Edpuzzle Help Center

Email verification

Before you get started, we need to validate your email address which helps us make sure you are who you say you are and keep your personal information safe. You'll need to follow these steps:

If you're new to Edpuzzle: 

When you sign up for Edpuzzle, we'll send you a verification email. To verify your email address, you need to:

  1. Check your email.
  2. Open the Edpuzzle verification email.
  3. Click on the "Verify your email" button or on the link.
  4. This will open a window confirming you've been verified. You're all set!
  5. If you don't receive the email within five minutes, please check your spam folder.

If you've already signed up for Edpuzzle, you can confirm your email by following these steps:

  1. Click on this link to go to your profile: www.edpuzzle.com/profile?tab=settings.
  2. Click on the blue "Send link" button, under the "Settings" tab.
  3. Check your email (make sure it's the same one you used to sign up for Edpuzzle).
  4. Open the Edpuzzle verification email.
  5. Click on the "Verify your email" button.
  6. A window will open confirming you've been verified!
  7. If you don't receive the verification email within five minutes, please check your spam folder.

What if I don't receive the verification email within five minutes of signing up or clicking on "Send link?" 

  1. First, check your spam folder. If you use Outlook, you should check your quarantined folder.
  2. If the email isn't there, go back to your Edpuzzle account settings by clicking here: www.edpuzzle.com/profile?tab=settings.
  3. Change the email address associated with your account to a different one where you can receive emails.
  4. Click on the blue "Send link" button. You should receive an email within five minutes.
  5. If you're still not receiving the email, your school may be filtering out these messages. You'll need to have your school's IT department whitelist our no-reply@edpuzzle.com email address in addition to any other potential filters which could prevent Edpuzzle from working properly. Please send this article on technical setup issues to your IT admin to fix this. 
  6. Once you've completed these steps, click on the "Verify your email" button in the blue banner at the top of the page.
  7. Open the email, click on the "Verify your email" button, and you'll be all set!

Please note that if you update your email address, this will become your new login email for Edpuzzle.

Keep in mind that updating your email address won't affect your connection with Google Classroom.

Just in case you were curious, here's some information about why we ask you to verify your email address:

  1. To verify your identity
  2. To recover your account in case you lose access to it
  3. To contact customer support regarding changes to your account
  4. To validate parental consent
  5. To make sure that you're the only one using your email address