If you run into any errors while trying to complete your Edpuzzle assignments through your LMS, we’ve compiled a list of some basic tips and troubleshooting to help. Below you’ll find some of our most commonly used LMSs and corresponding troubleshooting. If you don’t see your LMS or your issue listed here, make sure to check in with your teacher for assistance!
Google Classroom
If you see an error message when trying to access your assignment that says you're not in your teacher’s class, there are a few reasons this could be happening:
- You didn't log into Edpuzzle with your Google Classroom email.
To fix this, log out of your current account and then log in again from edpuzzle.com by selecting the "Log In" button at the top of the page, then “I’m a Student,” and finally the “Sign In with Google” option. Make sure you select the email address associated with your Google Classroom account in the Google Sign-In pop-up. - You were added to your teacher’s Google Classroom roster after they connected the class to Edpuzzle.
If you’re a new or newer student in the class, just request that your teacher reimport their class list from Google Classroom to Edpuzzle to add you. After you’ve been added to the class on Edpuzzle, try again to access the assignment. - You’re trying to access an assignment from another class.
On Edpuzzle, assignments have a different link for each class. Even if the assignment is the same, each class will have a different link for the version of the assignment created for that class. Check with your teacher so that they can verify you’ve received the right link.
To ensure that your Edpuzzle assignments are turned in correctly on Google Classroom, make sure to revisit Google Classroom after completing your assignments in Edpuzzle to click the “Mark As Done” or “Resubmit” button. This helps notify your teacher that you’ve finished the assignment.
Canvas
When accessing your Edpuzzle assignments in Canvas, make sure to always find them in the Assignments tab, rather than your calendar view or other locations. Trying to access Edpuzzle assignments from the incorrect location can cause issues that will prevent the video from loading properly.
If you see any errors when trying to access your assignments, first try refreshing your page a few times. When small errors occur, a quick refresh will typically clear the error so that you can move forward.
If you continue having trouble, try:
- Clearing your browser cookies and cache.
- Making sure you have ad and pop-up blockers disabled for Edpuzzle.
- Allowing 3rd-party cookies.
Schoology
If you see any errors when trying to access your assignments, first try refreshing your page a few times. When small errors occur, a quick refresh will typically clear the error so that you can move forward.
If you continue having trouble, try:
- Clearing your browser cookies and cache.
- Making sure you have ad and pop-up blockers disabled for Edpuzzle.
- Allowing 3rd-party cookies.