Joining Edpuzzle

  • How do I sign up for Edpuzzle as a student?

    There are two easy ways to sign up for Edpuzzle as a student: You can either use Google Sign-In or a username or email with a password.

     

    Signing up with Google:

    1. From edpuzzle.com, click the blue "Sign up" button at the top right of the homepage.
    2. Select the "I'm a Student" option.
    3. Click the “Sign in with Google” button and choose the appropriate account from the pop-up window that appears.

    Note: If your teacher uses Google Classroom with Edpuzzle you must use Google Sign-In to create your account, and be sure to select the email account linked to your Google Classroom in the Google Sign-In pop-up window.

     

    Signing up with a username and password:

    1. From edpuzzle.com, click the blue "Sign up" button at the top right of the homepage.
    2. Select the "I'm a Student" option.
    3. Click the “Sign up with Edpuzzle” button.
    4. Enter the class code provided by your teacher.
    5. Fill in your name, username, and password, then click "Join class" to complete your account setup.

     

    Note: You will only be able to sign up for Edpuzzle this way if you have a class code provided by a teacher. Student accounts can’t be created without joining a class.

  • How do I join a class as a student?

    If you're trying to join a new class, there are a few ways to do it.

     

    If you’re logged into your Edpuzzle account and your teacher gave you a class code:

    1. Click the plus sign (+) next to “My Classes” in the menu on the left-hand side of your page. 
    2. Enter the class code given to you by your teacher in the pop-up window that appears.
    3. Click "Find class."
    4. When your class's name appears, click the "Join class" button and you'll be enrolled.

    If you don’t have an Edpuzzle account and your teacher is using an open class:

    1. Head to edpuzzle.com.
    2. Click “Open class” at the top of your page.
    3. Enter the class code provided by your teacher and then click the “Find class” button.
    4. Enter your name in the “Nickname” field and then click the “Join open class” button. Once you’ve joined the class you’ll see any assignments posted for you to complete.

    In either of the above circumstances, if your teacher has given you a link to join the class, rather than a class code, simply follow that link to join their class.

     

    If your teacher uses Google Classroom to connect to Edpuzzle:

    You don't need a class code. Instead, you'll be enrolled automatically, as long as you're logged into Edpuzzle using the same email that's connected to your Google Classroom account.

     

    Note: If your teacher uses another Learning Management System (LMS), like Canvas or Schoology, you will always access your Edpuzzle assignments from that LMS and not by joining a class on edpuzzle.com. If you’re not sure where to find your assignments, ask your teacher for help!



  • How do I log in as a student?

    If you already have an Edpuzzle account, logging in is super simple! Follow these steps:

    1. Click the "Log in" button at the top of the homepage.

    2. Select "I'm a Student".

    3. Then you have two options: sign in with Google or log in with Edpuzzle by entering your username and password.

    4. Choose the option that you used to sign up for your account with, enter the required information and you’re all set! 

    Note: If your teacher uses Google Classroom, then you'll need to log in with the "Sign in with Google" button and use the same email as your Google Classroom account. 

    You might also be interested in our article on how to create an Edpuzzle account as a student.

My Student Account

  • How do I view my teacher's comments?

    In Edpuzzle, your teacher can comment on your response to any question in order to provide clarifying information, feedback, or helpful tips to move your learning forward.

     

    To view your teacher’s comments:

    1.  Go to the assignment again.
      1. If you log into Edpuzzle directly to complete your assignments, log into your account as usual, locate the correct class from the list of classes on the left-hand side of your page, go to the “Completed” tab, and then select the assignment.
      2. If you access your assignments from an LMS (like Canvas, Schoology, Blackboard, etc.) access the assignment again from the LMS, as you would normally.
    2. Click the blue “Show Results” button.
    3. Scroll down to view all questions and submitted responses.
    4. Your teacher’s comments on a question will appear right below it with their name and a timestamp.
    5. If you’d like to respond to their feedback, just click the word “Comment” below your teacher’s comment. They will be able to see your comment right from their Edpuzzle account.

     

    Note: Comments cannot be edited or deleted. So, make sure that you’re careful about what you write here before submitting a comment to your teacher.

     

  • What do I do if a see a 403 error when signing in?

    If you’re using a personal device, rather than one that your school has provided, this error may occur if your parents/guardians have Family Link enabled on the device which is blocking Google Sign-In on our website.

     

    Share this link with your parents to have them remove those restrictions: https://support.google.com/families/answer/9204736?hl=en 

     

    If you continue to have trouble, talk to your teacher about having them set a password for your account so that you can still access Edpuzzle by logging in with your email and that password, and not by using Google Sign-In.

     

    Your teacher can learn more about setting your password here.

  • How Do I Delete My Account?

    If you’d like to delete your student Edpuzzle account you won’t be able to do so yourself. 

     

    To have your account deleted, we will need to receive this request from your teacher or an administrator at your school. They can contact us at support@edpuzzle.com to submit the request.

     

    Alternatively, we will automatically delete your account after 18 months of inactivity. This means that if you don’t access your account at all for 18 months, it will be permanently removed. 

     

    Note: When your account is deleted, the account, along with any stored data (assignments, progress, and grades), can’t be recovered. This means that you should be certain you want the account deleted before submitting a request or letting the account expire.

  • I'm a student. How do I leave a class?

    If you're in the wrong class or you want to leave a class that's not active anymore, you'll need to ask the teacher of that particular class to help you with this.

    You can share these articles with them for instructions about how they can help:

  • How do I change my username or password?

    If you want to change your username or password, you can do this in the "Settings" tab. Find this page and change the details using these steps:

    1. Click on your profile icon in the upper-righthand corner.
    2. Select your name from the dropdown menu.
    3. Next click on "Settings".
    4. Here you can change your username or reset your password.
    5. Click "Save changes" once you've finished.

    Note: You can't change your username and/or password in the Edpuzzle app. You'll need to use an internet browser in order to proceed.

    If you've forgotten your username or password, then you'll need to ask your teacher to find your username or reset your password for you. Here's the link to an article explaining how they can do this: 

  • I forgot my username.

    If you can’t remember your username to log into your Edpuzzle account, ask your teacher for help!

     

    Your teacher can locate your account username by looking up your information under the “Class members” tab of your class from their teacher account.

     

    If you need to change your username once you’ve entered your account, check out this article: https://support.edpuzzle.com/hc/en-us/articles/360020027492 

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Common Questions

  • How does Edpuzzle work?

    Edpuzzle is designed to give you and your teachers an opportunity to take learning outside of the box and to make it a more fun and interactive experience.

     

    The way that Edpuzzle works is simple:

    1. Your teacher creates a video lesson and assigns it to your class.
    2. You watch the video and answer the questions posed along the way. Multiple-choice questions are graded as you answer them and open-ended questions are graded later by your teacher.
    3. You can rewatch small sections or the entire video as many times as you want or need.
    4. Your teacher monitors your progress, responses, and grades from their account.

    That’s it!

     

    You can watch your video lessons from any device, anywhere which means that completing assignments is as easy as logging in and clicking “Play.”

  • What do I do if a video is blocked or restricted?

    When a class is archived, this will tuck it away in a separate section of your My Classes page so that you can focus only on your current, active classes. 

     

    A class being archived also means that you can view assignments from within that class, but you will no longer be able to complete those assignments or submit responses for any assignments you hadn’t finished.

     

    Classes can only be archived by the teacher of that class. If a class has ended and you don’t wish to have the class visible within your active classes, talk to your teacher about the possibility of archiving it. If they need some help, they can find instructions for arching classes here.

  • What do I do if a video is blocked or restricted?

    When watching an Edpuzzle video that comes from YouTube, you may encounter error messages. Usually, these errors have simple solutions or reasons for appearing. Some of the most common “restricted” error messages are below.

     

    Age-Restriction

    When a video indicates that it is age-restricted, this based on a classification made by YouTube. This restriction makes it so that the video can’t be viewed on third-party sites like Edpuzzle. 

    Unfortunately, there is nothing we can do about this. If you see this message, let your teacher know so that they can create a new lesson using a video that does not fall under the same restrictions, or make other accommodations.

     

    Playback ID: XXXXXXX (“Please try again later.”)

    Oftentimes this error comes up when there’s an ad blocker enabled in your browser. Make sure to disable any ad blockers for edpuzzle.com and it should resolve the issue.

    If the problem persists, it could be due to an issue within your school’s network filter. In that case, notify your teacher of the error so that we can work with them to resolve the issue.

     

    Private Video

    If a video indicates that it is “Private” this means that the person who originally posted the video on YouTube has restricted access to it. Private videos are not visible to anyone other than the YouTube video owner and the video owner may decide to make a video private at any time.

    Unfortunately, there is nothing we can do about this. If you see this message, let your teacher know so that they can create a new lesson using a video that does not fall under the same restrictions, or make other accommodations.

     

    Restricted Mode (“Contact the Google Workspace Administrator”)

    This error indicates that your school uses Restricted Mode on YouTube to help filter content that may not be appropriate for students. The video either needs to be approved by your teacher or you will need to sign in to YouTube with your school email address before being able to view the video in Edpuzzle.

    First, log in to youtube.com using your school email address. Double-check that you’re not logged into YouTube or your browser (if using Chrome) with a personal account.

    Once you’re logged into YouTube with the appropriate account, try again to view the Edpuzzle assignment. 

    If you continue to receive the error, talk to your teacher to have them approve the video for students through YouTube’s Restricted Mode.

     

    When in doubt, ask your teacher! If you’re not able to resolve any of these errors on your own or you see a different error message, make sure to notify your teacher that you can’t complete the assignment and why. Once they know what’s going on they can try to work with us to fix the issue or alter the assignment so that you can continue your work.

  • How do I record an audio response?

    When answering an open-ended question, you may have the opportunity to record an audio response, rather than or in addition to a written response. 

     

    To do this:

     

    1. Click the microphone icon next to “Answer with audio” beneath the response text box.
      If your browser does not already have permission to use your computer’s microphone, you’ll need to grant it permission at this point. You’ll receive a prompt at the top of your browser if access needs to be granted. Follow the prompt to allow the use of your microphone.
    2. As soon as you click the microphone icon, your recording will begin. 
    3. To stop recording, click the red, blinking box.
    4. You can play back your audio response by clicking the play button to the left of your recording.
    5. If you aren’t happy with your response, click the trashcan icon on the right to delete it and then record a new response by clicking the microphone again.
    6. Once you’re done recording and satisfied with your answer, click “Submit” to move on in the video.

     

    Your teacher will decide whether or not to allow audio responses for each open-ended question. If you feel that responding with audio is a necessary accommodation for you, talk to your teacher about enabling this option.

     

    If you’re not sure if you should submit an audio response, a written response, or both, check with your teacher for instructions!

  • How can I redo my assignment?

    At the moment, you can only have one attempt at the questions during a video lesson, but we do offer an option for teachers to reset your progress at any point before or after you’ve completed the assignment.

     

    If you'd like to redo the assignment, you can ask your teacher if they would reset your progress. Resetting your progress will erase your initial attempt at the assignment so that you can try again. 

     

    If you want to change your answer to an open-ended question or include more detail in any of your responses, check with your teacher to see how they would like to handle this situation. Progress can only be reset for an entire assignment and not for individual questions within a video.

     

    Once your progress is reset, we can’t recover the grade or responses from your first attempt so make sure that you’re ready to rewatch all of the video and answer all questions again before asking your teacher about this.


    If your teacher needs help resetting your progress, they can find instructions here.

  • How do I find my class code?

    If you don't know your class code for Edpuzzle, don’t worry! There are two ways to get into the class:

    1. If your teacher shared a link or an embedded video with you, simply click on it and click the “Join” button when the pop-up window opens.
    2. If you don't have a link or video, you’ll need to ask your teacher or a classmate for the class code. Here’s where that code can be found:
      • Teachers: By clicking the blue "Invite Students" button on the “Class members” tab for the class.
      • Classmates: On the "My Classes" page, in the upper right-hand corner.

    Note: If your teacher uses Google Classroom with Edpuzzle, you won't need a class code because you’ll be automatically enrolled in Edpuzzle. If you’re being prompted for a class code, double-check that you are logging into Edpuzzle with the same email address you use for Google Classroom. 

     

    If you haven’t created an account and need some help, check out this article on how to join Edpuzzle.



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