• What happens if I have a Pro teacher account and my school gets Pro School access?

    If you have a Pro Teacher account and your school gets Pro School access, all you have to do is to add your school's premium code to your account and your Pro Teacher subscription will be canceled right away. This way you will keep enjoying the same unlimited access but at no cost to you.

     

    Where can I find my school's upgrade code?

    Your school administrator has your school's upgrade code. If they haven't given it to you yet, ask for it! Please note that, for security reasons, we can't provide the code, only your administrator can supply it to you.

     

    Where do I enter my school's upgrade code?

    There are 2 ways to add your code and upgrade your account:

    1. Click on the icon located at the top right of the screen. A drop-down menu will show up. At the bottom of the menu, you will see an option that says Add upgrade code. Just click on it, add the code, and you'll be all set!
    2. If the option of Add upgrade code doesn't show up in the drop-down menu, then click on your name to go to your profile, select the School tab, and add the code in the Upgrade code section.

     

     

  • How can I convince my school to be Pro?

    Trying to get your school to go Pro? We've worked with hundreds of schools upgrading to Pro and what we've found is that your voice is the one that matters the most! 

    All you have to do is to chat with one of your supervisors and explain how Edpuzzle is helping you in class, and helping your students get better scores. If Edpuzzle is giving you great results, why not expand its use throughout the school?

    With Edpuzzle Pro School, not only will you and your colleagues win with unlimited video-storage space, but your school will benefit as well:

    • If your school wants to implement flipped and blended learning, a great way to start is by applying it to PDs and workshops. We have a ton of curriculum resources for Professional Development to make it much easier to get started. Use our pre-prepared online PD courses or use them as a template to build your own!

     

    • Quite often, schools and districts are required to certify students in topics like Digital Citizenship, Emotional Intelligence, or Personal Finance. We have created programs on these topics and more so that no one has to worry about building these important courses!

     

    • As you and your colleagues create your content in Edpuzzle, you are building a customized database of video-curriculum for your school. By getting your school set with Pro, you are opening up teacher collaboration and curriculum creation to make a database that anyone in your school can utilize.

     

    If you would like to chat with us before introducing Edpuzzle to one of your supervisors, just email us at support@edpuzzle.com and we'll be more than happy to help!

     

     

  • Why do I have unavailable content?

    When you reach your storage max, the extra videos you create will be greyed out and placed under the All my unavailable content section in My Content.

     You won't be able to assign these videos to your students unless you increase your storage space or free up some space. As you remove old videos from your account your unavailable videos will be added to your usable content, from oldest to newest.

    Learn here how to increase your storage space at no cost: https://support.edpuzzle.com/hc/en-us/articles/360007746191-How-can-I-increase-my-storage-space-

     

  • I have referred my colleagues to Edpuzzle, when will we get the storage space increase?

    Thanks for helping us spread the word!

    As soon as your colleague registers and verifies their account, both of you will receive space for 3 more lessons!

    If you haven't received the extra space yet it means that either:

    1. Your colleague hasn't registered yet
    2. Your colleague has registered but has not verified the account yet.

    Here's an article explaining how to verify an Edpuzzle teacher account so you can begin sharing: https://support.edpuzzle.com/hc/en-us/articles/360007746371-I-can-t-verify-my-account-I-can-t-find-my-verification-email

     

  • My school got a Pro School license, where do I add the upgrade code?

    There are 2 ways to add your code and upgrade your account:

    1. Click on the icon located in the top right of the screen. A drop down menu will show up. At the bottom of the menu, you will see an option that says Add upgrade code. Just click on it, add the code, and you'll be all set!
    2. If the option of Add upgrade code doesn't show up in the dropdown menu, then click on your name to go to your profile, select the School tab, and add the code in the Upgrade code section.

  • Where can I find my school's upgrade code?

    Your school administrator has your school's upgrade code. If they haven't given it to you yet, ask for it! Please note that, for security reasons, we can't provide the code, only your administrator can supply it to you.

  • What does Edpuzzle cost?

    Edpuzzle is 100% free for teachers and students. Our goal is to never charge a teacher for using Edpuzzle because, as former teachers, we don't think you should ever pay yourself for the tools you use in class!

     

    Schools under our Basic plan have a maximum storage limit, where every one of its teachers can store up to 20 videos in their account, but don't worry about a limit, we have teachers with more than 300 videos stored in their account that don't pay for Edpuzzle 😄 Here is how to do it:

     

    1. Refer your colleagues to Edpuzzle! Are you enjoying Edpuzzle? Share the love! For every referral that creates and verifies an Edpuzzle account, both of you will receive space for 3 more lessons! You can invite them here: https://edpuzzle.com/profile?tab=plan
    2. Talk to your school about going Pro! There are probably more teachers than you think using Edpuzzle in your school. When your school gets a Pro license, your admins gain access to curated curriculum for PD and student certifications, your school gets dedicated support, training, and coaching, and all the teachers receive unlimited storage space! Share this page with your supervisor so that they can check out our low-cost licensing options and apply to become Pro: https://edpuzzle.com/pricing?plan=premium

     

    If you are not able to share Edpuzzle or get your school to subscribe to Pro, you can always delete content you're not using to free up some space. If that's not an option either, you might consider getting an individual Pro Teacher license to enjoy unlimited storage space.

     

     

  • How can I refer other teachers?

    Thanks a lot for helping us spread the word, you rock!

     

    Every time you refer a colleague to Edpuzzle, both of you will receive space for 3 more lessons. The key is that your colleagues sign up via your unique referral url. There are a few ways to share it:

     

    • Via email: Send email invites directly to your colleagues.
    • At a workshop or conference: Include your unique referral url on the white-board and make sure to let your colleagues know that by registering through this link they will get extra storage space!
    • Share your link on Facebook
    • Share your link on Twitter

     

    You can find these options by going to https://edpuzzle.com/profile?tab=plan and clicking on "Invite a Teacher".

     

  • Is Edpuzzle Free?

    Edpuzzle is 100% free for teachers and students. Our goal is to never charge a teacher for using Edpuzzle because, as former teachers, we don't think you should ever pay yourself for the tools you use in class!

     

    Schools under our Basic plan have a maximum storage limit, where every one of its teachers can store up to 20 videos in their account, but don't worry about a limit, we have teachers with more than 300 videos stored in their account that don't pay for Edpuzzle :) Here is how to do it:

     

    1. Refer your colleagues to Edpuzzle! Are you enjoying Edpuzzle? Share the love! For every referral that creates and verifies an Edpuzzle account, both of you will receive space for 3 more lessons! You can invite them here: https://edpuzzle.com/profile?tab=plan
    2. Talk to your school about going Pro! There are probably more teachers than you think using Edpuzzle in your school. When your school gets a Pro license, your admins gain access to curated curriculum for PD and student certifications, your school gets dedicated support, training, and coaching, and all the teachers receive unlimited storage space! Share this page with your supervisor so that they can check out our low-cost licensing options and apply to become Pro: https://edpuzzle.com/pricing?plan=premium

     

    If you are not able to share Edpuzzle or get your school to subscribe to Pro, you can always delete content you're not using to free up some space. If that's not an option either, you might consider getting an individual Pro Teacher license to enjoy unlimited storage space.

     

  • How does storage space work?

    As a teacher, you have access to all of the features Edpuzzle offers. Your school has a limit in terms of storage space, every one of its teachers can store up to 20 lessons in their account.

    What counts towards your storage limit?

    Everything that is stored in "My Content". This includes:

    1. All of your lessons, whether you have uploaded them yourself, or found them in any of the channels we offer.
    2. All the student projects you create.

    What doesn't count towards your storage limit?

    1. Folders: create as many folders as you want to organize your content (link to folders).
    2. Assignments: assign a lesson to as many classes as you want, as many times as you like. Assignments don't count towards the limit.

    Can I increase my storage limit?

    Yes, and it's easy to do so! Check this article to learn how to increase your storage space at no cost. (link to "how can I increase my storage space?")

    Can I delete lessons from My Content?

    Yes! Deleting a lesson from My Content will free up space for new content.

     

     

  • How can I increase my storage space?

    Running low on space? Here are options to increase your storage space:

     

    1. Refer your colleagues to Edpuzzle! Are you enjoying Edpuzzle? Share the love! For every referral that creates and verifies an Edpuzzle account, both of you will receive space for 3 more lessons! Here's where you can invite them: https://edpuzzle.com/profile?tab=plan
    2. Go Pro! There are probably more teachers than you think using Edpuzzle in your school. When your school gets a Pro license, your admins gain access to curated curriculum for PD and student certifications, your school gets dedicated support, training, and coaching, and all the teachers receive unlimited storage space! Share this page with your supervisor so that they can check out our low-cost licensing options and apply to become Pro: https://edpuzzle.com/pricing?plan=premium

     

    If you are not able to share Edpuzzle or get your school to subscribe to Pro, you can always delete content you're not using to free up some space. If that's not an option either, you might consider getting an individual Pro Teacher license to enjoy unlimited storage space.