• I'm a student. How do I leave a class?

    If you're in the wrong class or you want to leave a class that's not active anymore, you'll need to ask the teacher of that particular class to help you with this.

    You can share these articles with them for instructions about how they can help:

  • How do I change my username or password?

    If you want to change your username or password, you can do this in the "Settings" tab. Find this page and change the details using these steps:

    1. Click on your profile icon in the upper-righthand corner.
    2. Select your name from the dropdown menu.
    3. Next click on "Settings".
    4. Here you can change your username or reset your password.
    5. Click "Save changes" once you've finished.

    Note: You can't change your username and/or password in the Edpuzzle app. You'll need to use an internet browser in order to proceed.

    If you've forgotten your username or password, then you'll need to ask your teacher to find your username or reset your password for you. Here's the link to an article explaining how they can do this: 

  • I forgot my username.

    If you don't remember your username, you'll need to ask your teacher to find it for you. You can share this article with them which explains how to find usernames:

    To learn more, check out our article on how to change your password while logged into your account

  • I forgot or need to reset my password.

    If you don't remember your password, you'll need to ask your teacher to reset it for you. You can share this article with them that has instructions on resetting a student's password:

    You might also be interested in our article on how to change your password while logged into your account

  • How can I download the Edpuzzle app for my smartphone or tablet?

    Do you want to use Edpuzzle on your phone or tablet? We have amazing iOS and Android apps that are super easy to use! The app allows you to watch Edpuzzle videos anywhere, anytime – even if you don't have a computer!

    Click on the following links to download them:

    1. iOS App
    2. Android App
  • How to Use the Edpuzzle App for Students

    Once you’ve downloaded the Edpuzzle app for students, it’s easy to log in and watch your video assignments! 

    Open the app on your smartphone or tablet, and you’ll be prompted to log in, sign up or enter your Open Class code.  

    To log in, enter your Edpuzzle username and password, or sign in with your Google account.

    To sign up with Edpuzzle, enter the class code your teacher gave you, fill out your name and choose a username and password. Alternatively, you can sign in with Google

    To enter an Open Class code, just type in the code your teacher gave you and you’ll be taken directly to your class. 

    After you’ve logged in, you’ll see your list of classes under “My classes”. To add a class, tap “+ Add Class” at the bottom of your screen and enter your class code.

    To complete an assignment, tap on the class, tap on the video lesson you need to watch and then tap the play button to get started! If you can’t find a certain assignment, make sure to check all three tabs: “Due”, “No due date” and “Completed”. 

    To log out of the app, tap on “Profile” in the bottom menu bar and then on “Log out”.  

    Note: If you’re using Edpuzzle through an LMS app (Canvas, Schoology, Moodle, etc.), you’ll still need to download the Edpuzzle app. When you go to an Edpuzzle assignment in your LMS app, you’ll be redirected to open the Edpuzzle app to complete the assignment. When finished, you can return to your LMS.   

    If you have any trouble using the app, report it to your teacher and have them contact us at support@edpuzzle.com

  • I'm a student but I signed up as a teacher.

    It's not possible to turn a teacher account into a student account. Instead, log out by clicking on your profile icon in the upper-righthand corner and then "Log out," or go to https://edpuzzle.com/logout and then sign up as a student.

    If you need more help, check out our article on how to sign up for Edpuzzle as a student