• How do I change my username or password?

    If you want to change your username or password, you can do this in the "Settings" tab. Find this page and change the details using these steps:

      1. Click on your profile icon in the upper-righthand corner.
      2. Select your name from the dropdown menu.
      3. Next click on "Settings".
      4. Here you can change your username or reset your password.
      5. Click "Save changes" once you've finished.


    Note:
    You can't change your username and/or password in the Edpuzzle app. You'll need to use an internet browser in order to proceed.

    If you've forgotten your username or password, then you'll need to ask your teacher to find your username or reset your password for you.

  • I forgot my username.

    If you can’t remember your username to log into your Edpuzzle account, ask your teacher for help!

    Your teacher can locate your account username by looking up your information under the “Class members” tab of your class from their teacher account.

    If you need to change your username once you’ve entered your account, check out this article.

  • I forgot or need to reset my password.

    If you don't remember your password, you'll need to ask your teacher to reset it for you. You can share this article with them that has instructions on resetting student passwords:
    How do I change a student's password or name?

    You might also be interested in our article on how to change your password while logged into your account

  • What do I do if I accidentally signed up as a teacher?

    If you’ve signed into a teacher account by accident instead of signing into your student account you will not be able to access assignments shared with you by your teacher.

    To get back to your student account:

      1. Log out of the teacher account (here's a shortcut to log you out: https://edpuzzle.com/logout). 
      2. Log back in from edpuzzle.com by clicking Log In at the top right of the page.
      3. Select "I'm a Student".
      4. Enter your login information or use Google Sign-In.

    If you haven’t created an Edpuzzle student account yet, check out this article on how to sign up for Edpuzzle as a student.

    In order to limit confusion, if you don’t need a teacher account (most students don’t!) make sure to delete the teacher account you’ve created in error.

    To delete the teacher account:

      1. Click the circular profile icon in the upper right-hand corner.
      2. Select your name from the menu that appears.
      3. Scroll down to the bottom of the page and click the "Delete account" button.
      4. Read and check all the boxes in the pop-up window, then click the "Delete account" button to confirm the deletion.



  • How do I delete my account?

    If you’d like to delete your student Edpuzzle account you won’t be able to do so yourself. 

    To have your account deleted, we will need to receive this request from an administrator at your school. They can contact us at support@edpuzzle.com to submit the request.

    Alternatively, we will automatically delete your account after 18 months of inactivity. This means that if you don’t access your account at all for 18 months, it will be permanently removed. 

     

    Note: When your account is deleted, the account, along with any stored data (assignments, progress, and grades), can’t be recovered. This means that you should be certain you want the account deleted before submitting a request or letting the account expire.