my password

    If you are a teacher and you’ve forgotten your password, click the Forgot your password? option at the bottom of the login screen.      

     

    You will be asked to enter your Edpuzzle email and you’ll be sent instructions to reset your password.

    1. If you don’t receive a reset email in your inbox, be sure to check your spam folder.
    2. If you still can’t find it, it’s possible that you did not supply the same email address that you used to sign up for Edpuzzle or that the email address you used is unable to receive messages from outside your network.
    3. If you can't remember which email you used to sign up, check your email histories to see which account has received Edpuzzle emails in the past.

     

  • Change School

    If you’ve signed up for the wrong school or you’ve moved to another school, you can easily change your school settings in your profile. 

    If you know you’ll be moving schools, please change your school in Edpuzzle as soon as possible! If your old school disables your email address and you’re not able to log in we will not be able to recover your account.

     

    To change your school:

              1. Click the profile icon in the top right-hand corner.

              2. Click on your name to access your profile.

              3. Click the School tab.

              4. Click the Change school button found next to your current school name.

              5. A pop-up menu will appear - read and check off each point listed, then click I Agree.

              6. Select your new school and subject, and click Join school. 

    You can only switch schools once every 6 months. Once you’ve changed schools you will see a message with the date when you will be able to change schools again.

    Note: Changing your school will delete all of your classes and assignments, but not your content. This is done to protect student privacy. You can read more about our privacy policy here:(https://edpuzzle.com/privacy#overview).

     

     

  • Log out

    To log out of Edpuzzle, you should click on your profile icon at the top right corner, then click “Logout” 

    Alternatively, you can go to www.edpuzzle.com/logout

     

     

  • How to connect my Google Classroom account with my Edpuzzle account

    You can connect your Edpuzzle account to your Google account and Google Classroom in two ways:

     

    Connecting Your Google Account when Signing Up

    1. From the homepage, click Sign up while logged into your Google account
    2. Select "I am a Teacher" or "I am a Student" accordingly
    3. Click the Google login button and select your Google account when prompted
    4. Now your new account is automatically connected to Google! You can also use the Google login button for added privacy and security.

     

    Connecting Your Google Account from Settings

    1. Log in to your Edpuzzle account with your email and password
    2. Click the circle icon in the top right corner and click on your name from the drop down menu
    3. Go to Settings and scroll down to the section labeled "Connected accounts"
    4. Click "Connect" and select the same Google Apps email you use for your Google Classroom

     

    With Google and Google Classroom integration, you can:

     Tip: Your account email and your Google Connected email can be different!

     

     

  • How do I update my personal information or preferences?

    You are able to change your name, email, school, connected accounts, password and preferences on Edpuzzle by following the instructions below:

     

    Accessing profile page

    You can access your profile page by either directly going to www.edpuzzle.com/profile, or by navigating there from your teacher account:

        1. From anywhere on the site, click on your profile icon found at the top right-hand corner of the screen.

        2. Click on your name.

     

    Changing your Name

         1. From the profile page, type in your new name where your current name appears.

         2. Click Save.

     

    Changing your Email

         1. On the profile page, click on Settings.

         2. Under My Account, type in your new email.

         3. Click Save changes.

         4.  Verify your email.

     

    Changing your Password

         1. On the profile page, click Settings.

         2. Under my account, click Change password.

         3. Type in your current and new password.

         4. Click Change password.

         5. Click Save changes.

     

    Connecting to a new Google account

        1. From the profile page, click Settings.

        2. Under Connected accounts, click Disconnect.

        3. Connect a new account.

     

    Changing Contact preferences

    You are able to subscribe to or remove yourself from our email list by changing your contact preferences. You can change your preferences anytime by following these steps: 

         1. From the profile page, click on Settings.

         2. Under Contact Preferences, select your email preferences.

         3. Click Save changes.

     

    If you have any questions about your data privacy, you can also send us an email at privacy@edpuzzzle.com

     

Tips and Tricks

  • I am a teacher and I want to join a classroom as a student

    Unfortunately, it is not possible to join a class from a teacher account.

    However, you can still join another teacher’s classroom by creating your own student account. You can even use the same email address that you use for your teacher account!

    To learn how to join as a student, check out this article:https://support.edpuzzle.com/hc/en-us/articles/360007544272-I-m-a-teacher-can-I-create-a-student-account

    If you do join a class as a student, keep in mind that you won’t be able to share the assignments from the class with your own students.

    If you’re using Edpuzzle to create a certification for other teachers, check out: https://support.edpuzzle.com/hc/en-us/articles/360012143912-Edpuzzle-Coach-Program-Edpuzzle-Certification-Program-

  • How can I use Edpuzzle with my High School Students

    Edpuzzle can help you teach your High School students even more effectively! Using interactive video lessons benefits you and your students because:

     

              1. Videos are a great way for students to review for exams.

              2. Open-ended questions after videos give you an understanding of what confuses students.

              3. Sharing student progress or great responses boosts self-esteem and engages teenagers.

     

    However, not all students may have access to technology. You can work around this problem by:

                  1. Encouraging your students to use smartphones to watch videos.

                  2. Creating rotation stations where students can watch videos, even if you have a limited number of devices.

                  3. Helping students watch videos in the library for 10 minutes before or after class.

     

    You can watch our video with tips for working with High School students here: (https://youtu.be/541usWghqAM)

     

     

  • Flip your classroom

    The "Flipped Classroom" basically consists on assigning your students video-lessons to watch at home, and using classroom time for more meaningful activities. The students learn the basic concepts of the topic at home, and at their own pace, through videos. This gives the teacher more time in the classroom to work on other activities that will reinforce the students' understanding of the topic. Edpuzzle makes the flipped classroom work. How?

     

    Math or Science 

    Math and science are usually taught in two parts: theory and practice. Many teachers complain that the curriculum is so broad that they spend most of their time covering the theory and never have enough time to incorporate problem solving or projects to consolidate the learning. Here are a few ways that videos can help:

     

    1. Assign videos about basic theory. We've created tons of videos covering basic theories in all subjects. You can find them in Curriculum. Assign one of these pre-prepared lessons to watch at home and use class time to solve misunderstandings or push the students to learn key concepts in more depth. Students can watch as many times as they need to, so there's no need to use class time on explaining the concept.
    2. Use videos to show how to solve problems. Assign a video explaining the basic process to solve a problem, giving your students the chance to practice before coming to class. You can then use class time on a more challenging version of the same problem.
    3. Engage your students with videos. Share documentaries, lab experiments, or other experiences recorded on video that will surprise the student. Collect the questions/reactions/opinions they may have while watching the video and use that data to drive your time in the classroom.
    4. Share class rules via video. Usually teachers spend a lot of time explaining and repeating class rules (behavior, lab security). Record a video and embed questions to check for understanding. You can use the same video every year, saving you time.

     

    Languages

    Teaching a language is a huge challenge: writing, reading, speaking, and listening. Mastering all of them in a limited amount of time is almost impossible. However, video-lessons and the flipped classroom will make your life much easier. Here's how:

     

    1. Check for listening comprehension. Forget about the cassettes, you can use any video available on YouTube and embed questions to check for understanding. Include open-ended questions to work on writing skills, or multiple choice for vocabulary checks.
    2. Start a debate. Share an interesting topic using a video from YouTube. You can embed an open-ended question asking for their point of view and use those responses to start a debate in class.
    3. Use videos to simulate travel. It is hard to put the students in a real environment where they can practice the language. For that reason, it can be interesting to use videos to show them different pronunciations or explore different cultures.
    4. Share new grammar and vocabulary. There are thousands of videos that cover grammar rules or vocabulary lists. Use Edpuzzle to let the students learn these concepts at home and use the time in the classroom for practice.

     

    Social Studies

    Social Studies standards are constantly changing and are so broad that it's hard to cover all the necessary curriculum with a limited amount of time. Besides, it is hard to be an expert in every area. Use Edpuzzle to:

     

    1. Bring in the experts. There are many experts doing TED talks on different Social Studies topics. It is a great idea to assign these videos to watch at home and ask the students for their point of views or to summarize the content. Use class time to develop key ideas or solve misunderstandings.
    2. Bring books to life. Use videos to enhance the content students read. Reinforce topics they've just learned or build on that topic using digital content. There are great resources already available, you can embed a few questions to check for understanding, and you can use class time to discuss and share.
    3. Turn your slides into videos. There are many online tools that enable you to quickly record slide presentations and upload them to Edpuzzle. Your lecture is now homework, and you can use the time saved in the classroom to work on misunderstandings, questions, or projects.
    4. Free tutor for your students. There are excellent video resources on Edpuzzle that are free to use. One click and you can utilize fantastic videos from Crash Course or Khan Academy to give your students an alternative way of learning the concepts covered in class or reinforce particular topics. With Edpuzzle, you can hold your students accountable and easily identify their misunderstandings.

     

    Special Education

    Students in Special Education usually require special attention. However, it is hard to cover the curriculum and provide extra 1:1 time with the students. Here are some ways Edpuzzle can help:

     

    1. Create learning stations. We recommend putting together 2 or 3 stations and rotating your students between them. For your video station, equip your students with headphones, and have one or more videos ready. By using headphones and visual resources like videos, the students enhance their focus and retention of information. The following stations can have worksheets, hands-on projects, or involve one-on-one time with the teacher. That will give you extra time to provide individual attention to your students.
    2. Discuss behaviors. Many Special Education teachers spend a lot of time explaining how to behave socially in different situations. It may be hard for your students to visualize that specific situation or the context. Using video-lessons can provide a visual example of a particular social situation.

     

    Other 

    Almost every subject can take advantage of Edpuzzle and the power of videos. You can also use Edpuzzle for:

     

    1. Substitute teachers. If you are sick or traveling and you want your students to keep learning even if you are not there, you can assign a few video lessons to complete while the substitute teacher is there. You can hold them accountable, read their responses, and continue with no interruption when you get back.
    2. Creating an in-class flipped classroom. If some students do not have access to internet at home, or you want them to take advantage of the laptops/tablets available in the classroom, we strongly recommend this alternative. The in-class flipped classroom is a rotation station model where one of the stations has the Edpuzzle video-lessons. Every 15-20min (2-3 videos) the students will move to the next station. You can have different stations where the students learn the same concept using different approaches: peer-to-peer learning, writing/practice problems, teacher lecture, project based learning, or hands-on experiment.
    3. ASL. American Sign Language teachers love video-lessons because it's a visual resource to learn how to sign. Besides, the fact that you can embed questions ensures that the student understands the context of the conversation or the meaning of a specific sign. You can even assign the video to watch at home and see student progress and viewing history.
    4. Physical Education. Coaches and PE teachers love video-lessons and have been using them for many years to review techniques and strategy, and motivate their students. With Edpuzzle, you can finally hold these athletes and students accountable. You can use a video that explains the basic rules of a sport that you want to practice with your students, or you can assign a specific offensive play that you want to cover during the practice. There are endless options!
    5. Professional Development. Teachers are also students, however, when they have professional development they are usually tired or thinking about the million other things they have to work on. You can flip PD by assigning videos to watch at home and use the time of the PD to respond to questions or let the teachers work on how to implement new concepts in their classroom. You can supervise the work and brainstorm with them.
    6. Music. Videos are an excellent audio resource. Many music teachers use Edpuzzle to cover instruments or musicals. Depending on the level of your students you can assign videos to practice at home and use the class time to practice as a team.

     

    TIPS

    In a flipped classroom it is important to understand two things that we will explain more in depth:

    1. Students love YouTube, but learning from a video is a skill they need to develop.
    2. Change requires patience.

     

    Teach "how to learn" from a video-lesson 

    We strongly recommend explaining your objective in flipping the classroom to your students, their parents, other teachers, and your principal. If they understand the final goal, it will be easier to get them on board.

     

    During the first classes, you can assign videos to watch in the classroom. You can do it as a group or let the students learn individually. Identify and celebrate good learning behaviors before the video: pausing the video, rewatching certain parts of the video if you didn't understand them, how to sit in front of the laptop, and how to take notes.

    Then once the students have practiced a few times with the video and understand their expected behavior, we strongly recommend assigning one or two videos per week to watch at home. Measure the completion of the assignments and get feedback from the students on the length of the video, the difficulty of the questions, and the content of the lesson.

    After one or two units you will not want to go back to the traditional way of teaching!

     

    Change takes time

    Many teachers think that they have to flip all their lessons. That is not true. We recommend flipping one or two units the first year and working in a few more in the second.

     Having someone else in your department or school that wants to flip their class is also a great idea. Sharing content and best practices make the whole process much easier.

     Students might be reluctant at the beginning - they have to pay attention to the video and respond to questions, it's no longer an easy passive experience for them. However, in the long run, students will start to see the change in their understanding and grades. Don't give up, you will see the results!

     

  • How can I use Edpuzzle at the College level or Adult learners

     

    Edpuzzle can be used by professors to create and assign homework and make learning more engaging for their students. Here are some cases in which using Edpuzzle can be especially effective.

     

    Making concepts come alive

    Edpuzzle helps professors teach concepts where illustration and animation help students gain a much clearer understanding, especially in subjects such as engineering and medicine.

     

    Ensuring student accountability

    Many students miss lectures by choice or because of other commitments, and oftentimes professors post lectures online for their students to watch. With Edpuzzle, professors can ensure that their students are actually watching the lectures and not just skimming through their friends' notes.

     

    Freeing up class time for application

    By flipping their classroom with Edpuzzle, professors have more time during a lecture to conduct deeper exploration into the application of the content, instead of just covering the content.

    Edpuzzle can also be used for Adult Learners in continuing education. Any trainer can use Edpuzzle to create a video course that is more engaging and flexible compared to typical continuing education/career training, with the added ability to check whether the class has watched and understood the content.

    To create your own certification on Edpuzzle:

               1. Click on My Classes in the dashboard.

               2. Create a class for each module in your certification.

               3. Click on the first module, then invite your students.

               5. Go to the next module, click Invite students and get the class code.

               6. In the last video of the first module, put the class code as a comment.

     

    Now students in your class can only unlock the next class when they finish the previous class! 🙂

    Check out this video for a walkthrough: https://www.youtube.com/watch?v=VgDffvT6oiw

     

  • Edpuzzle Coach Program. Edpuzzle Certification Program.

    Edpuzzle is so easy to use that you can learn how to use Edpuzzle, through Edpuzzle. It's Edpuzzle Inception!

     

    We've created several classes, or Certifications, for teachers explaining how to use Edpuzzle. Certifications are broken down into several modules, each a playlist of video-lessons designed to help you learn about how to use the platform. There are three Certifications that cover Edpuzzle depending on your level of understanding on the platform.

    1. Level 1 - If you have never used Edpuzzle or you don't remember exactly how to use it, this certification is for you. We cover the basics of the platform: how to create a video-lesson, how to create a class and invite your students, and how to find and use the data collected in Edpuzzle. This Certification course is a great way to train new teachers on Edpuzzle.
    2. Level 2 - If you have used Edpuzzle a few times or you want to see what secret features you can use in Edpuzzle this certification is for you. We cover features for teachers wanting a little more, such as: how to organize content, how to collaborate, advanced features when you embed questions and letting the students create their own video lessons.
    3. Coach - The Coach Certification is ideal for teachers that want to help other teachers go from zero to hero. We cover everything from Level 1 and Level 2 so that you know every single detail about the platform, then delve into more detail on using and sharing Edpuzzle.

     

    Why should you do it?

    1. It's 100% self-paced, so you can watch the videos at home, while you are cooking dinner, on the bus, or even at lunch. You can complete one module each week, or all of them at once. You decide when to complete the certification.
    2. You will get a Linkedin certificate with the amount of time invested watching the lessons. Teachers usually use this official PDF to confirm PD hours.
    3. You will get an awesome Badge! You can collect them or use them to enhance your CV or email signature.
    4. You will be part of a community of teachers that love Edpuzzle as much as you! We share best practices, ideas, and opportunities.

     

  • PDF for Students: Register & Add Class

    Students must register for Edpuzzle accounts before they can add themselves to your class. When you send them your class code or link, they will be prompted to log in to their account, or sign up if they don't have one.

     

    Attached to this article is a PDF download that you can send to your students. It shows them exactly how to register for Edpuzzle accounts and add themselves to your class. Feel free to download and share with your students! 

     

See all 14 articles

Troubleshooting

  • I can't find my school

    If you can't find your school on Edpuzzle, you can always enter your school name into our database!

    Just type in your school name, and if no results come up, hit the "Add new school" option. You'll be prompted to enter the city that your school is in, and then you'll be all set! Your colleagues will easily be able to join this school so you can start collaborating.

  • How to enable microphone usage, I can't record my audio notes or voiceovers.

    In order to record audio for your video lesson, use of the microphone in your computer must be enabled. If you have the microphone blocked by default and need to enable it, follow the relevant link for the browser you use.

    Chrome: https://support.google.com/chrome/answer/2693767?hl=en

    Firefox: https://support.mozilla.org/en-US/questions/1168156

    Internet Explorer: https://content001.bet365.com.au/help/docs/FAQ/English/InternetExplorerFAQ.pdf

    Safari: https://support.apple.com/en-gb/guide/safari/websites-preferences-ibrwe2159f50/mac

    Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-camera-and-privacy

    If you're still having trouble enabling your microphone, contact support@edpuzzle.com and we'll do our best to help!

  • Playlist of videos. Merge two videos.

     

    Unfortunately this feature is not available on Edpuzzle at the moment. However, we have a suggestion!

     

    We recommend changing the title of the videos and adding indicators at the end like "Part 1 of 3", "Part 2 of 3", etc. In doing this, students will know how many videos they have to watch, and know which order to watch them in.

     

    Learn how to change the title of an assignment here: https://support.edpuzzle.com/hc/en-us/articles/360007543852-Can-I-title-my-video-

  • Multicrop

    Unfortunately, at the moment it's not possible to remove or move multiple sections of a video. Only the beginning and end of a video can be clipped.

    We know that "multicrop" is something that would be very useful, but our goal is to keep Edpuzzle as easy to use as possible, and this feature is quite complicated.

    For a temporary workaround, create multiple assignments from the same video and assign them individually. Your students will thank you for the shorter videos!

  • I selected specific correct answers on my multiple choice, but all my answers are appearing correct.

    We're sorry to hear that the multiple choice function isn't working for you! We suggest double checking that when creating the question the correct and incorrect answers were properly tagged with a green check mark or red "X". You can do so by following these steps:

     

    From the video edit page before assigning

    To double check this, once you have created your multiple choice question and written down the selection of answers, look through them one-by-one and see if the green check and red "X" match what you intended. Here's an example where the correct and incorrect answers were not assigned correctly, oops!

     

    Editing after adding the question and assigning the video

    To update a multiple choice question after it has been assigned, you'll need to delete the assignment and reassign the lesson after you make the edits. Here's an article that explains how to delete and reassign:https://support.edpuzzle.com/hc/en-us/articles/360007501911-Edit-an-assigned-video-lesson

     

    Hopefully the answers and grading match up now!

     

    If you've tried the steps above and are still seeing the issue, please reach out to us at support@edpuzzle.com.

     

     

  • Can I watch videos offline?

    Right now videos on Edpuzzle are not available without an internet connection. An internet connection is necessary so that teachers can see the progress of their students as they complete a video lesson. We track all the information on our servers so teachers can follow the activity of their students without any delay.

    We also monitor internet speed of the user to adjust video quality and ensure that users have the smoothest experience possible with their connection.

    We will explore the option of offline viewing in the future, but at the moment, be sure that students are connected to the internet when they complete their assignments :)

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Free vs Pro

  • What happens if I have a Pro teacher account and my school gets Pro School access?

    If you have a Pro Teacher account and your school gets Pro School access, all you have to do is to add your school's premium code to your account and your Pro Teacher subscription will be canceled right away. This way you will keep enjoying the same unlimited access but at no cost to you.

     

    Where can I find my school's upgrade code?

    Your school administrator has your school's upgrade code. If they haven't given it to you yet, ask for it! Please note that, for security reasons, we can't provide the code, only your administrator can supply it to you.

     

    Where do I enter my school's upgrade code?

    There are 2 ways to add your code and upgrade your account:

    1. Click on the icon located at the top right of the screen. A drop-down menu will show up. At the bottom of the menu, you will see an option that says Add upgrade code. Just click on it, add the code, and you'll be all set!
    2. If the option of Add upgrade code doesn't show up in the drop-down menu, then click on your name to go to your profile, select the School tab, and add the code in the Upgrade code section.

     

     

  • How can I convince my school to be Pro?

    Trying to get your school to go Pro? We've worked with hundreds of schools upgrading to Pro and what we've found is that your voice is the one that matters the most! 

    All you have to do is to chat with one of your supervisors and explain how Edpuzzle is helping you in class, and helping your students get better scores. If Edpuzzle is giving you great results, why not expand its use throughout the school?

    With Edpuzzle Pro School, not only will you and your colleagues win with unlimited video-storage space, but your school will benefit as well:

    • If your school wants to implement flipped and blended learning, a great way to start is by applying it to PDs and workshops. We have a ton of curriculum resources for Professional Development to make it much easier to get started. Use our pre-prepared online PD courses or use them as a template to build your own!

     

    • Quite often, schools and districts are required to certify students in topics like Digital Citizenship, Emotional Intelligence, or Personal Finance. We have created programs on these topics and more so that no one has to worry about building these important courses!

     

    • As you and your colleagues create your content in Edpuzzle, you are building a customized database of video-curriculum for your school. By getting your school set with Pro, you are opening up teacher collaboration and curriculum creation to make a database that anyone in your school can utilize.

     

    If you would like to chat with us before introducing Edpuzzle to one of your supervisors, just email us at support@edpuzzle.com and we'll be more than happy to help!

     

     

  • Why do I have unavailable content?

    When you reach your storage max, the extra videos you create will be greyed out and placed under the All my unavailable content section in My Content.

     You won't be able to assign these videos to your students unless you increase your storage space or free up some space. As you remove old videos from your account your unavailable videos will be added to your usable content, from oldest to newest.

    Learn here how to increase your storage space at no cost: https://support.edpuzzle.com/hc/en-us/articles/360007746191-How-can-I-increase-my-storage-space-

     

  • I have referred my colleagues to Edpuzzle, when will we get the storage space increase?

    Thanks for helping us spread the word!

    As soon as your colleague registers and verifies their account, both of you will receive space for 3 more lessons!

    If you haven't received the extra space yet it means that either:

    1. Your colleague hasn't registered yet
    2. Your colleague has registered but has not verified the account yet.

    Here's an article explaining how to verify an Edpuzzle teacher account so you can begin sharing: https://support.edpuzzle.com/hc/en-us/articles/360007746371-I-can-t-verify-my-account-I-can-t-find-my-verification-email

     

  • My school got a Pro School license, where do I add the upgrade code?

    There are 2 ways to add your code and upgrade your account:

    1. Click on the icon located in the top right of the screen. A drop down menu will show up. At the bottom of the menu, you will see an option that says Add upgrade code. Just click on it, add the code, and you'll be all set!
    2. If the option of Add upgrade code doesn't show up in the dropdown menu, then click on your name to go to your profile, select the School tab, and add the code in the Upgrade code section.

  • Where can I find my school's upgrade code?

    Your school administrator has your school's upgrade code. If they haven't given it to you yet, ask for it! Please note that, for security reasons, we can't provide the code, only your administrator can supply it to you.

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