EDpuzzle Help Center

Getting Started

  • Sign up or Login and Access your Teacher's Class

    Do you need help getting started with EDpuzzle? Here are the instructions on how to create an EDpuzzle account and how to get access to your EDpuzzle class. 

    For more help please check this other articles:

     

     

    Sign up: I use Google Classroom

    Is this your first time in EDpuzzle? Welcome! We will show you how to register and add a class using Google Classroom.

    Sign up:

    1. Make sure you are logged in to Google with your school account. To do so first visit your Google Classroom page
    2. Go to www.edpuzzle.com and select "I’m a new student"


      Screen_Shot_2017-07-26_at_2.53.02_PM.png

    3. Press the red "Google" button

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    4. Your EDpuzzle classes will be automatically imported and you won't need a class code!
    5. Remember to always log in to EDpuzzle using the Google button. Make sure that you are logged into the correct Google account.

     

     

    Sign up: I don't use Google Classroom

    Is this your first time using EDpuzzle? Welcome! We will show you how to register for an account and join a class using the class code.

    Sign up:

    1. Go to www.edpuzzle.com and select "I’m a new student"


      Screen_Shot_2017-07-26_at_2.53.02_PM.png

    2. Insert your First Name and Last Name. Create a new Username and pick a password that you will remember! Then, click "Sign Up"


      Screen_Shot_2017-07-26_at_2.54.54_PM.png

     

    Join Classroom:

    1. After registering, click on the "Join Class" button:


      Screen_Shot_2017-07-26_at_2.56.11_PM.png

    2. Insert your class code and click the search icon. Check this article if you don't have a class code


      Screen_Shot_2017-07-26_at_3.01.01_PM.png

    3. Once your class title appears, click on "Join"! 


      Screen_Shot_2017-07-26_at_3_02_42_PM.jpg

     

    Log in:

    If you already have an EDpuzzle account and you want to log in, please follow these steps:

    1. Go to www.edpuzzle.com 
    2.  Click the "Log in" button in the top right corner.

      EDpuzzle.png

    3. Click the "Student" option.

      EDpuzzle_2.png.

    4. You can log in with your EDpuzzle account or with your Google account.
      • Log in with your EDpuzzle account

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      • Log in with your Google account

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  • I can't access assignment. I need or I don't have a class code.

    A class code is the key to accessing your teacher's class and assignments. Please select the case that relates to your issue:

    If you are not having issues with accessing EDpuzzle, but your video is not playing correctly, please visit this link

     

    I use Google Classroom but I am asked for a class code:

    When you use Google Classroom and you are not able to access an assignment, this may be due to three different situations:

    1- You are not logged in with your correct google account on EDpuzzle. To make sure you are logging in with the correct account:

    1. Visit https://accounts.google.com/login 
    2. Re-enter Google password for your account, the one you use for Google Classroom.
    3. Log out in EDpuzzle https://edpuzzle.com/logout 
    4. Log back in by selecting the log-in button 
    5. Select the student option
    6. Click the red Google button. Make sure you log in using the same email address that you use for Google Classroom.

    2- You are trying to access the wrong assignment or the assignment from another class. Keep in mind that, in EDpuzzle, assignments have a different link for each class. This means that, if a teacher has assigned the same video to multiple classes, you will need to get the correct link for your class.

    3- You have joined the course in Google Classroom after your teacher created the class on EDpuzzle. This means that you have not been imported to an EDpuzzle class. Could you ask your teacher to import you? Ask him/her to visit this article to learn how to do so.

     

    I am new to EDpuzzle and I can't access my assignment

    To complete your first assignment in EDpuzzle you need to create an account, click this link and learn how to do so. If you already have an EDpuzzle account and it is your first time completing an assignment please follow this steps:
    1. Make sure you are logged in with the same account you created, especially if you joined the class already. To do so visit www.edpuzzle.com/logout and log back in with the same username and password you did previously. Ask your teacher if you do not remember
    2. Click the link or the embedded video your teacher has given you
    3. Press join if this is the classroom you want to join and if you haven't joined before. If you have joined, go back to point 1 and find the correct account.
    4. Complete the assignment

     

    I already have an account and it is asking me to join a class or to add a class code

    If you already have an EDpuzzle account and it is not your first time completing an assignment please follow this steps:
    1. Make sure you are logged in with the same account you created. To do so visit www.edpuzzle.com/logout and log back in with the same username and password you did previously. Ask your teacher if you do not remember
    2. Click the link or the embedded video your teacher has given you
    3. If you are still prompted with the "Join" message, go back to point 1 and find the correct account.
    4. Once you find the correct account you will be able to complete the assignment without re-joining a class

     

    I don't remember my class code

    If this is your first time in EDpuzzle or you are asked for a class code that you do not have or you don't remember, please follow these steps:
    1. Make sure that you don't use Google Classroom at your school.
    2. If you don't have an account, please register. Otherwise, login with the same account you created. To do so visit www.edpuzzle.com/logout and log back in with the same username and password you did previously
    3. If your teacher has shared a link or an embedded video. Click it and press "Join" once the pop-up appears
    4. If you don't have any. Ask your teacher or another classmate for the code. Let them know that they will be able to find it:
      • Teachers: By pressing the "Invite more students" button at the top right of the class
      • Classmates: At the "My Classes" page, when choosing the correct class. At the top right of the page
  • Log out

    To logout from EDpuzzle, simply click on the arrow at the top right part of the browser (image below), or visit www.edpuzzle.com/logout.

    This is the exit button:

    Screen_Shot_2016-07-21_at_6.02.34_PM.png

    If you are a student who signed up as a teacher and are stuck on the "Search" page, please check this article.
     
     
     
  • Apps for cellphones and tablets

    Do you want to use EDpuzzle from your phone or your tablet? We have amazing iOS and Android app that are super easy to use! It allows you to watch EDpuzzle videos anywhere, anytime, even if you don't have a computer!

    Click the following links to download them:

    1. iOS App
    2. Android App

     

  • We use Google Classroom but I am asked to enter a class code

    If you use Google Classroom in your school and when you log in you are asked to add a class code please follow these steps:

    1. Go to https://accounts.google.com/logout

    2. Afterwards visit https://accounts.google.com/login and enter the email account and password you use for your Google Classroom.

    3. Also log out from EDpuzzle by clicking the following link: www.edpuzzle.com/logout

    4. Then press this button:  

     

    5. Select the 'Student' profile

    6. Click on:

      

     

Classroom and Progress

  • Check my progress and grade

    If you want to see what you answered in a video, find which answers you have right or wrong or see a more detailed report of your response. Please select which app are you using:


    If you think your grade is incorrect or you are seeing different results depending on the device you check please check this article.

    Browser (Chrome, Firefox, Internet Explorer...)

    1. Go to "My Classes"
    2. For each video-lesson, you will see a quick graphical summary of what you have already completed

      Screen_Shot_2017-07-19_at_6_21_36_PM2.jpg

    3. If you want a more detailed progress report click the blue "Progress" button. It will be white instead of blue if you haven't finished the assignment

      Screen_Shot_2017-07-19_at_4_09_20_PM.jpg

    4. You will be able to see which percentage of the video you have watched, how many correct responses you have and your grade.

      Screen_Shot_2017-07-19_at_6.31.19_PM.png

     

    iOS app

    1. Select one of your classes. For each video-lesson, you will see if you've finished the video, if you've seen some or not even started.

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     2. If you want a more detailed progress report click the white "Progress" button.

    image__1__png.png

     

      3. You will be able to see which percentage of the video you have watched, how many Open Ended Questions are pending to be graded and the response of your Multiple Choice Questions. 

    image_png.png 

     

     

    Android app

    1. Select a class.
    2. For each video-lesson, you will see a quick summary of your progress and grade. Click on the gray button at the right of the lesson.

    assignments_list_with_progress.png

     

    3. You will be able to see which percentage of the video you have watched, how many correct responses you have and your grade.

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  • I'm a Student and I want to Leave, Archive or Delete a Class

    If you have enrolled in the wrong classroom, or you want to leave an old classroom that is not active anymore you will need to contact your teacher.

    They will find the instructions to do so in these articles:

  • Turn in assignments

    Your answers are automatically saved to EDpuzzle every time you hit the 'submit' button after a quiz. Therefore, there is no need to turn in assignments since they have been already saved.

    To check if your assignment has been recorded, after watching a video please press the red "Report" button to see if you have watched the 100% of the video and your answer have been recorded.

  • My grade or progress isn't updating or correct

    If your grade is incorrect or you have watched the video but your video progress is not updating from your teacher's side or from another device it can be due to multiple things:

     

    I have a lower grade than expected

    Multiple choice questions and answers are automatically graded and set by the teacher. However, if the question is open-ended, it usually does not have a unique correct answer and, so, it's the teacher who grades the responses.

    Therefore it is possible that your answers have not been counted wrong. Your teacher has not yet corrected them and since they were open ended questions, until he/she corrects them your grade will be marked as if they were wrong, so you will have to wait until he/she corrects them.

    If you want to know more about your grade, check this article on how to see a more detailed report

     

    I believe the correct answer was the one I chose

    If you selected an answer choice you believe is correct, but it was marked incorrect in the video, feel free to leave your teacher a comment explaining your point of view.

    Here is an article on how to do so!

     

    I see a different grade from another device. My progress is not appearing on my teacher's page

    Usually, this happens when you have created two accounts and enrolled in the same classroom, it is possible that from one end you are seeing the progress you created in one account and from the other side you see the progress from the other. To check if you have created two accounts please ask your teacher to check his/her "Members" page. He/She will be able to ask us to delete your account. If you don't see two accounts under your name at the "Members" page, please check that you are enrolled in the same class on both accounts. 

  • How to write or find Teacher's comments

    If you want to clarify your answer to the teacher, you can do so by adding a comment to the response. Or, if your teacher has already left you a comment on your question in EDpuzzle, here is how you can find them and write your teacher back! 

    1. Go to "My Classes"
    2. Find the assignment and click the blue "Progress" button. It will be white instead of blue if you haven't finished the assignment

      Screen_Shot_2017-07-19_at_4_09_20_PM.jpg

    3. If your teacher has left you a comment, first press the button that says "1 comment". If you want to send a comment to the teacher instead, find the question and press the "Add comment" button

      Screen_Shot_2017-07-19_at_4_10_31_PM.jpg

      Screen_Shot_2017-07-19_at_4_22_13_PM.jpg

    4. A pop-up will appear with the question, your answer, and any previous comments you or your teacher have written.

    Screen_Shot_2017-07-19_at_4.10.42_PM.png

    Click here to watch a video of it on YouTube

     

    Unfortunately, comments are not available yet in our Android and iOS app so you will have to use a computer in order to write to your teacher. Also, there is no notification system available at the moment so you will have to specifically search for the teacher's comments manually.

Video visualization

  • Edit my answer

    As a student, you are not able to edit or re-do your answer. However, you can ask your teacher to reset your assignment so you are able to redo it. We are working on giving your teacher the possibility to give you multiple attempts to the same question, but at the moment you only have one attempt unless your teacher resets your assignment.

    If you want to go an extra step, we recommend that you write down the response you wanted for this question on a paper and share it with your teacher. We are sure s/he will appreciate the effort. Or go ahead and leave a comment; check this article to see how.

  • Enable Closed Captions

    When a user watches a video-lesson from any YouTube video that is originally closed captioned, a CC button will appear to enable/disable the subtitles:

    EDpuzzle.png

    There might be videos subtitled in different languages. To be able to go through all of them please click the `CC` button again. 

       EDpuzzle.png

     

    Please note that some videos may seem closed captioned from YouTube, but most of them use a speech recognition technology to automatically generate closed captions on the fly, which unfortunately doesn't work on other sites - like ours.

  • Watch full-screen

    To watch a video in full-screen, click the square button EDpuzzle.png in the corner of the video.

    EDpuzzle.png

    Currently, full screen is not available in Safari due to incompatibilities with our video player, therefore the button will not appear.

  • I want to skip ahead

    Browser: If you try to fast-forward and this icon appears: Fullscreen_20_07_2017__15_07.png this means you can't skip some parts of the video because your teacher decided to prevent that behavior when creating the assignment. So, I am afraid you will have to watch the whole video or maybe let your teacher know about it since he/she can unset the blocking.

    Android: There is no lock icon or feedback, but the progress bar won't let you fast-forward if your teacher has decided so.

    iOS: The progress icon will become red if you try to fast-forward further than where you left off.

     

  • Pick up where I left off

    Yes! It is possible to watch part of a video in one sitting and then watch the rest of the video the next time. You won't have to start from the beginning-you will be able to skip ahead.

    Keep in mind that if your teacher has enabled prevent skipping the next time you watch the video, you will only be able to fast-forward up until the point you left off the first time. 

    Fullscreen_20_07_2017__10_56.png

  • Doing assignment - Student's project

    Sometimes your teacher will propose you to switch roles and will assign you a project to feel like a teacher.

    To get started with your project you can follow these steps:

       
    1.  Go to "My Classes".
    2.  
    3. You will see there's a new project unstarted, click the right button "Start"
    4.  
    5. You will see the details of the project: goal, instructions to follow and the due date.
    6.  
    7. Click again the right button "Start" 
    8. Search for a video or paste the URL into the selected area, choose the video you'd like to edit for your project.
    9.  
    10. Select the video you prefer and click "Use it"
    11.  
    12. You will be able to edit the video with the 4 tools appearing at the top. You can learn how to edit your video here.                                                                                     
    13.  
    14. Once your video is done, click "Finish" at the right top of the page.             
    15.  
    16. If you want to edit it again, delete it or review the instructions, you can do it with the small white buttons.
    17.  
    18. When you are finally ready to share it with your teacher, click the blue button "Submit" and then "Yes" to confirm it.
    19.  
    20. Now is your teacher's turn to watch it and answer all your questions. You can review the video and leave some comments to your teacher if you want.                                                      

       

     

     

     

     

See all 12 articles

Account Management

  • Delete my account

    Unfortunately, only a teacher can request the removal of a student's account. Please ask your teacher to send us an email so that we can proceed with the deletion of your account.

    If you are worried about privacy, please note that for security reasons your account will be removed not later than 18 months of inactivity.

     

  • I forgot or I need to reset my Password and Username

    I forgot or I need to reset my Password

    If you don't remember your password or you'd like to reset or change it, you'll need to ask your teacher to do so. You can tell him/her to follow this article.

     

    I want to change my Password or Username 

    If you are logged in EDpuzzle and you are using the browser you need to visit the "Profile" page in order to edit your password, username, email, name, etc. Here are the steps to do so:

    1. In the top right corner of EDpuzzle, click on your name.
    2. You can edit your First Name, Last Name, Email address. Then click "Update" to save.
    3. You can "Set Password" or "Change Password".
    4. On the right side of the page, you can edit your username by selecting the "Change" button. As well, connect and disconnect from Google and Edmodo
  • I am a student but I signed up as a teacher

    Unfortunately, it's not possible to turn a teacher account into a student account. However, you just need to go to https://edpuzzle.com/logout and then sign up as a student. EDpuzzle allows you to have a teacher and a student account with the same username/email. This way, you will not have an issue creating your student account.