Email verification

Before you get started, we need to validate your email address. This helps us make sure you are who you say you are and keep your personal information safe. 

If you're new to Edpuzzle

When you sign up for Edpuzzle, we'll send you a verification email. To verify your email address:

1. 1. Check your email inbox.
   2. Open the Edpuzzle verification email.
   3. Click on the "Verify your email" button or the link provided.
   4. This will open a window confirming you've been verified.
   5. If you don't receive the email within five minutes, check your spam folder.

If you've already signed up for Edpuzzle

1. 1. You'll see a blue banner at the top of your page prompting you to verify your email.
   2. Click the "Send link" button if you need us to send another verification email.
   3. Check your email inbox (make sure it's the same email you used for your Edpuzzle account email).
   4. Open the Edpuzzle verification email.
   5. Click on the "Verify your email" button or the link provided.
   6. A window will open confirming you've been verified.
   7. If you don't receive the verification email within five minutes, check your spam folder.

What if I don't receive the verification email within five minutes of signing up or clicking on "Send link"? 

1. 1. First, check your spam folder. If you use Outlook, you should check your quarantined folder.
   2. If the email isn't there, go back to your Edpuzzle profile (edpuzzle.com/profile).
   3. Change the email address associated with your account to a different one where you can receive emails.
   4. Click on the blue "Send link" button. You should receive an email within five minutes.
   5. If you're still not receiving the email, your school may be filtering out these messages. You'll need to have your school's IT department allow our no-reply@edpuzzle.com email address in addition to any other potential filters which could prevent Edpuzzle from working properly. Please send this article on technical setup issues to your IT admin to fix this. 
   6. Once you've completed these steps, click on the "Verify your email" button in the blue banner at the top of the page.
   7. Open the email, click on the "Verify your email" button, and you'll be all set!

Please note that if you update your email address, this will become your new login email for Edpuzzle.

Here's some helpful information about why we ask you to verify your email address:

1. 1. To verify your identity
   2. To help you recover your account in case you lose access to it
   3. To contact customer support regarding changes to your account
   4. To make sure that you're the only one using your email address