Edpuzzle Help Center

I can't verify my account / I can't find my verification email

Verifying your email address is an important security measure that ensures that the student progress data stored in your account is safe and allows Edpuzzle to comply with local and international security policies.


If you've requested a verification email but have not received it, please try the following:

  1. Check the spam folder and quarantined folder in your email associated with your Edpuzzle account
  2. Check your account settings to make sure you're using the correct email address: https://edpuzzle.com/profile?tab=settings
  3. If your school uses two emails, one for logins and one for messaging, be sure you're using an email that can receive messages.
  4. Wait 30 minutes to an hour - sometimes the email takes a little longer to get to you.


If you've tried the steps above or your Edpuzzle account email is one that cannot receive emails, you'll need to change your email to one that can. This article will walk you through how to change your account email: https://support.edpuzzle.com/hc/en-us/articles/360007745391-How-do-I-update-my-personal-information-or-preferences


NOTE: Changing your account email doesn't affect the sync with Google Classroom.