• How do I delete my account?

    First of all, we're really going to miss you! We hope you'll be back someday soon. 

    To delete your account:

      1. Click the circular profile icon in the upper right-hand corner.
      2. Select your name from the menu that appears.
      3. Scroll down to the bottom of the page and click the "Delete account" button.
      4. Read and check all the boxes in the pop-up window, then click the "Delete account" button to confirm the deletion.

    Note: When you delete your account, due to our Privacy Policy, all of your content, classes, assignments, and student grades will be permanently deleted. We won't be able to recover any of this data after it's deleted.

  • I forgot my password.

    If you're a teacher and you’ve forgotten your password, click on "Forgot your password?" under the password field.

    Enter your Edpuzzle email and we'll send you instructions to reset your password.

      1. If you can't find the reset email in your inbox, make sure to check your spam folder.
      2. If you still can’t find it, it’s possible that you didn't give the same email address that you used to sign up for Edpuzzle or that the email address you used is unable to receive messages from outside your network.
      3. If you can't remember which email you used to sign up, check your email history to see which account received Edpuzzle emails in the past. 
  • How do I update my personal information or preferences?

    You can change your name, email, password, school, and preferences on Edpuzzle all from your profile.

    Accessing your profile page

    You can access your profile page by either going directly to www.edpuzzle.com/profile or by clicking on the circular profile icon in the top-right corner of your screen, then select your name from the drop-down menu

    Changing your name

    1. From your profile page, edit the "First Name" and/or "Last Name" fields at the top of your page.
    2. Click "Save changes."

    Changing your account email

    1. From your profile page, edit the "Email" field at the top of your page.
    2. Click "Save changes."
    3. Verify your new email.

    Make sure that if you have a connected Google account or Microsoft account, you update that linked account as well! This will ensure that you can continue to use Google Sign-In or Microsoft Sign-In if your email address changes.

    Changing your password

    1. From your profile page, click "Change password under the "Password" section.
    2. In the pop-up window, enter your current password followed by you new password.
    3. Click "Change password."

    Changing your school

    1. Head to your profile and then select the "School" tab towards the top of the page.
    2. Under the "My School" section, click "Change school."
    3. Read the agreement in the pop-up window and check each box indicating your understanding.
    4. Click "I agree."
    5. Enter your new school's name in the search field and select your school from the drop-down list. 
    6. Click "Continue"
    7. Select your grade level and subject, then click "Start teaching" to save your changes.

    If you can’t find your school by searching, create it by clicking “Add my school or organization" at the bottom of the pop-up window. From there, type in your school name and enter the city and state. Then click “Add school.”

    Changing your contact preferences

    You can subscribe to or unsubscribe from our email list at any time by changing your contact preferences. To do this:

    1. Head to your profile and then select the "Settings" tab towards the top of the page.
    2. Scroll down to the "Contact preferences" section.
    3. Check or uncheck the boxes to indicate the kinds of emails you'd like to receive from Edpuzzle. Your changes will be saved automatically!

     

    If you have any questions about your data privacy, please review our Privacy Policy or email us at privacy@edpuzzzle.com

  • How can I change my school?

    If you’ve signed up for the wrong school or you’ve moved to another school, you can easily change your school settings in your profile. There you will be able to change your:

    • School
    • Email address
    • Subject

    Your classes, assignments, and student data will be removed once you've switched schools, to protect student privacy. Your content will be saved, so no need to worry about losing videos! 

    If you know you’ll be moving schools, please change your school in Edpuzzle as soon as possible! If your old school disables your email address and you’re not able to log in, we won't be able to recover your account.

    To change your school:

      1. Click the circular profile icon in the upper right-hand corner.
      2. Click on your name to access your profile.
      3. Click the "School" tab.
      4. Click the "Change school" button found next to your current school name.
      5. A pop-up menu will appear – read and check each point listed, then click the "I agree" button.
      6. Select your new school and subject, and click on the "Join school" button. 

    You can only switch schools once every six months. Once you’ve changed schools, you'll see a message with the date when you'll be able to change schools again.

    If you lost access to your Edpuzzle account because you were signing in with Google and your Google email is no longer valid, let us know at support@edpuzzle.com and we'll help you get back into your account so that you can keep all of your awesome video lessons!

    Lastly, if you have already created a new account with your new email address, but you want to switch the email address of your original account and use that instead, you'll have to log into the new account and delete it first. You can delete an account by navigating to the bottom of the "Settings" page. (Make sure you don't delete an account if you have videos in it that you want to keep!)

     

    Note: Changing your school will delete all of your classes and assignments, but not your content. This is done to protect student privacy. You can read more about our privacy policy if you're curious.

  • How do I log out?

    To log out of Edpuzzle, you should click on your profile icon in the top right corner, then click “Log out.” 

    Alternatively, you can go to www.edpuzzle.com/logout. Hope to see you again soon!