Getting Started

Welcome to Edpuzzle!

We are excited to have you here because it means that you are ready to join a community of thousands of teachers that are engaging their classrooms one video at a time.

Edpuzzle is an easy-to-use platform where you can make any video your lesson. One click and you can find video-lessons created by other teachers with formative assessment included! Another click and you can adjust that video by embedding your own questions or audio during the video. Final click, you assign it to your students and get beautiful hassle-free analytics: who watched the video, who didn't understand the lesson, and who did a good job. Students can re-watch the video as many times as they need, at their own pace. You can comfortably check their progress from your account.

Enough about us, we would love to learn more about you and your students! If you are not comfortable around technology, Edpuzzle is as easy as it gets, and our support team is here to help with every single step. If you are looking for something powerful, Edpuzzle is flexible enough for you to build amazing video-lessons in minutes. We know your students will love it! It's visual, interactive, and enables them to learn at their own speed.

If you are as excited as we are, feel free to jump into it and let us know what you think! We always listen to teachers as we are working hard to build a platform that you will love.

Kind regards, 

Edpuzzle Team

In Edpuzzle you can make any video your lesson in three easy steps:

1. Search a video from YouTube, upload your own, or re-use a video-lesson created by another teacher.
2. You can edit the video to make your lesson. Record your voice at any point to make it personal. Hold your students accountable by embedding questions during the video.
3. Assign that video to your students and check their progress in real time while they learn at their own pace. 

That's it. Powerfully simple.

Are you just getting started with Edpuzzle? Take our free Level 1 beginner's course! Check out the link below to start.

https://go.edpuzzle.com/level1.html 

What is parental consent?

Parental consent laws require that one or more parents (or legal guardians) consent to or are notified before their minor child can legally engage in certain activities. In the edtech field, for teachers, this means having proven parental consent before students provide any personal identifiable information to third parties - for instance, Edpuzzle.

The fact that in our platform teachers cannot invite students to their classrooms without confirming parental consent, combined with the impossibility to create a student account without a unique class code or link, ensures that we do not collect any data we are not allowed to.

Where do I get it from?

Contacting your IT admin - or any role in your school familiar with Data Protection - should be the very first step; fortunately, many schools and districts have agreements in place with parents that consent sharing child's data with third parties - what is commonly referred to as "school consent" -for educational purposes only.

If you are not part of a school or in the unlikely event that your school won't take care of parental consent, you should be requesting it for EVERY student that you would be bringing into Edpuzzle.

Do I need it?

Parental consent applies to different age ranges depending on the governing laws:

• USA: minors under 13, according to COPPA
• Canada: minors under 13, according to PIPEDA
• Europe: varying age limit, depending on the Member State, according to GDPR. 
  • Croatia, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Romania and Slovakia; minors under 16
  • France, Czech Republic, Greece and Slovenia: minors under 15
  • Austria, Bulgaria and Cyprus: minors under 14
  • Belgium, Denmark, Estonia, Finland, Latvia, Poland, Portugal, Spain, Sweden andUK: minors under 13.

If you are not and are not planning to use Edpuzzle with students in these age ranges, you can simply select "I don't need parental consent" when you are asked to.  

If you want to get out the most of any video by using Edpuzzle, you will need to create an account. If you haven't already, follow these easy steps:

1. Click the "Sign up" blue button and select the 'Teacher' option.
2. You will have two options; you can use your Google account or introduce basic information: first and last name, email, and password.
3. To keep you informed we recommend selecting the option to receive notifications about your account or improvements to Edpuzzle.

Make sure to check your Email Inbox (or Spam folder) for the verification email. This will give you full access to all the features in Edpuzzle.

 Congrats! You just created your account!

If you'd like to learn more about account verification, check out this article: https://support.edpuzzle.com/hc/en-us/articles/360007501451-Email-Verification

Are you just getting started with Edpuzzle? Take our free Level 1 beginner's course! Check out the link below to start.

https://go.edpuzzle.com/level1.html 

If you want to ensure you have a smooth Edpuzzle experience, you'll want to make sure there are no filters blocking access to core Edpuzzle functions. For these, you'll want to get your school's IT department onboard to make the necessary changes to get things up and running.

Common issues include:

• A blank screen with the Edpuzzle Logo instead of your video or assignment
• An error message with a frowny face stating the connection was reset instead of your video or assignment
• Error message when attempting to connect to Google Classroom
• Not receiving your verification email when requested

For these and many similar issues, the cause is your school's filters which will need to be adjusted to ensure you have full access to Edpuzzle while still ensuring the safety of you and your students on the web.

Please refer your IT team to the articles below for details on how to prevent or fix these issues. 

https://support.edpuzzle.com/hc/en-us/articles/360007746351-Whitelist-and-technical-setup-Sign-in-or-player-issues- 

https://support.edpuzzle.com/hc/en-us/articles/360007501451-Email-Verification 

For all other issues, please check out the Help Center!

After creating your account, you can easily connect with your department and school. Select your subject area and then search for your school.

If you cannot find your school or organization, at the bottom of the list there is always an option to "Add new school". The only information you have to add is the city. 

Fantastic! You are ready to search your first video.

We need to validate your email address in order to confirm your identity and secure your personal information. Please follow these steps:

If you are new to Edpuzzle: 

As soon as you sign up for Edpuzzle, you will receive email directly to the email address you signed up with, so please:

1. Check your email inbox
2. Open the Edpuzzle verification email
3. Click on the verify link
4. A webpage will open up confirming that you have been verified. You're all set!
5. If you don't receive the email within 5 minutes, please check your spam folder, you will probably find it there.

If you have already been using Edpuzzle, you can confirm your email by following these steps:

1. Click on this link to go to your profile: www.edpuzzle.com/profile?tab=settings
2. Click on the blue "Send link" button, under the "Settings" tab.
3. Check your email inbox (make sure you visit the same address you used to sign in to Edpuzzle)
4. Open the Edpuzzle verification email
5. Click on the "Verify your email" button
6. A webpage will open up showing you an acknowledgment that you have been verified!
7. If you don't receive the verification email within 5 minutes, please check your spam folder and quarantined folder, you will probably find it there.

What if I don't receive the verification email within 5 minutes of registering or clicking on "Send Link"? 

1. First, check your spam folder, the email will probably be there. If you use Outlook also make sure to check your quarantined folder.
2. If the email isn't there, go back to your Edpuzzle account settings by clicking here: www.edpuzzle.com/profile?tab=settings
3. Update the email address associated with your account for a different one where you can receive emails.
4. Click on the blue "Send Link" button. You should receive an email to your inbox within 5 minutes.
5. If you're still not receiving the email, your school may be filtering out these messages. You'll need to have your school's IT department whitelist our no-reply@edpuzzle.com in addition to any other potential filters which would prevent Edpuzzle from working properly. Please refer to the link below for details on how to contact your IT to fix this*
6. Once you've completed these steps, click on the "Verify your email" button in the blue banner at the top of the page
7. Open the email, click on the "Verify your email" button, and you'll be all set!

* Here's the article you'll want to provide your IT team so they can ensure your filters do not block access to Edpuzzle and Edpuzzle emails: https://support.edpuzzle.com/hc/en-us/articles/360007746351-Whitelist-and-technical-setup-Sign-in-or-player-issues- 

Please note that if you update your email address, the new one will be the one you will have to use to log into Edpuzzle going forward.

Also, please note that updating your email address won't affect the sync with Google Classroom.

Finally, here's more information in case you would like to know more about why we ask you to verify your email address:

1. Verifying your identity
2. To recover your account in case you lose access to it.
3. To contact customer support regarding changes to your account.
4. Mandatory element for parental consent to be valid.
5. We want to make sure that no one has used your email address for impersonation.