• How do I delete my account?

    First of all, we're really going to miss you! We hope you'll be back someday soon. 

    To delete your account:

    1. Click the circular profile icon in the upper right-hand corner.
    2. Select your name from the menu that appears.
    3. Scroll down to the bottom of the page and click the "Delete account" button.
    4. Read and check all the boxes in the pop-up window, then click the "Delete account" button to confirm the deletion.

    Note: When you delete your account, due to our privacy policy, all of your classes, assignments, and student grades will be permanently deleted. We won't be able to recover any of this data after it's deleted.

  • I forgot my password.

    If you're a teacher and you’ve forgotten your password, click on "Forgot your password?" under the password field.

    Enter your Edpuzzle email and we'll send you instructions to reset your password.

    1. If you can't find the reset email in your inbox, make sure to check your spam folder.
    2. If you still can’t find it, it’s possible that you didn't give the same email address that you used to sign up for Edpuzzle or that the email address you used is unable to receive messages from outside your network.
    3. If you can't remember which email you used to sign up, check your email history to see which account received Edpuzzle emails in the past. 
  • How do I update my personal information or preferences?

    You can change your name, email, school, connected accounts, password and preferences on Edpuzzle by following the instructions below: 

    Accessing your profile page

    You can access your profile page by either going directly to www.edpuzzle.com/profile or by navigating there from your teacher account:

        1. From anywhere on the site, click on your circular profile icon found in the top right-hand corner of the screen.

        2. Click on your name.

    Changing your name

         1. From the profile page, type in your new name in the "Account" tab under "My information."

         2. Click "Save." 

    Changing your email

         1. On your profile page, click on the "Account" tab.

         2. Under "My account," type in your new email.

         3. Click "Save changes."

         4.  Verify your email.

    Changing your password

         1. On your profile page, click "Account."

         2. Under "My account," click "Change password."

         3. Type in your current password followed by your and new password.

         4. Click "Change password."

         5. Click "Save changes."

    Connecting to a new Google account

        1. From the profile page, click "Account."

        2. Under "Connected accounts," click "Disconnect."

        3. Connect a new account.

    Changing contact preferences

    You can subscribe to or remove yourself from our email list by changing your contact preferences. You can change your preferences anytime by following these steps: 

         1. From the profile page, click on "Settings."

         2. Under "Contact preferences," select your email preferences.

         3. Click "Save changes."

    If you have any questions about your data privacy, you can also email us at privacy@edpuzzzle.com

  • How can I change my school?

    If you’ve signed up for the wrong school or you’ve moved to another school, you can easily change your school settings in your profile. There you will be able to change your:

    • School
    • Email address
    • Subject

    Your classes, assignments, and student data will be removed once you've switched schools, to protect student privacy. Your content will be saved, so no need to worry about losing videos! 

    If you know you’ll be moving schools, please change your school in Edpuzzle as soon as possible! If your old school disables your email address and you’re not able to log in, we won't be able to recover your account.

    To change your school:

    1. Click the circular profile icon in the upper right-hand corner.
    2. Click on your name to access your profile.
    3. Click the "School" tab.
    4. Click the "Change school" button found next to your current school name.
    5. A pop-up menu will appear – read and check each point listed, then click the "I agree" button.
    6. Select your new school and subject, and click on the "Join school" button. 

    You can only switch schools once every six months. Once you’ve changed schools, you'll see a message with the date when you'll be able to change schools again.

    If you lost access to your Edpuzzle account because you were signing in with Google and your Google email is no longer valid, let us know at support@edpuzzle.com and we'll help you get back into your account so that you can keep all of your awesome video lessons!

    Lastly, if you have already created a new account with your new email address, but you want to switch the email address of your original account and use that instead, you'll have to log into the new account and delete it first. You can delete an account by navigating to the bottom of the "Settings" page. (Make sure you don't delete an account if you have videos in it that you want to keep!)

    Note: Changing your school will delete all of your classes and assignments, but not your content. This is done to protect student privacy. You can read more about our privacy policy if you're curious.

  • How do I log out?

    To log out of Edpuzzle, you should click on your profile icon in the top right corner, then click “Log out.” 

    Alternatively, you can go to www.edpuzzle.com/logout. Hope to see you again soon!